Digital Agency (Websites & Digital Marketing)
Powerful Websites & Measurable Marketing.
Emote Digital is a premium digital agency with a focus on driving sales and results. We’re a MailChimp Partner Agency, a Facebook Premium Partner and Australia’s only Gold Certified WooCommerce partner. Whether it’s powerful marketing or beautiful website design, digital is our specialty.
As a full-service digital marketing agency, we offer:
- Digital Transformation
- Websites & eCommerce
- Digital Marketing
Ready to see beautiful results for your brand? Get in touch with Australia's premium digital agency today.
Bakers Delight, PUMA, Brown Brothers, Suzuki, Genesis Health & Fitness, Globe, Spotlight, JR Duty Free, Clipsal, Innova Derma, NC Fitness & More.
The motorcycle market is declining globally, which is why Suzuki Motorcycles approached us to transform their online presence. The challenge was to deliver the best motorcycle website in Australia.
- Overcoming how motorcycles are traditionally sold by visiting the dealership in person.
- Increasing their service retention, accessory sales, finance and insurance uptake.
- Solving for the lack of visibility customers have around which dealers have their preferred motorcycle in stock.
- Combatting the declining motorcycle market and creating the number one motorcycle website in Australia.
Our approach was to think outside the box and deliver an unparalleled website.
- This meant featuring visually impressive pages that guide the user through the entire journey of choosing a motorcycle and services. It was important that we provide all the information to the end-user so they can be educated and ready to purchase when entering a dealership.
- Making every motorcycle page visually appealing and highlighting the benefits of each motorcycle, used bikes and current stock.
- Adding the ability to easily compare models and highlight the differences.
- Allowing users to search their surrounding dealers for different models, filter by year and colour, include accessories and services and send the enquiry to the nominated dealer.
Our biggest success is how we’ve been able to streamline the process of choosing a motorbike online and how that translates to securing it from a dealership.
- We delivered a custom eCommerce bike builder checkout process
- Complex integration into manufacturing
- Significant new revenue in online bike sales
We not only created a new website for Suzuki Motorcycle, we digitally transformed their sales process by prioritising the customer’s journey. The outcome is a frictionless connection between the customer, their motorcycle, and local dealership.
PUMA needed a digital agency to help transform their beautiful creative into digital advertising assets that could help cut through and push their ecommerce to the next level.
Our team of designers work directly with their marketing and creative teams to develop creative across advertising channels, email campaigns, remarketing and more.
This new creative direction, alongside constant optimisation of campaigns, last minute flash sales, comprehensive Cyber Weekend promotions and celebrity collaborations has meant they’ve seen a dramatic jump in performance and sales.
Simultaneous multi-region management of multiple product campaigns and flash sales.
Beautifully designed creative to match their global brand direction.
Huge returns and consistently high performance.
Our long term relationship with this Aussie staple led us to creating their first online ordering system for their extensive catalogue of baked goods.
When Bakers Delight first approached us in 2018 to build their website we knew it would be the beginnings of a long-standing partnership. Working with them for two years meant we already had a unique insight into how the next iteration of their website should work, as well as knowing how to address their long-term vision for an eCommerce solution.
With plenty of customisation options, we couldn’t risk creating a website where customers could get overwhelmed by choice. Bakers Delight needs a beautifully responsive website that works across multiple devices for a seamless transaction. We rolled up our sleeves and got to work.
First, we started by cataloguing every product Bakers Delight offers and turned it into an online library of baked goods. Their eCommerce website needed to quickly and clearly list every item, with available customisations such as thickness and seed type.
We created a website filled with tasty imagery and easy to use ordering options including the ability to select click and collect, catering or home delivery depending on the selected bakery location. Then we launched to a select number of stores as part of a pilot programme with a full rollout slated for the end of the year. This allowed us to monitor the initial stages and plan for success nationwide.
The results are an eCommerce website that makes online shopping as good as perusing and pressing your hands to the glass in-store at Bakers Delight.
