What evidence can you share that demonstrates the impact of the engagement?
We have a full engagement document that includes all the project details and specifications, which we went through together and determined what they could deliver. The document is 10-12 pages with around 100 different key points we wanted for delivery. It served as the measuring stick for their work, and each month or quarter I received deliverables from them. The functionality and reliability of the mobile and web platforms they developed were a slam dunk. For what we needed at the time and for what we were expecting, their work was a ten out of ten. This has led us to engage with them in other projects.There are always things that could be improved and tweaked, but our beta tests were satisfactory. We’ve had users suggest that they shouldn't have to log in or save their password. We've taken their critique into consideration, and Amir has adjusted our site and app accordingly.
How did Enterprise Monkey perform from a project management standpoint?
Aamir is a trustworthy, reliable guy. Other than the time he took off to get married, he was available all the time. He worked through the night in some cases. At one point, he spent five or six hours on the line with India to make sure they got work done, and he would communicate their progress with me. Regardless of the time zone difference between his local team and his team based in India, he didn’t wait to get work. He was totally professional and dedicated to getting the job done. We mainly communicated over the phone. We had a set schedule of deliverables, and we ran a payment schedule against KPIs, which they met. Having a structured payment table and a strict schedule was extremely helpful.
What did you find most impressive about them?
They didn’t just accept payment, do their job, and move on, but they were part of the team. I work with them almost every day, chatting about how we can make things better and get the word out about our product. They're very interactive, which I can’t appreciate more. I’ve had some experience with other IT companies, which is why I speak very highly of them. Unlike other companies that come in to simply do the job, these guys are in it for the long haul.
Are there any areas they could improve?
The only thing I think they could improve on is their English skills. Aamir has a lot of non-native English speakers on his team, so sometimes there were communication barriers, particularly during fieldwork when we had to upload videos to our site. Another frustration we’ve experienced throughout our collaboration is the wait time for approvals from Apple for the iPhone. With Android, you can adjust things always automatically, but it's just a process with Apple, which isn’t Enterprise Monkey's issue.
Do you have any advice for potential customers?
Lay out your KPIs. You can’t go into this kind of collaboration with half laid plans and hope your product will be built. Be sure about what you want them to deliver, and remain open-minded. For example, a big change that occurred during this collaboration was that they changed our logo. We didn’t expect this to happen, but I’m really happy that it did. Work with them on design aspects like color schemes and logo composition, and they’ll guide you to what’s most appealing in the industry. If you go in with a plan and agree on it, I have no doubt Enterprise Monkey will deliver.