Can you describe the results of their work?
After the first project, we expanded the relationship to include ongoing development and programming for other projects.
The way we work with them is, their team complements our local team here. Development is happening at the same time at both locations. We mutually develop, and we interact on an almost daily basis. We had a project manager and a couple of programmers on one project. One project requires server expertise and desktop app development expertise. Then we did IRS work, an iPad version.
For the most part, we are very satisfied with everything they’ve done. As I said, we have a very close working relationship with them. We look at them as partners and as an extension of our team here locally. This offshore model has worked out really well for us. I would say that there are challenges that we face on a daily basis but that occurs with every IT [information technology] project. Even if the whole team was in the same room working together, you’re going to face these challenges. The projects haven’t been easy to complete always, but it has been a smooth relationship overall.
Do you have any statistics or metrics to track improvement from the project?
Our only success metric is our end customer satisfaction. Through the years, that figure has been positive, so in that since we are very satisfied. I don’t have any statistics, per se.
Is there anything unique about them that really makes them stand out, compared to other companies?
My understanding is that they are located near a university, so some of the developers are newcomers from college. That definitely has a lot of advantages, sometimes disadvantages because they are fresh. They are full of energy and want to learn, they work hard and want to accomplish our goals, so that’s really great. All I can say is we are really happy with them. They are very courteous. We have a trusting, mutually beneficial relationship that has worked through the years.
Looking back on the work so far, is there any area that you think they could improve upon or something that you might do differently?
At times, we needed graphic designers, and to my understanding, they lack in that area. They could use some resources who understand usability and can make something flashy in the UX/UI [user experience/user interface] area. They may be adding talented resources in this realm but, for now, we must use our own graphic designers to convey certain screen layouts and color patterns. Our clients require us to use certain user interface standards and color schemes.