What were the results of the project? Are there any metrics that you can share?
I’m trying to run through all the things that have happened. Everyone was just floored by the results. We get a grid, and it shows the traffic since September until now and it’s just climbing with the newsletter. You can sign up for our newsletter. It just climbs every week.
Because we work with contractors and distributors, we have seen an increase of independent people that are looking for electrical connectors. They go to our website, and they just send me the submission form, and I’m with them all the way until either they buy something or they need a quote. That has increased measurably.
Another thing is that we are so proud to tell everyone. Look us up; check out our website.
Do you feel like the platform is easy to use? Do you feel like it was the right type of technology for what you wanted to accomplish?
Absolutely. We have a few competitors but most of them, what our product is to them is more just a very small portion. Our competitors are worldwide. I look on their websites, and I don’t even know where to go. [With] ours, it’s clean and clear cut.
How did the company perform in terms of scope and responsiveness?
Responsiveness was within five minutes. Then, there were times when I just wasn’t getting it because terminology was difficult or new to me as far as website development. Then, they would call me if, through email, we were not understanding each other. In fact, someone just called me last week to see how I was doing with the content management.
[In terms of scope], right on target. Actually we ended up adding more in the end, not because ePageCity suggested it. It’s just we wanted to enhance it, just up a slightly bit more. It was very attainable.
When you were working with ePageCity, was there anything unique or special about them compared to other companies with which you may have worked?
What I liked, and we figured this out when we were looking at different companies, is that with ePageCity, we just didn’t work with one person. We worked with a content management specialist, we worked with a design specialist, we worked with the salesperson, and the overall manager. Then, there was someone [who] just did the education. They went to the point of showing me the slides, and [how to do the] next step.
The reason why we like that is because, with other companies, there was only going to be one contact that we would meet with, and that person would do everything. We just felt these people were specialized in those areas at ePageCity.
Is there any area that you think they could have improved on or that you would do differently?
They were so professional, almost to a fault, but it’s not a negative aspect. But, let’s put it this way. I just retired as a teacher, and then came here to work. So, I was the boss in my classroom. Now I was working with other professional business people, and it was different from when I was working in a school. So, it was more for me to see that change and work with such professional people as the ones at ePageCity.
There was one other aspect. They, of course, asked me these questions, too, when we were finished. When we first walked through the whole process of what it was going to take, what the steps were. I had asked them if those slides would stay up for me to be able to retrieve them when I got confused about something. They agreed that they should leave those up on their training website so that people can go back and look and see what’s the next step, what do I have to provide for them, and they agreed.
So, the overview of what was going to be expected from your end?
It would have been nice to reference later on.
Correct. But we also had a URL to go to, to help me walk through most of the content management system. That’s still available to me. But, I wish [I’d had the training documents to reference] while I was going through it. Because by the time I had finished developing this website with ePageCity, I then knew how to do it. But, [at the time], it really didn’t feel like I could. Everything was so new to me.