What evidence can you share that demonstrates the impact of the engagement?
It’s been a very collaborative ongoing process. Even if they deliver something that’s not right initially, they show total commitment to pulling their resources to ensure the issue is fixed efficiently.
How did EC Infosolutions LLC perform from a project management standpoint?
They managed the workflow very well. We discussed the project daily over Google Hangouts. At this point, we consider them part of the team. They all have positive attitudes.
What did you find most impressive about them?
I’m impressed by the caliber of personal contact. We’re in meetings with them every day. They really feel like an integral part of the team. The project manager goes above and beyond the call of duty, getting on the phone early or late. The entire team takes ownership of their work.
Are there any areas they could improve?
They’re not a huge team, so they don’t have specialists in every area. Despite that, they’re willing to coordinate with external teams on projects like email marketing, where they don’t have an expert.
Our teams also have different aesthetics, so we bring our own designer in and their team replicates what we need. That system works well for us, though.
Do you have any advice for potential customers?
If you have a strong brand or aesthetic, I’d suggest making that very clear to them. Otherwise, remain open to their ideas and use their strengths to work collaboratively.