Ebizon

Please describe your company and your position there.

I am the owner of a commercial photography and education company. I am a photographer, educator and mentor and have been in the industry for over a decade. I sell digital assets and educational content via my website.

For what projects/services did your company hire Ebizon, and what were your goals?

I hired Ebizon aka Cartunited to migrate my website to Shopify.

How did you select this vendor and what were the deciding factors?

I interviewed multiple companies through initial consults, providing all data for scoping the project, reviewing proposals and partaking in presented contracts. Ebizon was not the most expensive, but they were not the least expensive. They stated they were shopify experts and could migrate my site and all of its data, choose the best plugins to accommodate my data and business needs. Their presentations were professional and in depth and they offered clear solutions for my needs.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

On Jan 13 I provided all details of my website needs including all my order totals, data details, order and customer counts and current platforms and plugins. We reviewed my business needs and my reason for migrating.

On Jan 17 Ebizon aka Cartunited set up a call and sent me a proposal and scope including confirming as shopify experts, Shopify and the identified apps would accommodate my needs. We went through each section, app, plugin, each separate cost for those apps and plugins, my data, and the project timeline of 4-6 weeks.

How many people from the vendor's team worked with you, and what were their positions?

Scot, was my original contact. He left the company shortly after I signed a contract. Sanjana was my only project contact for the migration which failed. Ryan was my new point of contact whom cancelled and failed to shop up at multiple meetings Saubarh was a manager who stepped in after they realized they made a mistake in scoping the project.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The entire project was not delivered due to their errors of not completely scoping the project. In the end, the solutions they provided could not accommodate my data.

Describe their project management style, including communication tools and timeliness.

Extremely frustrating project management. The original rep left the company without any notice. I was not informed until I reached out for an update. The next PM failed to show up to 3 of 4 meetings. The first time he rescheduled a few minutes beforehand, the second time he didn't show up at all, the third time he rescheduled and said he felt ill.

The original project was 4-6 weeks. I found out at 4 weeks that they failed to properly scope my project and they asked for an additional $2800 to create a custom app to resolve their errors. When I declined, they stated I would need to pay another company $800 a month to accommodate my digital needs. I also declined.

How did your relationship with the vendor evolve?

For over a month I tried to resolve the matter through meetings, exploring other alternatives which they told me to ask other companies for quotes for solutions, it was a nightmare. I tried, I was patient, but in the end they wanted $2800 on top of the $4400 I agreed to because their original rep made a mistake in reviewing all the details I provided originally, that included all my data details which exceeded the limits of the app they selected to accommodate my digital download needs.

In the end, they offered a refund during a recorded meeting, I accepted. They then retracted 3 days later and stated they want to keep the initial deposit of more than $1800USD. I had to open a dispute with Paypal.

What did you find most impressive or unique about this company?

Initially, I thought it was their due diligence, but ultimately, the most impressive thing is how they lied. They lied about being able to deliver the migration. They offered a refund and then lied and said they wouldn't give me one. Thankfully I recorded all conversations.

Are there any areas for improvement or something they could have done differently?

Project scoping Communication Honestly Ethics Morals Quality

Please describe your company and your position there.

I'm General Manager - Product & Marketing at OysterConnect.com. We are a Workplace Skilling and eLearning Platform that builds Video based Courses for Young Professionals in collaboration with Industry Experts.

For what projects/services did your company hire Ebizon, and what were your goals?

We have been working with Ebizon for more than 7 years now on various projects. The biggest projects that Ebizon has worked with us for is developing a SaaS Platform for Internships Vertical and then most recently developing our e-Learning Platforms on Website & Mobile App.

How did you select this vendor and what were the deciding factors?

Because of our long relationship with Ebizon and the work that they have done with us, they are our go-to partner for any development project. They have a diverse and expert team consisting of developers who are experienced in the most trending & in-demand languages and systems.

