eCommerce Today

Please describe your company and your position there.

I am the CEO of a UK-based sparkling tea brand.

For what projects/services did your company hire eCommerce Today, and what were your goals?

We product non-alcoholic sparkling teas and wanted to improve our external communication with our clients and understand our customers better. We hired eCommerce to build and streamline our email flows.

How did you select eCommerce Today and what were the deciding factors?

We approached Shopify experts and approached a number of experts and decided that eCommerce was the quickest and provided the most detail in terms of their approach and support

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

Email Marketing Automation Setting everything up would include: account set up, sync set up between Klaviyo and Shopify, building the flows structure, the logic, and filters, and designing all the emails and popups.

Structure with the following: New subscriber flow containing 2 popups, 3 emails - Flow Goal: Convert new subscribers into new customers Site abandonment flow containing 1 email - Flow Goal: Bring back visitors that did not look at any product pages Browse abandonment flow containing 2 emails.

Flow Goal: Bring back visitors that abandoned the website after looking at a product Added-to-cart abandonment flow containing emails - Flow Goal: bring back visitors that abandoned after adding to cart and did not reach the checkout Checkout abandonment flow containing - emails.

Flow Goal: bring back visitors that abandoned the website during the checkout process New customer flow containing emails to drive a second sale) - Flow Goal: Build brand up with the first 2 emails, incentivize a second purchase in the first month with the last 2 emails UGC (User Generated Content) flow containing.

Flow Goal: Generate product reviews and social media engagement launching the flows import subscriber list and ramp up campaign  identify and implement a suitable UGC app

How many resources from the eCommerce Today team worked with you, and what were their positions?

We worked with 3 different members in the company. I spoke to the CEO and worked with two employees that supported the design and content of the email flows.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

They delivered all email flows within the agreed period of time. The team took the time to explain what they had created and also allowed us to provide feedback which was actioned very quickly and effectively.

How effective was the workflow between your team and theirs?

We communicated via email and the communication was seamless despite it being the first project for both teams.

What did you find most impressive or unique about this company?

Their breadth of services and time in response stood out in the partnership. They were clear in setting out the proposal and very competitive in pricing.

Are there any areas for improvement or something they could have done differently?

From our end it is probably the copy writing style. However, I would add that we could have provided more material to clarify the style further.

Introduce your business and what you do there.

I’m the CEO of a company that sells maple syrup all over the world. We’re in 6–7 countries, and most of our sales come from supermarket chains.

What challenge were you trying to address with eCommerce Today?

We hird eCommerce Today for their SEO and web development services. 

What was the scope of their involvement?

eCommerce Today has worked on our SEO campaigns. We’ve also asked them to upgrade our themes. Everything is done through Shopify, where they’ve done design work and revamped the entire website. On top of that, they’ve done monthly email marketing campaigns for me, too.  I’ve also hired them to maintain the website for a year while also assisting in our social media efforts. 

What is the team composition?

We work with 2–3 people from their team.

How did you come to work with eCommerce Today?

I searched for Shopify experts and saw that the eCommerce Today team was on the list. They were also recommended to me based on my problem, so I reached out to them. That was the start of our engagement. 

How much have you invested with them?

We’ve invested around $2,000. 

What is the status of this engagement?

We started working together in October 2021, and the engagement is ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

The keywords we’re targeting are maple syrup and maple. Our ranking for maple has increased from 53 to 35, or 18 spots higher than before. Maple syrup is up by two spots, while maple syrup Canada is up by 53 spots. 

Overall, eCommerce Today has met my expectations, and I’m truly satisfied with their work. The team has been truly forthcoming and transparent in terms of what they can do for us. They’ve successfully improved our SEO and fixed bugs on our website. They’ve also upgraded our themes in a relatively short amount of time for a limited amount of money. 

How did eCommerce Today perform from a project management standpoint?

Their project management is great. To communicate, we use emails and phone calls.

What did you find most impressive about them?

The team’s communication has been great, and their resources work in a timely manner. 

Are there any areas they could improve?

No, there aren’t any. 

Do you have any advice for potential customers?

Be clear about the issues you have. 

Please describe your company and your position there.

Owner and Maker

For what projects/services did your company hire eCommerce Today?

Ecommerce Today redesigned and optimized my website.

How did you select this vendor and what were the deciding factors?

I selected E-Commerce Today because of their professional and prompt answer.

Describe the project in detail and walk through the stages of the project.

The communication was extremely efficient. After I presented what I need, they came with the detailed, amazing proposal that was over my expectations. They took in consideration the smallest aspects that needed attention. Their suggestions were incredible helpful on the line of creating a modern website, that was in the same time, optimized and easy for me to handle it in the future !

