eLuminous Technologies Pvt Ltd

Introduce your business and what you do there.

I’m the executive director of a legal education company. In short, we produce educational content for attorneys throughout the US. We provide online content, teleconferences, webcasts, and in-person.

What challenge were you trying to address with eLuminous Technologies Pvt Ltd?

We partnered with eLuminous to develop our web platform. The frontend needed e-commerce capabilities and needed to provide content to students while the backend needed features for us to log analytics.

What was the scope of their involvement?

eLuminous built our responsive website. While they created the blog with WordPress, their team built the rest of the platform using custom JavaScript. They built a shopping cart where customers can preview online content and created a ticketing system for live events. Although we sell tickets via the website, we host the live teleconference through API connections.

eLuminous integrated the website with other APIs, including Vimeo. That allows us to upload online videos. There’s a system that tracks students’ progress on the videos in real-time. After the system confirms that the student watched the video, it gives them a test. There’s then a certification process. That information generates reports that we send to the respective jurisdictions in which we do business.

Their team also organizes and transfers data for new site launches, builds and maintains websites, and manages SEO initiatives.

What is the team composition?

The team’s composition depends on a project’s stage. When we migrated data from one site to another, for example, we had six people and a project manager on the team. During website development, I’d estimate the team size was between 10–15. I work with their project manager, who coordinates everything.

How did you come to work with eLuminous Technologies Pvt Ltd?

A friend recommended eLuminous after working with them.

How much have you invested with them?

We spend between $50,000—$60,000 per year on their services and have an ongoing maintenance contract with them. In total, we’ve spent somewhere in the $200,000–$1 million range.

What is the status of this engagement?

We started working with eLuminous around February 2008, and it’s ongoing.

What evidence can you share that demonstrates the impact of the engagement?

When we rebuild our platform with eLuminous, we have two goals: improve the customer experience and monetize more potential clients. Our business grows with each rebuild, and every project has enhanced our sales.

How did eLuminous Technologies Pvt Ltd perform from a project management standpoint?

Each part of the project has a dedicated leader while their project manager oversees the different segments. Their team is available 24 hours a day, seven days a week. Everyone in their company, from the owner to a new hire, provides me with their phone number. There are 2–3 times a year when I wake up their team around 2 a.m. their team, and everyone is happy to help. They’re incredibly responsive and resolves any issue within a 24-hour period.

Outside the pandemic, their performance is terrific. I can’t fault them for how their performance changed throughout the pandemic. There are many factors outside of their control. In the normal world, I have no complaints about how eLuminous’s team operates.

What did you find most impressive about them?

Regardless of the functionality or the issue, they always find a solution. Their team does their research and never says no, which empowers us. I have true confidence in their abilities. That’s why we’ve worked with them for a long time.

I’m also impressed by their responsiveness. If you have an e-commerce business, you’re on call 2 hours a day and issues constantly pop up. eLuminous is always there. They’re my partner that really cares about their work product. If the product isn’t right, their team will put in the time to ensure it’s done to my satisfaction.

Are there any areas they could improve?

As with any partnership with a vendor outside of the US, there is a communication barrier. Although all of their employees fluently speak English, they can miss little nuances. Other than that, I’m incredibly happy.

Do you have any advice for future clients of theirs?

When entered into the engagement, I had a lack of knowledge about processes. Before undertaking any type of development work, it's helpful to understand the processes involved. eLuminous will do exactly what you ask of them.

Introduce your business and what you do there.

We’re a digital marketing agency that supports independently-run fitness facilities in the UK.

What challenge were you trying to address with eLuminous Technologies Pvt Ltd?

We hired them to create our primary platform.

What was the scope of their involvement? 

eLuminous Technologies developed a membership subscription platform from the ground up. The main feature was a subscription model with different tiers. Given our tight project costs, we opted to build the solution in WordPress and PHP. They did some design work, as well.

What is the team composition? 

They had a team of three, including a business development manager, a platform development manager, and occasionally one of their directors.

How did you come to work with eLuminous Technologies Pvt Ltd?

We ran an RFP process, looking in markets across the US, the UK, Canada, and the Asia Pacific regions.

How much have you invested with them?

We spent about $7,500.

What is the status of this engagement?

The project lasted from September–December 2020. It finished seven days early. I actually plan to talk to them about what a second release would look like soon.

What evidence can you share that demonstrates the impact of the engagement?

The work was under constant review by those within our business. I personally checked in biweekly for delivered work, and we also had a couple of existing client members jump in to give feedback near the end of the project. There was nothing negative — for things that did crop up, eLuminous resolved them very quickly.

How did eLuminous Technologies Pvt Ltd perform from a project management standpoint?