They are also very customer-oriented and proactive with their services.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We were looking to build a custom SaaS Platform that would automate the process of selecting, training and managing our Internships Product. This included building a whole host of new functionalities from scratch

1.  Project Manager Dashboard with the ability to put up Internship Listings, Create Training & Assessment Programs, Select/ Reject Students, Reports & Database Systems, etc.
2. Client Dashboard with the ability to remotely manage & interact with their Interns - Group Chat, Milestone Tracker, Announcements, etc.
3. Android Mobile App for the Interns through which they could Browse & Apply to Internships, Take Selection Assessments, Access Resources & Training Programs, Interact with their Project Managers through Chat, Download Certificates and more.

Later on we also enlisted Ebizon to create our eLearning Platform which consisted of repurposing our Internships LMS system and creating new functionalities:

• Uploading Video based Courses along with Assessments & Scoring Systems, New Search Features, Home Pages, etc.

Our Website uses a NodeJS backend with Angular Frontend. The Mobile App development has been done via Android Studio and most recently via Flutter.

How many people from the vendor's team worked with you, and what were their positions?

We have always worked with 1 Full Stack Developer and 1 Mobile App Developer in our team. Occasionally, depending on requirements we have had temporary additions to the team in the form of junior Web Developers and Frontend Developers.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After the launch of our LMS system (part of the SaaS based Internships Platform), the TAT of our Project Managers in providing qualified candidates to clients was reduced by 76%. This also reduced the team's manual efforts and hence enabled them to handle more projects at the same time.

We also received positive feedback from our clients in terms of candidate quality.

Describe their project management style, including communication tools and timeliness.

We had Weekly Meetings with the Development Team to discuss any queries they had on the PRDs, Bugs & Development Issues/ Roadblocks, etc. Apart from that we kept in constant touch via Skype where we quickly approve small small changes, or resolve and discuss queries on the go.

What did you find most impressive or unique about this company?

They have a very structured approach that also reflects in the team that they provide. They don't just execute what you have given as a PRD but instead think in your feet and actively contribute to make your product that you envisioned.

Are there any areas for improvement or something they could have done differently?

There have been some delays in our launches from time to time. However, nothing of great concern or anything that they did not immediately improve upon.

Please describe your company and your position there.

I am the Co-founder of Mintifi Private Limited. Mintifi started with the dream of simplifying lending in India. Most traditional financial institutions do not extend unsecured loans to small businesses.

This is where we come and help with our data-driven tools which provide a smooth, affordable and transparent borrowing experience.

For what projects/services did your company hire Ebizon, and what were your goals?

They created a user-friendly , fast, and responsive app whose purpose was to automate the Onboarding process for Loan Origination system. It offers various services like document uploads, approvals, Status tracking, incentives etc. With the help of this app, we are able to acquire more than 400 customers from the initial MVP within a month.

How did you select Ebizon and what were the deciding factors?

Our evaluation and approval criteria determine if prospective vendors and suppliers can meet our organisational standards and obligations once under contract. The end goal is to secure a low-risk, best-in-class vendor and supplier.

Ebizon has excelled in the areas of technical competence and quality, cost and financial integrity, ability to communicate, and meet the commitments.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The purpose was to automate the Onboarding process for Loan Origination system, generating credit profile by integration with the third-party systems. Providing real time Credit Decision & approvals. A user-friendly mobile app was created by Ebizon keeping digital illiteracy in India at the back of the mind.

Offering services like document uploads, approvals, e-Sign etc.

How many resources from the Ebizon team worked with you, and what were their positions?

It was a team of 6 which includes: Project Manager, Technical Architect, Front End Developers, Back End Developer, Quality Analysts and Business Consultant.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

All of us at Mintifi are impressed by the quality of the Ebizon team for developing a great application. The team displayed a keen understanding of our requirements and always came to the table with insightful ideas. Their approach was always on introducing better user experience & ensuring quality of the product.

This has led to the development of a superior Application.

Describe their project management style, including communication tools and timeliness.

They followed Agile methodology to manage the project by breaking it up into several phases. By keeping me and my team in the loop and making changes according to our feedback, they delivered value to us and ensure that the final app was truly according to our requirements. Quality is ensured throughout the implementation phase of the project and all stakeholders are involved in the process.