Every step I received screenshots of their progress and suggestions. A wonderful communication. They were very quick, efficient, very knowledgeable, true professionals. At the end, we have a virtual meeting were we went through all that was created. Every step, of this wonderful collaboration, if I needed, I received all the information that I needed to understand all the aspects involved. They went over and above to create the best result for what I need it.

How many resources from the vendor's team worked with you, and what were their positions?

I collaborated with 2 amazing creators: Valentina and Stefan Chiriacescu.

Can you share any outcomes from the project that demonstrate progress or success?

Now, it is very easy for me to work on the website, adding products or blog articles, etc. The web's speed and the number of visitors increased considerable. Many persons that saw my new website admired it and and liked how easy was to access the categories, products, etc.

How effective was the workflow between your team and theirs?

The communication was excellent. As I explained above, they sent us screenshots, exchanged emails for every clarification or new information, explanation. Google meeting was another way that we used for communication. The phone was available anytime I/them needed. Everything was done, very well, in a short time.

What did you find most impressive or unique about this company?

Working with eCommerce-Today was over the expectations, form all points of view: Communication, Professionalism, Knowledge, Work Value, Respect of the Time Frame of the project. Unique - The quality of their work and their desire, to be sure, that I will manage/understand all the changes, materialized in a virtual meeting. Beside all of these, the price was fair, especially that they did more that was necessary and more than other companies did before them.

Are there any areas for improvement or something they could have done differently?

The are great how they are!

Please describe your company and your position there.

I am the owner of KVS Pet Boutique which is an online Pet Supply Store. I sell custom made dog and cat collars, leashes, bandanas and other accessories.

For what projects/services did your company hire eCommerce Today?

I hired eCommerce Today to restructure my website and to set up an email marketing system in my storefront.

How did you select this vendor and what were the deciding factors?

I selected them through Shopify Experts. The deciding factor was the follow up from Stefan after I had decided to take a step back and not have anything done. He emailed me and very kindly explained all that they could do for me and gave me the cost. he was very professional, not pushy and kind.

Describe the project in detail and walk through the stages of the project.

There were emails back and forth during both projects from start to finish. Prior to the finish of both projects, they had me review the end results. At the end of the Storefront project, both Stefan & Andreea set up a video call to take me through the new design with explanations on each feature. They were quick with both projects and did a fantastic job.

How many resources from the vendor's team worked with you, and what were their positions?

Stefan set me up with Andreea who was the Account Manager for each project.

Can you share any outcomes from the project that demonstrate progress or success?

The site is much more user friendly and the design is more modernized and up to date. The email marketing set up will help to entice the customers to purchase. It is too soon to give feedback on anything more as I am still in the process of adding products to my storefront. I do have Andreea helping me at this time with the setting up of my Social Media Accounts

How effective was the workflow between your team and theirs?

Both Stefan and Andreea communicated with me from start to finish. They were ahead of schedule on both projects and each project was completed in a timely manner. Any questions I may have or have are always answered promptly with thorough explanations,

What did you find most impressive or unique about this company?

I can not say there is just one thing that impressed me about this company. I was impressed with the quick back and forth communication from both Stefan & Andreea, the ample explanations on ongoing, their web design skills, the email marketing platform and the quick turnaround time for each project. They are an amazing company.

Are there any areas for improvement or something they could have done differently?

I have nothing negative to say about this company as they did an excellent job for me.

Please describe your company and your position there.

I am the owner of Suzanne Egan Academy, I have beauty training & online store.

For what projects/services did your company hire eCommerce Today, and what were your goals?

During covid I set up a Shopify store for my education & products, it was never really working and I asked eCommerce to do an audit and help me find out what issues I had. My Goals where to sell more products and my courses.

How did you select this vendor and what were the deciding factors?

I selected eCommerce because Stefan was so efficient and the report he produced helped me see what was wrong with my site. He also gave me a deadline to have all the issues fixed and literally it was fixed in a matter of 40 hours.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

after the first mail and the report, Stefan set up a video call and went through each issue with my site and explained to me how he would fix them, it was great because I was able to change things as well while we spoke, he understood straight away what I was trying to achieve with my site.

How many people from the vendor's team worked with you, and what were their positions?

Stefan has worked with me from Day 1 and is always there if I need to ask questions or want to change things. Andreea works with me now and we have weekly updates and reports so we are always tweaking the site together.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Since my store has been upgraded with various apps and a new look, it works perfect for me and my customers, I get so many compliments from people, my sales are increasing each month and this is the one thing Stefan told me on the first call.

Describe their project management style, including communication tools and timeliness.

We have weekly updates by email and every 2 weeks we have a video call to go through any new changes that need to be made.

What did you find most impressive or unique about this company?

They always try to find the best solution for me when I ask for something to be added. He will never promise something and not deliver.