They ran the project in an agile manner using three sprints. I’m nitpicking here, but they could’ve communicated their progress at a higher level. That is to say, I would’ve liked to have had a business update that I could then communicate to other leaders on my team.

What did you find most impressive about them?

Their speed and agility were impressive. Nothing was ever an issue for them. We threw two big curveballs at them that were large development changes: one came from our CMO, and the other from our CEO. 

Not only were they able to take on those changes, but they made sure that they didn’t hurt the timelines by re-evaluating resources and prioritizing to get the job done. We just discussed the scope creep and sorted out the pricing beforehand. 

Are there any areas they could improve?

Having formal documentation would be good, especially when closing a project. That would help us keep track of how everything works together since we’d have an architectural reference point.

Do you have any advice for potential customers?

Always ask and don’t assume. You should also give regular feedback because they’re happy to adjust. If you have an idea, make sure to express it because they like to be challenged. Finally, ask for a formal reference point if you’d like one.

Introduce your business and what you do there.

I’m the director for a company that offers car parking solutions.

What challenge were you trying to address with eLuminous Technologies Pvt Ltd?

We use automatic license plate recognition to record the cars that enter and exit the parking lot. Every month, we import data into our system and invoice the customers that use the parking lot. Previously, we used Excel to collect the data, and that was fine when we had a few hundred customers. As the company grew and we started seeing several thousand customers, this process wasn’t scalable.

What was the scope of their involvement?

eLuminous Technologies Pvt Ltd to develop a custom solution that would track the car entering and exiting the parking lot each month.

What is the team composition?

We worked with a senior software developer, two software developers, and a part-time developer.

How did you come to work with eLuminous Technologies Pvt Ltd?

Initially, we were working with another company that was outsourcing to eLuminous Technologies Pvt Ltd. After a few months, we decided to work with them directly. In doing so, I assumed the role of overseeing the project and the price structure changed. Instead of having a fixed price structure, we pay for the developers on a monthly basis depending on what we need.

How much have you invested with them?

We spent about £50,000 pounds (approximately $68,000 USD).

What is the status of this engagement?

We started working with them in October 2019 and the software was complete in April 2020. However, they still provide ongoing development support.  

What evidence can you share that demonstrates the impact of the engagement? 

We no longer have to refer to the Excel spreadsheets because the new system is effective.

How did eLuminous Technologies Pvt Ltd perform from a project management standpoint?

They work in an agile manner and we meet daily. In each meeting, we talk about what they worked on the day before and what they plan to do going forward. They’re based in India, so we use Zoom to communicate.

What did you find most impressive about them?

They’ve done a good job developing a few challenging features. eLuminous Technologies Pvt Ltd stands out from others in the industry because they work on a very tight frame when undergoing a billing run. When there’s a problem with the software, they need to fix it immediately.

One of their software engineers was instrumental in building a specific part of the project, and they were up in the early hours of the morning helping me with it. I was really grateful for the person who stuck with me and ensured that it was delivered on time.  

Are there any areas they could improve?

There are two things they could improve on: testing and development. When they produce a piece of software, I have to do all of the testing. If I uncover a serious bug, it takes a significant amount of time to fix it. They're always able to solve it, but it can create extra work.

Their development process could be more rigorous as well. We often have to work on the live server rather than the user acceptance testing (UAT) server when we need to fix issues. I would prefer if they made sure everything was running smoothly on the UAT server and migrated it to the live server.  

Do you have any advice for potential customers?

New clients should try to work on a fixed-price basis, but that does require very detailed requirements. I found that we got better results and it was more cost-effective.

Introduce your business and what you do there.

I’m the director of strategy innovation for a small international social enterprise. My role includes taking care of developing our web platform.  

What challenge were you trying to address with eLuminous Technologies Pvt Ltd?

We were working with another software development provider, but our partnership wasn’t working out.  We engaged with eLuminous Technologies Pvt Ltd for the ongoing development and maintenance of our web platform. We’re working with them to rebuild a part of the product and move it to another server.

What was the scope of their involvement?

They’re managing our platform, which has a MySQL database, a Laravel PHP backend, and Vue.js on the frontend. They also provide frontend design and coding in HTML and CSS. They also conduct QA testing and deploy it to the live server.

What is the team composition?

We have three developers, including one senior and two regular software engineers. On top of that, we work with a team lead, a part-time designer, and a part-time QA tester.

How did you come to work with eLuminous Technologies Pvt Ltd?

We were looking for someone reliable that could pick up the project and run with it. We’ve worked with some of their team members on a separate project in the past. Our CEO has been in close contact with eLuminous Technologies Pvt Ltd for many years. We knew that they would be accommodating if we needed to change the team composition or scale hours.