They used Basecamp, Jira, and Microsoft team to incorporate the feedback and discuss various sprints.

What did you find most impressive or unique about this company?

I found their fast, responsive, agile, and Customer-centric team to be the most impressive quality. They were highly skilled professionals who did not compromise on anything. They found solutions out of the box. It has been a great experience.

Are there any areas for improvement or something they could have done differently?

Overall we could not have asked for more. We are very satisfied with proactive nature, responsiveness & focussed approach shown by the team to deliver quality product.

Please describe your company and your position there.

I worked as Head of IP services at UnitedLex. Ulx is a technology and legal services company offering Digital Transformation solutions.

For what projects/services did your company hire Ebizon, and what were your goals?

They helped in creating two web-based IP solutions-LexIP and KnowIP that enabled IP professionals extract records from excel files and perform global and project level patent searches. Overall the solutions enabled Ulx deliver patent research and analytics services over web.

How did you select this vendor and what were the deciding factors?

The vendor had the capabilities to deliver the web-based analytics solution within our budget. We found their engineers knowledgable and experienced.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The team followed agile approach. The deliverables involved extracting records from Excel files and populate database tables, providing Global and Project level searches of Patents with different Taxonomy searches for each Project, dynamic generation of Different kind of Charts (i.e., Pie, Bar, Column etc.) based on dynamic search statistics. etc.

How many people from the vendor's team worked with you, and what were their positions?

It was a team of 5 including Project Manager, Frontend developer, Sr. Application developer, Quality Analyst and Business Analyst

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The work product helped us distinguish our offerings from the competitors. The product offered efficiencies into our service delivery model thereby allowing the team to offer higher insights to the customers.

Describe their project management style, including communication tools and timeliness.

To provide better responsiveness to changing business needs they followed Agile methodology where the project was divided into several sprints. In every sprint, they made sure that the feedback is incorporated once it was approved by our team at United Lex. They approached us using a documented set of policies, processes, and procedures. We were assigned a project manager who acts as the primary point of contact for our organization.

What did you find most impressive or unique about this company?

Their team is highly skilled and they have a broad range of skills necessary to deliver web-based solutions.

Are there any areas for improvement or something they could have done differently?

Nothing that I can think of.

Please describe your company and your position there.

We are the manufacturer of sports shoes that produces different variety of shoes and caters to men and women of different age group.

For what projects/services did your company hire Ebizon, and what were your goals?

We hired Ebizon to build a Magento-based e-commerce store for us. We selected Ebizon based on the reviews that other clients shared but mostly after seeing their portfolio and expertise especially in developing E-commerce websites. As the website was launched, we had great feedback from everyone saying that it is very beautiful, very professional and we were so happy that they delivered a bugs-free website where everything was working well. Our goals were to have a fast, stable, and scalable eCommerce website.

How did you select this vendor and what were the deciding factors?

For us the criteria for vendor selection include Budget, Expertise, reviews, and Previous Experience. Ebizon excelled with a perfect score in each parameter and we would be more than happy to work with them again in the future.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The scope of work for the project includes Photoshop Design for the Homepage, front-end, and back-end development, customization, fixing bugs, etc. Once all these project steps were implemented, they informed us to review and suggest feedback which we did. They incorporated all those feedbacks into the project and made sure that we are satisfied with the end product. We wanted to increase our revenue, so we brought in Ebizon to design our website on Magento.

How many people from the vendor's team worked with you, and what were their positions?

It was a team of 6 which includes:

• Project Manager
• Tech Lead
• Front End Developer
• Back End Developer
• QA
• Business Consultant

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The website is launched, and everything is functional. From an aesthetic point of view, the partners we work with and the people who are familiar with our business love the site — it’s getting good reviews. We’re very pleased with Ebizon in terms of quality, responsiveness, communication, and flexibility. It’s easy for us to determine the process with them, which is another thing we like about them. We’re very satisfied internally.

