ERP Peers

BACKGROUND

Please describe your company and position.

I am the Chief Executive Officer (CEO) of a pet products retailer.

Describe what your company does in a single sentence.

We provides a wide array of pet products including food, treats, toys, accessories, and vet flea and worm packs for cats and dogs.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ERP Peers to accomplish?

As the business was growing, we were facing several issues. Managing and updating orders became a nightmare with frequent delays and errors. Our inventory management was chaotic, leading to stockouts and overselling, which frustrated our customers.

Additionally, we struggled to balance demand and supply effectively. To make matters worse, the manual data entry we relied on was riddled with errors, causing discrepancies and consuming valuable time that could have been better spent on strategic tasks. We needed a solution to smoothen these processes and eliminate these headaches.

SOLUTION

How did you find ERP Peers?

Online Search

Why did you select ERP Peers over others?

• Great culture fit
• Company values aligned

How many teammates from ERP Peers were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We undertook a comprehensive project to integrate WooCommerce with NetSuite using Celigo’s integrator.io platform. This integration aimed to streamline order management, enhance inventory accuracy, and automate data synchronization to address the challenges our growing e-commerce business faced. 

We also set up real-time inventory synchronization to maintain accurate stock levels across WooCommerce and NetSuite. Consolidated customer data from WooCommerce into NetSuite to create a unified customer profile and integrated financial data to ensure accurate sales, revenue, and expense reporting.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Order processing time is reduced by 50%, ensuring faster fulfillment and delivery.
• Achieved 99% inventory accuracy, minimizing stockouts and overselling incidents.
• Data entry errors decreased by 90%, improving data integrity and reducing discrepancies.
• Saved more than 20 hours per week previously spent on manual data entry and reconciliation.
• 40% increase in order volume, demonstrating scalability.
• Increased customer satisfaction due timely order updates and accurate inventory information.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team at ERP Peers did a fantastic job managing our project. They kept us informed, hit all the deadlines, and delivered everything on time. Whenever we had a question, they were there to answer it quickly and help us figure things out. They really understood our needs and took care of everything, making the whole process run smoothly

What was your primary form of communication with ERP Peers?

Email or Messaging App

What did you find most impressive or unique about this company?

The integration team from ERP Peers understood our specific needs and built integration solutions around them. Their custom approach led to a perfectly smooth integration.

Are there any areas for improvement or something ERP Peers could have done differently?

ERP Peers did a great job with the integration! Just thinking ahead, some additional training programs on the system for our team would be awesome.

BACKGROUND

Please describe your company and position.

I am the Director of a hydrogen extraction company

Describe what your company does in a single sentence.

We are an industrial company that produces hydrogen from biomethane, flare gas, or natural gas with no CO2 emissions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ERP Peers to accomplish?

• Our company faced issues as they expanded into multiple countries, dealing with various raw material vendors and transportation partners. Their current ERP system struggled with these complexities, especially in supply chain management and accounting.
• To address these challenges, We hired ERP Peers for NetSuite Implementation, which streamlined operations, improved vendor and supply chain management, and handled complex accounting scenarios efficiently, supporting their growth and enhancing overall business performance.

SOLUTION

How did you find ERP Peers?

• Online Search
• Referral

Why did you select ERP Peers over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from ERP Peers were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Integrating barcode scanning for comprehensive asset tracking across its lifecycle, from customer receipt to warehouse management. This includes setting up alerts for maintenance needs and integrating asset data into operational documents.

Financially, the project includes creating robust reports supporting both local and base currencies, alongside developing dashboards for enhanced operational insights. Additionally, modules for VAT, taxation, and e-invoicing compliance will be implemented, along with functionality to prevent transaction back-dating.

Integration of sales orders with CRM and customization of reports to meet specific business needs are also pivotal in streamlining operations and enhancing efficiency across the organization

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes from the NetSuite ERP implementation at our company included:

• improved asset tracking efficiency with barcode integration
• enhanced operational insights through dashboards
• compliance with VAT and taxation regulations
• better financial oversight with multi-currency reports
• streamlined sales processes via CRM integration
• customized reporting for strategic decision-making and resource allocation.

These outcomes collectively demonstrated significant progress and success in operational efficiency, regulatory compliance, financial management, and customer satisfaction.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes positively on time delivered

What was your primary form of communication with ERP Peers?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They were a great, supportive staff and promptly acted on issues and work 

Are there any areas for improvement or something ERP Peers could have done differently?

Nil

BACKGROUND

Please describe your company and position.

I am the Co-Founder of a vegan food company.

Describe what your company does in a single sentence.

My Company makes real animal protein without the use of a single animal, starting with chicken-less egg proteins.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ERP Peers to accomplish?

• ERP peers was hired to do data migration to Netsuite for smooth and efficient integration.

SOLUTION

How did you find ERP Peers?

• Online Search
• Referral

Why did you select ERP Peers over others?

• Great culture fit
• Referred to me
• Company values aligned

How many teammates from ERP Peers were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Implementation and integration of NetsuiteSuiteSuccess ERP
• End to end data migration from Magento to Netsuite
• NetSuite mangento integration using celigo

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

With the Netsuite Suite Success Implementation, not only did the procurement process got better, but the company also noticed greater sales and improvement in other key processes including finance, sales, and CRM.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They did a tremendous job without any issues in migration and integration. Their workflows worked perfectly with our processes.

What was your primary form of communication with ERP Peers?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their free post project support for the next 3 months shows how capable and confident they are on their work.

Are there any areas for improvement or something ERP Peers could have done differently?

Scope ownership 

BACKGROUND

Please describe your company and position.

I am the President and Founder of a restaurant supply company. 

Describe what your company does in a single sentence.

A-1 Restaurant Supply is a wholesale supplier of commercial kitchen equipment, hood installation, and stainless steel fabrication services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ERP Peers to accomplish?

• A-1 Restaurant Supply faced significant challenges due to delays in updating accurate details, which resulted in increased costs associated with manual efforts. Despite increased investment, errors persisted, complicating operations further. To address these issues, the company aims to implement efficient data management systems and process automation solutions. This initiative seeks to streamline operations, reduce manual workload, enhance accuracy, and ultimately improve overall operational efficiency and cost-effectiveness.

SOLUTION

How did you find ERP Peers?

Online Search

Why did you select ERP Peers over others?

• Great culture fit
• Company values aligned

How many teammates from ERP Peers were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The integration process necessitates handling multiple complex flows, encompassing thorough data migration and customization through Suite Scripting to meet the company's specific requirements. This approach ensures that the integration not only addresses current operational challenges effectively but also accommodates future scalability and functionality needs effectively.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Successful completion of all integration tasks and milestones according to project timelines and requirements

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They completed it on time, they were spontaneous in our work. Satisfactory work delivered

What was your primary form of communication with ERP Peers?

Email or Messaging App

What did you find most impressive or unique about this company?

They are experts in their work.

Are there any areas for improvement or something ERP Peers could have done differently?

They is no area for improvement