Our well-established relationship has created a partnership that is built on a foundation of mutual trust.
We not only delivered an eCommerce solution, we also created a digital marketing strategy to engage and excite customers to try out the new ordering system. By engaging us across multiple services over the years it ensured a streamlined launch and even greater rates of success.
See our Powerful Websites & Measurable Marketing in action.
SEEK Business is Australia’s largest online business-for-sale marketplace. They connect people who have a vision of owning their own business with franchises and businesses that are for sale.
After undergoing extensive research into their customer base, SEEK Business were looking for a solid digital marketing strategy. They needed to implement the research they had done on potential business buyers to get conversions. They also needed to solidify their own unique style and brand presence.
We were able to curate target audiences from the research into audience segments looking to buy a business. This also allowed us to benefit from the funnel approach in social media and platform advertising. Here’s how we did it.
- Combining platform advertising, social media advertising and organic social to curate a consistent and engaging brand presence to appeal to our target audience
- Defining SEEK Business as its own entity and separate to parent company SEEK
- Developing key messaging and engaging copy with a defined tone of voice
- Creating custom illustrations that go hand in hand with the copy and look great on the feed
- Taking SEEK Business’ research and refining target audiences, specifically targeted across Facebook, LinkedIn, Taboola and AdRoll
The outcome was a digital marketing strategy where each aspect worked together harmoniously to drive results. Compelling copy, engaging creative, a curated social media presence, use of alternative digital advertising channels and laser-focused targeting ensured an impressive performance.
In just 9 months, the ads were viewed 616K times with 4.2k views to the website.
The bottom of funnel remarketing campaigns had a total of 1K custom conversions. In this case, a custom conversion meant enquiries for buying a business, making them particularly notable conversions.
Fully embracing digital across multiple aspects of their business led to big numbers and impressive stats for this Australian icon.
Sutton Tools didn’t just need a website, they needed an online experience for their customers that would make getting the right tools easy.
As the largest manufacturer of cutting tools in Australia, we needed to create a brand new website that would make data management easy.
With over 21,000 products to showcase, the website needed to be fast and responsive, allowing customers to quickly locate what they were looking for.
We didn’t just want to create an online catalogue — the website needed to demonstrate that Sutton Tools are also industry leaders with a wealth of knowledge and experience to back them up. With multi-region support, we knew we needed to create a website that would work just as well at home as it would when you’re out on a job.
We had to create something brand new — the ‘Expert Tool Selector.’ A step by step selector that allows users to input data about the type of job, down to the material and setup, and instantly receive expertly recommended tool advice.
This changed the website from something that you would simply browse, to a site that actively drives conversions. Manual data entry was not an option, so we built a complex ERP integration system to accommodate over 21,000 products to manage inventory.
Coupled with multi-site implementation across Australia, Asia and Europe and a mobile-first responsive design we knew that the website needed to be as tough and durable as Sutton Tools.
The new website feels both modern and fresh, with a powerful automated system making sure that stock levels are always accurate. With over 21,000 products housed in an easy to navigate website that puts mobile-first, we knew we couldn’t compromise on content or imagery.
The results are a website that can quickly find what you need — even when you’re on-site and all you have is your mobile.
Looking for the Best Ride? Best Ride is a start-up right here in Australia that takes the guesswork out of getting the best rideshare deal.
We Compare, You Save. Best Ride had a brilliant idea. They compare the prices from every rideshare app available to find you the cheapest price.
Launching a completely new brand is always a challenge, especially as the rideshare space has rapidly become more crowded.
We knew the key to success would be to demonstrate Best Ride’s point of difference — helping users find the best value. We needed to quickly get this message across without overwhelming an already busy market.
This meant we had to identify the prime demographic and the best channels to reach them. To do this we had to create a friendly, yet informative tone of voice with matching visuals across social media.
Best Ride had amazing potential but we needed to start small to make sure we were targeting the right people. We began with a moderate social media spend in order to identify our central audience. Once we had located the ideal demographic we scaled up on both our search and social advertising, which we backed up with incredible looking social media feeds.
