Endpoint Digital

Introduce your business and what you do there.

I’m the general counsel and practice manager of a large emergency medicine practice. Our company staffs the emergency departments of four hospitals. I oversee our day-to-day operations and work with the company owners.

What challenge were you trying to address with Endpoint Digital?

Our employees work in the emergency departments of our customers, so we don’t have any offices. Given that, we need an environment where our management group, partners, and staff can access information, emails, and other IT resources wherever they are throughout the state. We’re a business that runs 24 hours a day and 365 days a year, so we also need such an environment to be available all the time. 

What was the scope of their involvement?

Endpoint has set up all of our IT support needs in the cloud. They’ve also given me a way to manage that on a day-to-day basis. We keep all of our documents in the cloud; our team also does video conferences there. Moreover, everybody needs access to information, documents, emails, and calendars across the company. Essentially, Endpoint has created our entire IT backbone. 

In addition, Endpoint assists us when dealing with the IT systems of the hospitals that work with us. Since we provide healthcare services to emergency departments, the team also helps us remain compliant with existing regulations. This applies to everything we do, and they help us secure and encrypt all of our communications with our customers. The team also ensures we’re complying with HIPAA standards. 

What is the team composition?

My primary point of contact is Dan (VP of Systems & Operations). He’s also pulled in other people here and there to work with us. 

How did you come to work with Endpoint Digital?

I worked at a law firm before, and Endpoint set up the IT system of that law firm. In other words, I hired them for this project based on my past experience with them. 

How much have you invested with them?

I’ve spent $50,000–$75,000 on their services.

What is the status of this engagement?

My partnership with Endpoint started in October 2017, and it’s ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

We’re concerned about complying with the confidentiality of our engagements with customers, and Endpoint has been helpful with that. We’ve also had no downtime, and if something does crop up, the team is highly responsive. Overall, I truly appreciate their willingness to solve issues quickly. 

How did Endpoint Digital perform from a project management standpoint?

The Endpoint team recommends solutions that serve us, which is great because we can’t do our job if our IT backbone doesn’t work. I’ve been in places where IT providers make the engagement easier for themselves but not for their customers. By contrast, Endpoint is truly focused on the end user. They do things on time or early, making sure that the end user experience is good and everything’s up and running.  

Meanwhile, our communication methods have changed over time. We currently do video calls and screen-sharing, but we also use emails.

What did you find most impressive about them?

Endpoint picks the right solutions for us, and those solutions are cost-effective; they maximize the experience of the end users and our staff. They do what’s best for us and supply us with the most efficient services. That way, IT becomes a tool and not a burden to our employees.

Are there any areas they could improve?

No, there aren’t any. They’re responsive and able to solve our problems, so I have nothing critical to say.

Do you have any advice for potential customers?

Be clear about your primary concerns and goals. You can trust Endpoint to help you get the right solution for your organization; if you directly tell them your needs, they’ll be great at figuring out good solutions.