Empat

BACKGROUND

Please describe your company and position.

I am the CEO of Clueby

Describe what your company does in a single sentence.

AI Assistant for Email Management

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Empat to accomplish?

• Collaboration and joint development with the founding team to create a new product.

SOLUTION

How did you find Empat?

Referral

Why did you select Empat over others?

• Great culture fit
• Company values aligned
• Other

How many teammates from Empat were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Technologies used:

• Node.js
• Figma
• Laravel
• MySQL
• PHP
• OpenAI.

The key deliverables included a fully functional web application built with the technologies mentioned above, user-oriented designs created in Figma, a well-structured and documented back-end codebase, and integration with OpenAI for intelligent "cold letter" filtering.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We recently launched the project, so data collection is still ongoing.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Empat's project management was high-level. The team consistently met deadlines throughout the development process, and the product was launched according to our planned timeline. Communication was also excellent.

What was your primary form of communication with Empat?

Virtual Meeting

What did you find most impressive or unique about this company?

The team has a collaborative spirit. I was impressed by their emphatic attitude to our needs.

Are there any areas for improvement or something Empat could have done differently?

Everything was great.

BACKGROUND

Please describe your company and position.

I am the Head of Marketing of St. Charbel.

Describe what your company does in a single sentence.

St. Charbel is a hotel and health resort complex.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Empat to accomplish?

Develop a website that perfectly describes our values and sells our services.

SOLUTION

How did you find Empat?

• Online Search
• Referral

Why did you select Empat over others?

• Pricing fit our budget
• Good value for cost

How many teammates from Empat were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Empat created a modern website for a hotel health complex using PHP and JavaScript and designed in Figma. They developed an easy-to-use interface, dynamic features, a secure booking system, showcasing health facilities, social media integration, and rigorous testing. The goal is a seamless, visually appealing website that enhances the complex's online presence and user experience.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project's success is quantified through tangible and measurable outcomes that reflect notable progress. Key performance indicators (KPIs) such as increased website traffic, higher user engagement, improved conversion rates in the booking system, enhanced online visibility through improved SEO rankings, and positive feedback from users will serve as clear indicators of the project's success.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management was commendable, consistently delivering items on time. The team responded promptly to our needs, showing adaptability and effective communication throughout the process. Their commitment to timelines and flexibility greatly contributed to the project's success.

What was your primary form of communication with Empat?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about this company was their impressive blend of creativity and technical expertise. The seamless integration of a visually appealing design, developed in Figma, with robust PHP and JavaScript functionality, showcased a unique ability to combine aesthetics with functionality.

Are there any areas for improvement or something Empat could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the HRD of Ukraine

Describe what your company does in a single sentence.

Restaurants

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Empat to accomplish?

• Site development

SOLUTION

How did you find Empat?

Referral

Why did you select Empat over others?

Pricing fit our budget

How many teammates from Empat were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Site development

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They completed the development process on time in compliance with the technical specifications.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes

What was your primary form of communication with Empat?

Virtual Meeting

What did you find most impressive or unique about this company?

Hard to say

Are there any areas for improvement or something Empat could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Artist

Describe what your company does in a single sentence.

I am an international performing and recording artist.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Empat to accomplish?

• Create a professional website

SOLUTION

How did you find Empat?

Referral

Why did you select Empat over others?

• Pricing fit our budget
• Good value for cost
• Fast delivery time

How many teammates from Empat were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The purpose of the project was to create and lauch my website - a was a fast track piece of work completely in two weeks in May 2023. Key deliverables were the live website, its design and CMS,

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measureable outcome was a beautiful and working website

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything was done on time, and I felt incredibly listened to. Any ideas and aspects I wanted were made to happen with professional finesse

What was your primary form of communication with Empat?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was impressed by their ability to easily translate my ideas into digital reality and the speed at which it was done.

Are there any areas for improvement or something Empat could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Owner of Kvardag AS

Describe what your company does in a single sentence.

Sales

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Empat to accomplish?

• Editing
• Code

SOLUTION

How did you find Empat?

• Online Search
• Other

Why did you select Empat over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Empat were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Simple editing and some code in squarespace.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Simple, job done as requested and on time.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They delivered on time, went above and beyond, and were helpful at every step.

What was your primary form of communication with Empat?

Email or Messaging App

What did you find most impressive or unique about this company?

Their polite and helpful person-to-person contact, and clear messaging.

Are there any areas for improvement or something Empat could have done differently?

This wasn't a large project so there isn't a good base to further evaluate their effort. But from start to finish they simply delivered the goods on our project.

BACKGROUND

Please describe your company and position.

I am the Product Manager of NY Stays

Describe what your company does in a single sentence.

The platform provides services for renting apartments throughout New York.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Empat to accomplish?

• Discovery stage and MVP
• Design and prototypes
• Development and post-support

SOLUTION

How did you find Empat?

Referral

Why did you select Empat over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Empat were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We chose Empat, as they understood the problem we wanted to solve. Our collaboration commenced with the discovery stage, during which thorough research aided us in gaining a better understanding of our project. This process enabled us to create a comprehensive list of features and formulate a plan for subsequent work.

The team was subsequently augmented by several managers who were responsible for dividing their efforts between client interactions and product development. The primary delivery metrics encompassed the creation of the MVP, full development and post support.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since the beginning of the project release, we have received more than 5,000 hosts who have registered an account on the New York Stays platform. Every month we double the traffic on the site by 40%. We have more results and reviewers note the site's speed and nice design.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, the managers are highly professional and responsible. They delivered everything on time.

What was your primary form of communication with Empat?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was impressed by their commitment and flexibility. Some crazy ideas could be created in a matter of hours. They're also so friendly

Are there any areas for improvement or something Empat could have done differently?