We created a suite of digital advertising to lead customers directly to the app store in order to shorten the user journey and drive downloads. We saw great success with both iOS and Android across our two pilot states, NSW and QLD, quickly followed by expanding across Australia. By starting small we ensured that when we scaled up, we found success.
We have seen thrilling results as we have helped bring this new app company to market.
- 10,000 app downloads over a 6 month period
- 7.15% conversion rate from Google Ads
- $3.84 cost per conversion on Google Ads
- 5M+ impressions via social
- 4.4% engagement rate across social posts
Best Ride has solidified their brand and have got their sights set on a new goal — going global with the help of Emote.
Brown Family Wine Group needed a way to introduce a recently-acquired boutique wine brand in a way that would be well-received by their established customer base.
As Brown Brothers expanded to include more wine brands under their company umbrella, they needed a way to showcase these new additions without losing their established presence.
- Customers needed to be able to purchase across all Brown Brothers brands
- Both staff and customers required different memberships across sites
- Without inventory syncing there would be issues with stock levels and customer satisfaction
- We needed to solved for complexities around ordering products, such as requiring a minimum number of bottles for purchase
We developed a strategy to overhaul their website and online store to transform the purchasing journey.
- We improved the site’s easy purchasing for a seamless and enjoyable user experience
- Automatic inventory sync meant that all stock levels would be aligned automatically, taking the hassle out of inventory and guaranteeing a positive customer experience
- Delivering consistent branding and appealing visual design throughout the site to elevate the brand as a whole and help the consumer understand the relationship between Brown Brothers and their additional brands
Part of a Whole
A suite of sites working together as one. We created a unified multisite that runs all four brand sites off the same core. This not only allowed different brands to be cross-sold across each website, but allowed for a unified shopping experience that maintains each brand’s unique character.
In two years:
increase in overall traffic
increase in eCommerce conversion rate
increase in revenue
Otopia Wellness offers plant-based products with powerful benefits to keep women healthy, sexy and glowing. We helped them with their O so exciting launch and beyond!
Otopia were launching their new business and recruited us to play a big hand in shaping their brand, developing their website, producing their collateral and getting ready to go digital.
Launch Loud and Proud
Otopia knew their social media game had to be strong. We created a campaign prior to launch to ensure they were targeting relevant leads with impressive ad design and copy. We wanted to make a splash.
Since working with us they’ve seen a 37.6% MoM increase in landing page views (LPV) across all brand awareness ads with a cost per LPV of $1.42 as well as a 66.7% improvement in reach across all ads. This means we’ve helped Otopia not only get in front of more people but also visiting their website.
One of the major deliverables for Otopia was their Brand Story to guide all of their communications across social, web and more. It included critical key messaging so they were armed with not only the most important selling points of their brand, but also how to communicate them. What did that mean for Otopia? Language that’s informative, empowering and just a little bit cheeky.
We also delivered a comprehensive website audit to highlight existing pain points on their website and make recommendations. Based on this audit, we implemented updates to the website’s UX, refreshed imagery to be more in line with their personality and added life to their copy.
The changes we made that came out of our UX audit helped improve their conversion rate so that the ad traffic we drove to the website would actually convert. We helped elevate the entire customer journey from capturing interest to converting.
salt&pepper is an iconic Aussie brand with stores nationwide and a huge online presence.
Initially, salt&pepper engaged us to improve their paid presence. They needed ads that converted and gave them a strong return on investment (ROI). Their amazing product range and frequent promotions needed to be shouted about.
Next they wanted this to lead into more organic and content based work. This meant we needed to improve their SEO, working hand in hand with delivering content such as blogs, range copy and product descriptions.
Essentially, it was our job to meet an ongoing agreement to both improve their site and bring the right people to it who ultimately buy from them. Ready to see how we did it?
We started with social media advertising and search advertising services, followed and strengthened by SEO and content writing.
