Could you share any evidence that would demonstrate productivity, quality of work, or the impact of the engagement?
Their UX team is phenomenal, and they blended really well with our in-house UX team. We have an ongoing retainer for a certain number of hours per week. They help us with other projects as well. Now that they’ve become domain experts in what we’re doing, their work is very relevant. We did a merger late last year at Echo by acquiring one of our larger competitors. The release just happened because we needed to wait for everything to clear with the merger. The beta program has just been out for a couple of weeks. The feedback we’re getting so far is really positive. This morning I got an email from a carrier saying it’s the best piece of technology they’ve seen in this industry.
We have pretty defined goals, and we’ll be able to realize those. The check calls are done by the same people that find trucks for us. Any check calls they make on a shipment that’s in transit is a loss of productivity. We’d rather have them be on the phones finding trucks for us. On average, the 7–8 check calls they make per load when they are managing 50–60 loads at once, will be eliminated. We’re cutting easily by 80% off the outbound calls that we make to the carriers and drivers. Also, when it comes to shipment document collection, on average, it takes about 7–10 days to collect the documents. This solution allows us to get them within the first 48 hours.
How did Eight Bit Studios perform from a project management standpoint?
We use consulting firms all the time, and I feel their project management is really good. Heather is the project manager, and she did a phenomenal job. That was one thing we were really impressed with. For a company the size of Eight Bit Studios, we didn’t expect the level of project management they had. We were ready to assign one of our project managers, but we didn’t need to. We used Basecamp for high-level communication, content sharing, and reporting. We normally use JIRA, so we had them use that for the development cycle.
What did you find most impressive about Eight Bit Studios?
Their UX talent is exceptional, and their project management capabilities are very impressive. We’re a young, growing company, so our culture is pretty casual. Eight Bit Studios was very easy to do business with in that regard. They’re very close to our office, so it was very common for us to go work there and have them come in and work here. Everyone felt at home.
Are there any areas Eight Bit Studios ould improve?
I’ve talked to Eight Bit Studios about this already. When dealing with enterprise software as we do, what Eight Bit Studios can do is not typically enough. We have to combine their resources and deliverables with something our in-house team can do such as C#. They don’t have C# resources, and they don’t claim to have them. If you’re building B2B applications, that does complicate things in the backend. They could have a continuous partner that does that type of work so that when they come across these types of projects, they could be a one-stop shop for the client. We don’t get the full package because we still have to write code against what they’re building.