Can you share any information that demonstrates the impact that this project has had on your business?
Our first website was a great success. We didn't believe it when we saw the site on the first page of Google after just one month. The second one has a lot of keywords. It's still moving up, but not as quickly as we expected.
Building our ERP system was also a great step forward; we can't imagine our work without it. We can generate a contract and have it signed and sealed in a minute, and our accountant can see it immediately. The integration with VOIP also allows us to contact our managers in just one click. Since it's so easy to make a report and monitor efficiency, this system has reduced our time spent on paperwork by 70%.
How was project management arranged and how effective was it?
Our project manager was always available over the phone. We solved every issue before it caused a problem. Our deadline shifted a bit but remained within our comfortable limits.
What did you find most impressive about this company?
Their project management was one of the most impressive aspects of our cooperation. We became friends while working on the project. We also recently got an offer from them to improve our system, and we're in complete agreement. That speaks volumes about their understanding of our business processes.
Are there any areas for improvement?
We held all our live meetings in their office, but it would be more comfortable to meet in ours. They also calculated specialist rates without any discount. For such a local project, they should have used a lower rate.
One of the websites quickly jumped to the first page of Google, and the ERP system dramatically streamlined the company's workflow. It allowed staff to effortlessly generate results and collaborate with partners. Eastern Technologies delivered on time and answered questions promptly.