We initially began with a focus on Facebook and Google ads. By quickly tapping into both existing and new audiences we established an effective funnel approach that ensured users saw a variety of ad formats, showcasing different ranges and new products.
We wanted to show users content relevant to them, without overloading. This was achieved via all ad types across Facebook and Instagram, as well as Google Shopping, search ads, display remarketing and YouTube ads.
Overall, salt&pepper’s monthly online revenue tripled across 12 months of working together.
- With on-brand, appealing design and copy we ensured Facebook ads had an average of 9.76x ROI across 12 months
- By implementing carefully written and targeted Google ads we reached an average of 7.06x ROI across 12 months
- SEO saw a 34% increase in ranking for their top 20 keywords (3 month period vs. previous 3 months)
- Content writing and SEO working harmoniously together meant that the increase in keywords salt&pepper ranked for went up by 25% (3 month period vs. previous 3 months)
Providing vital services to those in need, OnCall required a website that was both accessible and informative.
Finding the right help should be easy. OnCall’s previous site was crowded, and key information was buried under walls of text.
Their new website also needed to consider that people with different needs would be accessing OnCall’s website. Creating an easy to navigate UX would be key to making the website really work.
OnCall didn’t just provide care, they also offered training and staffing solutions which was hard to find on their previous website. We wanted to highlight all the different roles OnCall was capable of, without ever overwhelming a potential client or lead.
We began by creating a sitemap that you couldn’t get lost in. A simple and modern UX that prioritised condensed information with a suite of infographics that would suit both clients and carers.
The integration of Healthcare Manager also allowed us to design a website that could be easily updated with key information and job postings. We used Zoho CRM for form fills, which allowed us to pull all jobs and information directly into OnCall’s website.
OnCall’s website needed to be easy to access and clear in the services they offer.
The results are a website that is completely accessible with an easy to navigate UX that allows both potential clients and carers to find what they need. With a range of specialty graphics and icons, we brought the site to life, while also keeping it friendly and informative.
We also designed a custom enquiry form for the NDIS that has been key to generating new leads. OnCall’s wide array of support and job options are all clearly displayed and easy to find, supported by a back end system that makes content management easy.
The new website matches the warm personality of the OnCall brand — but still has all the information you need.
We improved this iconic Australian brand's website functionality, features and aesthetics. Plus with so many online users, we knew the site had to work well on mobile. An extensive and detailed product index meant all of their happy customers could quickly search their beloved favourites.
For online wine retailers Brown Brothers, we created a unified multisite to run all four subsidiary brands off the same core. This made for a seamless customer experience, plus allowed different brands to be cross-sold across each website.
Fitness gear company NC Fitness had an own-built WooCommerce website that struggled with speed and stability due to core weaknesses. NC Fitness engaged us to rebuild the website from the ground up with a strong focus on usability, speed and stability.
NC Fitness needed a serious advertising and remarketing strategy for social. With our help, they saw a massive increase in followers even in the first few months, and a huge decrease in cost per click for search advertising. A new website with a clever SEO strategy took their online performance to the next level.
Engaging social media content is essential for interactions, followers and ultimately: conversions. For JR Duty Free we strategically developed organic social content and social advertising to promote their products to multi-national following.
For this surf brand, we achieved an impressive average of 10 times the ROI for social marketing campaigns. Not to mention the 1.3 million total impressions from our entire campaign. It's about promoting the products in the most effective way possible.
"They focus on the customer requirements and honor them."
Emote Digital developed WordPress WooCommerce websites, following specifications on navigation, visual design, and UX. They also supported social media and email marketing campaigns.
"They focus on the customer requirements and honor them."
Apr 11, 2019
The sites received positive feedback from users focused on the ease of navigation, along with praise from internal stakeholders. Emote Digital’s intuitive UX helped customers understand specific purchase requirements. They take the time to ensure a client’s understanding of their deliverables.
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the IT project manager of Brown Family Wine Group, a private, family-owned wine company.
What challenge were you trying to address with Emote Digital?
