ecompapi

BACKGROUND

Please describe your company and position.

I am the CMO & E-commerce Manager of FitTrip Bikes

Describe what your company does in a single sentence.

FitTrip Bikes is a premium bicycle brand based in India, offering high-quality, stylish and performance-driven bikes ranging from ₹8,000 to ₹40,000, designed for adventure seekers, fitness enthusiasts and urban commuters.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ecompapi to accomplish?

• Website Development
• Social Media Marketing

SOLUTION

How did you find ecompapi?

Online Search

Why did you select ecompapi over others?

• Close to my geographic location
• Good value for cost
• Company values aligned

How many teammates from ecompapi were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Following were the requirements for our website features:
1. User-Friendly Online Store:
○ A visually appealing and easy-to-navigate online storefront.
○ Intuitive product categories and search functionality to help customers
find what they need quickly.

2. Order Management System:
○ A dashboard to view, manage, and process orders.
○ Notifications for new orders, cancellations, and fulfillment statuses.

3. Secure Payment Integration:
○ Multiple payment options including credit/debit cards, digital wallets (like
PayPal), and UPI for convenience.
○ PCI-compliant security to protect customer payment details.

4. Shopping Cart:
○ A cart where customers can add, view, or remove items before checkout.
○ Automatic calculation of total costs, including taxes and shipping fees.

5. Guest Checkout:
○ Simplified checkout for customers who do not want to create an account.
○ Secure and fast transaction process without compromising user
experience.

6. Product Reviews and Ratings:
○ Customers can leave reviews and rate products, helping new buyers make
informed decisions.
○ Moderation tools to ensure quality and authenticity of reviews.

7. Product Variations:
○ Display multiple options for a single product, such as size, color, or
material.
○ Easy selection interface for customers to choose their preferences.

8. Mobile-Friendly Design:
○ Fully responsive website for seamless browsing on smartphones and
tablets.
○ Optimized speed and navigation for mobile users.

9. Subscription Emails and Notifications:
○ Automatic email notifications for order confirmations, shipping updates,
and special promotions.
○ Subscription pop-ups for newsletters to keep customers informed about
deals and new arrivals.

10.User Accounts:
○ Optional account creation for frequent shoppers to save preferences,
addresses, and order history.
○ Easy password reset and account management.

11. Discount Codes and Coupons:
○ Easy setup for promo codes to attract more customers.
○ Customers can apply coupons during checkout to avail discounts.

12. Informative pages along with Blogs:
○ The website will include informative pages such as About Us, Contact Us,
Gallery, and more.
○ It will also feature a dedicated blog section

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

From 1,000 to 18,000 Visitors: The Fittrip Bikes Transformation
When we came to Ecompapi, we wanted more than a website-we wanted a digital experience that matched our passion for biking.

Here's what we achieved together:
•60% increase in session time
•600% growth in monthly sales
•Traffic skyrocketed from 1,000 to 18,000 visitors/ month

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We were highly satisfied with the project management and responsiveness. Their team maintained clear communication, met deadlines efficiently and handled every request with professionalism. A reliable partner for smooth execution indeed! 

What was your primary form of communication with ecompapi?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

What impressed us most about this company was their professionalism and exceptional design expertise. Their team not only managed the project efficiently but also delivered visually stunning and thoughtfully crafted designs that perfectly aligned with our vision. Their attention to detail and commitment to excellence truly set them apart! 

Are there any areas for improvement or something ecompapi could have done differently?

Ecompapi did a fantastic job with project management, quick responses and great design work—we were really happy with the outcome! If there’s one thing that could have made it even better, it would be more proactive suggestions along the way. They nailed our vision, but a few extra insights or creative recommendations could have added even more value. Nonetheless, working with them was a breeze and we truly appreciate their contribution!

BACKGROUND

Please describe your company and position.

I am the Manager of The Digi Hub

Describe what your company does in a single sentence.

 Outstanding Digital Marketing Services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ecompapi to accomplish?

• Digital marketing

SOLUTION

How did you find ecompapi?

• Online Search
• Referral
• Clutch Site

Why did you select ecompapi over others?

• High ratings
• Pricing fit our budget
• Referred to me

How many teammates from ecompapi were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We engaged ECOMPAPI to enhance our online presence, and they have exceeded our expectations in every way. From the outset, their team demonstrated exceptional expertise and a deep understanding of our business needs.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The quality of work provided by ECOMPAPI is top-notch. Our website’s search engine rankings have improved significantly, our social media engagement has soared, and the content created for us has been both engaging and effective.

Results: The results have been outstanding. We have seen a notable increase in website traffic and a significant boost in sales. Their data-driven approach has provided us with clear, measurable outcomes that have positively impacted our bottom line.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Communication and Project Management: The communication throughout the project has been seamless. The ECOMPAPI team is responsive, professional, and proactive in providing updates and insights. Their project management skills ensured that everything was delivered on time and within budget.

What was your primary form of communication with ecompapi?

Virtual Meeting

What did you find most impressive or unique about this company?

Absolutely! They are trusted partners who deliver on their promises and drive real results. Thank you, ECOMPAPI, for your exceptional service and dedication to our success!

Are there any areas for improvement or something ecompapi could have done differently?

no