Are there any areas for improvement or something they could have done differently?

I should have used Stefan from the very beginning it would have saved me money and stress dealing with the last company.

Please describe your company and your position there.

I am the owner of the Mons Mellis bakery, the first artisanal bakery in Brasov, Transylvania, near Dracula's castle.

For what projects/services did your company hire eCommerce Today, and what were your goals?

Scalling business

How did you select this vendor and what were the deciding factors?

Best services and results

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Shopify solutions

How many people from the vendor's team worked with you, and what were their positions?

• A project manager
• one team leader

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We hope to grow and expand our business in all Europe

Describe their project management style, including communication tools and timeliness.

Perfect cooperation

What did you find most impressive or unique about this company?

They are open to discussing everything, with open minds.

Are there any areas for improvement or something they could have done differently?

I don't think anything should be changed right now. The difference between them and others is the innovation and the power of communication

Please describe your company and your position there.

I'm the General Manager of an online & offline store that provides professional products for gardens, parks and forests.

For what projects/services did your company hire eCommerce Today, and what were your goals?

We hired this team to design and develop a full Shopify store. They created a rich, accessible, and optimized website, proving their excellent knowledge and experience in this field. We wanted an online store with immediate positive results (sales) and we got it.

How did you select this vendor and what were the deciding factors?

We searched online for web developers and found this team. They already had some very good reviews. We had a short chat about our project and I felt that "click". I am a busy person and I need someone who can understand very quickly what I want. So after that, we had a video call to complete the details.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a few online meetings to discuss our goals. We set some well-developed stages of the project:

• Shopify theme development & customization
• integrate plugins
• upload products
• payment gateway
• contact form
• post-purchase UGC
• cart abandonment strategy
• website integration with Google/Facebook
• accounting system integration

How many people from the vendor's team worked with you, and what were their positions?

We started working with a project manager and as the project developed, the tasks were delegated to the corresponding members: Senior Performance Specialist, designer, SEO team.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After launching the site, our sales increased month after month. Customers love our very friendly website. Dashboard so easy to use for us. At the very beginning, we wanted one order/day and now we have 3-4/day.

Describe their project management style, including communication tools and timeliness.

We had video calls from time to time, in order to discuss our future steps and goals. We keep in touch almost everyday by e-mail. If we have technical issues or if we want something to be changed - they act very quickly and they give us so precious advices.

What did you find most impressive or unique about this company?

Working with this team is nothing short of amazing. They have deep knowledge of Shopify, their commitment to our project was exceptional. We loved their assistance in managing the development of a project from inception to go-live and beyond. The communication is quick and direct, I'm not in the field at all, but I easily understand every step.

Are there any areas for improvement or something they could have done differently?

No, everything was so custom made for us and we are happy to work forwards with this team.

Please describe your company and your position there.

I have an online k-beauty store, my position here is to be merketer and social media manager, grow our platform and presence online.

For what projects/services did your company hire eCommerce Today, and what were your goals?

We wanted eCommerce Today to help us setup e-mails and pop-ups on the web page, so we could grow our business.

How did you select eCommerce Today and what were the deciding factors?

The deciding factors were: - structured plan, - time of realisation, - reviews.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The scope was to grow our number of orders and we received that in the first week of collaborating

How many people from the eCommerce Today team worked with you, and what were their positions?

2 people, who was engaged 100%

Can you share any measurable outcomes of the project or general feedback about the deliverables?

In the first week we saw results, how our orders keept growing

Describe their project management style, including communication tools and timeliness.

All th communication we had was officially by e-mails, they made video calls to explain to us how things work.

What did you find most impressive or unique about this company?

Their engagement in your business, tips they are giving and how fast and good they are working

Are there any areas for improvement or something they could have done differently?

Nope, nothing at all, Everything is done excellently.

Please describe your company and your position there.

I am the Digital Marketing and Communication Manager for Atlas Copco Compressors Canada.

For what projects/services did your company hire eCommerce Today, and what were your goals?

We hired eCommerce Today to help us fix our Shopify account and redesign it. Our challenge was that customers were not able to order online there was an issue with our Shopify account and another challenge was to make it attractive and user friendly.

How did you select this vendor and what were the deciding factors?

We chose eCommerce Today because they were very helpful and hands on. They took control of the project and it went smoothly.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They helped us with our Shopify account.

How many people from the vendor's team worked with you, and what were their positions?

We only had eCommerce as a vendor.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We just received our first sales from our platform so we are very pleased with the outcome.

Describe their project management style, including communication tools and timeliness.

Stefan was very helpful and always available to jump on a call.

What did you find most impressive or unique about this company?

They did not need a lot of support from our side. They were to fix our problem on their side.

Are there any areas for improvement or something they could have done differently?

No areas.