What is the status of this engagement?

The current engagement began in September 2018 and it’s ongoing.

What evidence can you share that demonstrates the impact of the engagement?

We’re generally happy with the quality of eLuminous Technologies Pvt Ltd’s work. We assess how effective they are, how quickly they work, and the quality of their solutions. Although we’re satisfied with their deliverables, the speed at which they work is average and they could improve it.

We also measure downtime and track conflicts between new code and existing parts of the system. On the business side, we look at customer satisfaction with the platform.

The team has a positive attitude and they truly align with our business. Our partnership has been successful and we enjoy working with them, which is why we’ve worked with them for so long.

How did eLuminous Technologies Pvt Ltd perform from a project management standpoint?

We’re using Trello for project management and Figma for collaborative wireframing and design. Communication is mainly through Skype and we have daily standup calls with the team.

What did you find most impressive about them?

On the project management side, their contact person has always taken a proactive approach in working with us and getting our feedback for the team and on any future business plans. eLuminous Technologies Pvt Ltd adjusts resource allocation accordingly, and that’s important for us.

As a small company, they have the flexibility that we want so we can negotiate with them. We recommend them to other companies because we always feel like a valued customer.

Are there any areas they could improve?

They have a clause in the contract saying that, if a dedicated resource leaves their company, they will find a replacement. We were given very short notice for this transition, and we weren’t able to choose our replacement. Recently, a senior developer was replaced by someone with less experience, which can affect the viability of the project and the speed of work.

Do you have any advice for future clients of theirs?

One thing that has really worked for us is being bold in negotiating contractual arrangements, pricing, and their flexibility in increasing or decreasing hours and the team size. Setting expectations up front will set the tone for the relationship and allow clients to get the most out of eLuminous Technologies Pvt Ltd.

Please describe your company and your position there.

I am the project and content director for a business development group, we have small to medium-sized business clients. Our primary purpose is to help these businesses transition online. I provide digital marketing and online strategy to our clients.

For what projects/services did your company hire eLuminous Technologies Pvt Ltd?

eLuminious Technology has supported us with many website projects. They have done an incredible job creating our client's websites and making our vision for these websites come true.

Their ability to follow dynamic instructions is excellent and their creative ability is outstanding, each project/design is unique and aligns with the brand of each of our client's desires.

What were your goals for this project?

Complete a full website with a unique theme and conversion-focused design.

How did you select eLuminous Technologies Pvt Ltd?

Our team struggled to find a supportive team to help with our growing client base. We could not find a team that was efficient, communicated well and had a client-focused and results-focused attitude. eLuminious Technology had all these attributes we required for an online team.

Describe the project in detail.

The plan was to create a high converting service based website, that was fast and user friendly. We provided the requirements and gave eLuminious Technology to be creative and take control of the project. They provided the design, structure, layout and built all the features we required.

What was the team composition?

eLuminious Technology only interacted with myself as the project and content director. They have always been consistent and use different people with different expertise.

Can you share any outcomes from the project that demonstrate progress or success?

Amazing feedback from our clients, excellent website speed and user navigation.

How effective was the workflow between your team and theirs?

The workflow between both teams has always been open, streamlined and responsive. Never had communication issues.

What did you find most impressive about this company?

Communication, attention to detail and response time for requested changes.

Are there any areas for improvement?

At this stage no.

Please describe your company and your position there.

Individual software development with focus on apps, in business since 2007. CEO since 2012

For what projects/services did your company hire eLuminous Technologies Pvt Ltd, and what were your goals?

Speed up processes in doctor's office. Have patients handle their data without interacting with ordination staff.

How did you select eLuminous Technologies Pvt Ltd and what were the deciding factors?

eLuminous approached us in 2019 and we did a POC project. The cooperation turned out to be very effective so we started the doctor's office project, as well as other projects with eLuminous.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

eLuminous built a backend and frontend system for the ordination, as well as native patient's smartphone apps for iOS and Android. In addition three different tablet apps were developed being using in the ordination.

How many people from the vendor's team worked with you, and what were their positions?

The core teams consisted of 4 developers sharing tasks with others on demand. In addition we were in frequent contact with a technical project manager, general project manager and account manager.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Efficiency has been increased in the ordination due to patients taking over tasks themselves on smartphone- and tablet-apps.

Describe their project management style, including communication tools and timelines.

Project management worked very well and communication was mostly done over skype - very low reaction times!

What did you find most impressive or unique about this company?

The team had very fast and effective communication.

Are there any areas for improvement or something they could have done differently?

nothing to add