We’re a very traditional business and we’re a little slow on the digital curve. We needed to get serious about the direct-to-consumer digital economy and we needed to coordinate our efforts for direct-to-consumer offline and digital. There was a lot of inconsistency between what we were doing in digital and in our offline space.
What was the scope of their involvement?
They developed WordPress WooCommerce websites. We needed them to work within our requirements regarding product management, site management, and the functionality of templates, navigation, and mobility. UX was a big factor with regard to the simplicity of design and navigation. We wanted a fast, effective, simple customer experience.
We took the requirements to them and they worked with us, then came back and presented ideas to us. We eventually locked down a set of designs and built the sites. One of the requirements across our four websites was to simplify our ongoing maintenance and upgrades. We adopted a template approach across our four branded websites, using common elements such as navigation, headers, footers, and page structures.
They did a lot of work on MailChimp for us. They have some social media and digital marketing people who specialize in remarketing and email campaigns. We’ve had them do quite a bit of work.
We also asked them to make each of the sites shine individually. On the surface, it seems like an impossible requirement when you say you need the sites standardized and also need them to shine and really promote your own brand. They were able to achieve that.
We signed up for a maintenance retainer. They patch WordPress and WooCommerce for any vulnerabilities. We also buy a development pack from them quarterly and on-demand. If we have an increase in work around some competitions or events, we may buy additional development hours from them.
What is the team composition?
My point of contact is Brendon (Digital Project Director, Emote Digital). He coordinates with the development team and the designers to bring the build together. Indirectly, we dealt with some of the broader team, as well as Boyd (Director, Emote Digital), one of the partners, and Matt (Digital Marketing Director, Emote Digital) who helped us with MailChimp integration as well as helping us set up templates and automation.
If Brendon isn’t available, anyone else we deal with is consistent with Brendon.
How did you come to work with Emote Digital?
They were recommended to us.
How much have you invested with them?
We’ve spent $100,000-$150,000.
What is the status of this engagement?
We started working together in March 2018 and the work is ongoing.
What evidence can you share that demonstrates the impact of the engagement?
We’re satisfied that the sites individually promote their own brand and have their own brand personality. I don’t think the sites appear to be cookie cutter websites out of the same factory.
We get a lot of positive feedback from our own group. We did some informal surveying. Our customer service team, which deals directly with consumers, has had emails and phone calls with positive feedback. The simple navigation has enabled users to find what they’re looking for.
We had some requirements around shipping where you have to have a minimum of six bottles of wine in a cart to check out. If you go over six, you need to have increments of six. There were some other rules around special mixed packs and more. Some of our team members thought that would be a barrier to shopping for customers, but thanks to the support of our design, we haven’t had any negative feedback on that at all. From a UX point of view, it’s really easy and obvious from the outset on how to shop. No one is shocked at the checkout and then ends up abandoning it.
They delivered one of the sites in October and the other two in November. The fourth website will launch in the next few weeks.
How did Emote Digital perform from a project management standpoint?
They follow an agile methodology and break work into sprints. Brendon and I would discuss priorities and work out a schedule with regard to sprints. I held a weekly phone call with him to review progress and upcoming deliverables. They’d have workshops when we needed to do a deep dive into requirements or design on a particular site or sprint. They use Trello and other tools to track their work. They invited us onto their Trello board so we could see their progress.
I had a very honest conversation with Brendon early on about playing the partner role rather than being a paid supplier.
What did you find most impressive about them?
They focus on customer requirements and honor them. If Brendon felt we were putting a requirement on the table that didn’t make sense or could be done a lot better, he’d consult with us on it. He’s brave enough to challenge me on that. We’re really pleased with them.
Are there any areas they could improve?
They follow a formal methodology, but the reporting around that wasn’t always given to me. However, I could get access to it very quickly.
Do you have any advice for potential customers?
Understand your core objectives, your project requirements, and what the problem is you’re trying to solve. Be really clear on your expectations around delivery and timelines. Make sure they have the capacity to meet your needs.