Describe their project management style, including communication tools and timeliness.

Ebizon’s PM walked me through every step from start to finish in our website design via Basecamp and Microsoft teams' calls. We had weekly calls, and I always felt updated on the project. In addition, any questions I had were immediately responded to. In addition, they walked me through the Magento site and how to use it.

What did you find most impressive or unique about this company?

We’ve worked with different external teams before, and Ebizon excels when it comes to delivery and execution. They assigned us a dedicated Project Manager to handle all our issues. The second thing that impressed me was their enthusiasm. They really wanted to help us and bring us farther. It was extraordinary. Additionally, they are quick to respond to our emails, and they make us feel as though we're their priority.

Are there any areas for improvement or something they could have done differently?

There are little things that could improve, but I have no complaints about their work. They’re engaged and proactive and are responsive to last-minute changes. They perform very well and I can’t think of any weaknesses.

Please describe your company and your position there.

ADA Cosmetics is the leading producer of hotel cosmetics for the hotel industry.

ADA Cosmetics International produces:

✓ Soaps

✓ Shower gels

✓ Shampoos

✓ Dispensers etc

For what projects/services did your company hire Ebizon?

We were struggling with an old ecommerce solution and the role of eBizon was to replatform everything with the target of release B2B and B2C new stores.

How did you select this vendor and what were the deciding factors?

We have chosen the company based on their skills for Magento projects.

Describe the project in detail and walk through the stages of the project.

Audit of the existing platform Roadmap setup Allocation of the resources Developement QA and UAT Launch phase

How many resources from the vendor's team worked with you, and what were their positions?

5

Can you share any outcomes from the project that demonstrate progress or success?

So far releasing our new platform allowed us to be more efficient and sell quicker.

How effective was the workflow between your team and theirs?

We worked as a sprint process with a weekly meeting.

What did you find most impressive or unique about this company?

They were quite flexible and fast, which I liked the most.

Are there any areas for improvement or something they could have done differently?

Some QA could be improved during the process.

Please describe your company and your position there.

We are a technology Company and we create Cloud Based products for eCommerce Merchants

For what projects/services did your company hire Ebizon, and what were your goals?

We hired Ebizon for Magento Store Development.

How did you select this vendor and what were the deciding factors?

I have known Sudeep for quite a long time. I also heard good reviews for Ebizon within our closed circle.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We were approached by a merchant to migrate a Wcoocommerce Store to Magento. So we decided to bring in Ebizon as a Delivery Partner for this Project

How many people from the vendor's team worked with you, and what were their positions?

6 members. One Project Manager, One Business Analyst, and rest were developers

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project was handled professionally and the migration went smoothly.

Describe their project management style, including communication tools and timeliness.

Daily Standups were conducted. The project was managed thoroughly and every little thing was communicated swiftly. The project was delivered before the agreed timeline.

What did you find most impressive or unique about this company?

Ebizon team is Magento experts and well experienced with e-commerce projects. It was evident in the way they handled the complete project.

Are there any areas for improvement or something they could have done differently?

I am generally happy with their services.

Please describe your company and your position there.

I am one of the co-founders of the company.

For what projects/services did your company hire Ebizon?

We hired them for getting inlinks for our products for SEO.

How did you select this vendor and what were the deciding factors?

I came to know about this vendor from my school's network. Someone had great things to say about them.

Describe the project in detail and walk through their service package.

We wanted quality inlinks for bidfortune.com and contacted them through a reference. Priyanka (their customer rep) gave us a call and we went through a few sample posts they did. We tried them with a basic package and then after seeing a spike in our SEO traffic, we went for a larger plan.

How many resources from the vendor's team worked with you, and what were their positions?

2, customer rep. and the content expert.

Can you share any outcomes from the project that demonstrate progress or success?

High SEO traffic. Success!

How effective was the workflow between your team and theirs?

Priyanka coordinated very well. There were hardly any issues.

What did you find most impressive or unique about this company?

They delivered a high-quality design on time.

Are there any areas for improvement or something they could have done differently?

None.