No, I was fully satisfied with their service and management.

BACKGROUND

Introduce your business and what you do there.

I’m the product owner of Contendi, a legal services platform dealing with important and public legal cases from big companies like Mercedes Benz and Toyota. On our platform, people can apply for us to help them with their public cases, and we take them through the whole process in court to help them win those cases.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Empat?

We needed help with app development. Moreover, we needed someone to overhaul our website because it wasn’t working very well.

SOLUTION

What was the scope of their involvement?

Empat has developed our web and mobile app solutions. We started the project by outlining a set of questions and conducting interviews with potential customers to identify the best features for our product. After that, Empat created the design and clickable prototype of our mobile app, as well as the redesign of our website.

Empat also did a code review of our existing website and saw that it was a standard website, so they decided to continue working with the existing code to improve it. This part of their work has included adding new features to the site. Empat has also developed and tested our app, and their work has included project management.

As for the technology stack, Empat has used Swift and Kotlin to develop the app, as our goal was to have a native app for both iOS and Android. They’ve also used PHP for the backend development, Laravel Nova for the administration panel development, and Figma for the designs. As for the website, they’ve used React on the frontend and PHP on the backend.

What is the team composition?

We’ve worked with eight teammates from Empat, including a product manager, two developers for fronted app development, a backend app developer, a web developer, a tester, a designer, and the CTO.

How did you come to work with Empat?

We were looking for a reliable web and app development partner online, and Clutch was the first website where we found Empat.

How much have you invested with them?

We’ve spent around $150,000.

What is the status of this engagement?

We started working around August 2021, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Thus far, the results have been very good, as we expected them. Empat has stuck to the agreed-upon scope and delivered two great product solutions. They’ve also given us excellent suggestions. Now, we’re where we wanted to be and are moving towards where we wanted to move.

How did Empat perform from a project management standpoint?

Empat has delivered everything on time and met our deadlines. We use email for more formal communication, WhatsApp for daily communication, and Google Meet for our weekly meetings.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

Empat’s product manager is very skillful and has done high-quality product interviews, thinking about our app from a very broad perspective. Moreover, the CTO has found the best solution for our product, which is very complex. Besides them, all the developers have been very friendly and nice to work with.

What did you find most impressive about them?

Empat is very good at listening to what we need from our products. There was one time when they suggested something that wasn’t exactly what we wanted, but it was the best solution for us. We really appreciated that proactiveness because Empat was thinking from a future product perspective, identifying what would be important for us regarding a scalable architecture.

Even for the first versions of our product, Empat didn’t build them quickly just to rebuild them again in the future. Instead, they created a scalable architecture from the start, which was very important for us.

Are there any areas they could improve?

I can’t think of anything Empat could improve on.

Do you have any advice for potential customers?

Don’t skip the discovery phase. Empat will help you reevaluate the potential value of the products you want — they’re very good at it. Discovery is a very valuable step heading into product development.

BACKGROUND

Please describe your company and position.

I am the Head of Development of Ugreator Inc.

Describe what your company does in a single sentence.
Talent monetization platform

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Empat to accomplish?

Mobile App Development

SOLUTION

How did you find Empat?

• Referral
• recommendation

Why did you select Empat over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Empat were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We had the idea and the motivation, and the Empat team had the expertise to bring everything planned to fruition. We began with a basic framework and progressively enhanced the concept with new features. The Empat team consisted of a Project Manager, mobile developers, and testers. The primary deliverables were meeting deadlines and ensuring the final result aligned with our expectations!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

At this stage, we do not have definitive results, but we have confidence in the quality. This is why the product is undoubtedly a favorite among many users.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

I can sum up their management in a few words: initiative, dedication, and energy.

What was your primary form of communication with Empat?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Empat provides good value for money.

Are there any areas for improvement or something Empat could have done differently?

I am satisfied with the result and the work done; therefore, I have no ideas for improvement.

BACKGROUND

Please describe your company and position.

I am an executive at Four Jewels

Describe what your company does in a single sentence.

Online Jewelry sales

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Empat to accomplish?

• Backend and frontend development
• Web and graphic design

SOLUTION

How did you find Empat?

Referral

Why did you select Empat over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Empat were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Empat has been an excellent partner helping us with various development and design needs including web development, front end and back end development, mobile app development, graphic design and providing resources to augment our own development staff as needed.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Empat has completed projects on time and provided resources we needed to quickly meet our needs.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Empat has provided resources as needed. They have quickly responded to our needs and added or made changes when a need was not being met.

What was your primary form of communication with Empat?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

It starts at the top with their CEO. He has always made himself available as needed to discuss new projects or resolve issues. We have also been impressed with rest of management team who are quick to jump in and help with any team or other issues, make adjustments, or quickly fill new needs as they come up.

Are there any areas for improvement or something Empat could have done differently?

None so far

BACKGROUND

Please describe your company and position.

I am the Department Manager of Lemon.io

Describe what your company does in a single sentence.

We connect vetted developers with startups.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Empat to accomplish?

Launching a mobile app on both iOS and Android

SOLUTION

How did you find Empat?

friends

Why did you select Empat over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Empat were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• built front-end components library 
• debugged and resolved the application issues 
• wrote unit, integration, and end-to-end (E2E) tests 
• integrated with different providers.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They built front-end components library.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The tasks were performed on time, and their communication was very smooth and proactive.

What was your primary form of communication with Empat?

Email or Messaging App
What did you find most impressive or unique about this company?

• Management communication style 
• Developers expertise

Are there any areas for improvement or something Empat could have done differently?

No, everything was great.