Eagle IT Solutions

BACKGROUND

Introduce your business and what you do there.

I'm the managing director of a digital marketing agency.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Eagle IT Solutions?

We needed support building websites and web applications for our end clients. 

SOLUTION

What was the scope of their involvement?

Eagle IT Solutions supports us in the design and front- and backed development of our end clients' projects. The team has worked with us on several projects, some of which they've had to design from scratch. Other projects have been inherited from a different agency, and the team has been responsible for developing them. Eagle IT Solutions uses PHP, Node.js, React, HTML, CSS, and several JavaScript libraries for development, as well as Figma and Adobe XD for design.

What is the team composition?

We currently work with a lead frontend developer, and we've worked with four teammates at some point. 

How did you come to work with Eagle IT Solutions?

We found Eagle IT Solutions through a Google search.
How much have you invested with them?

We've spent around $100,000 with Eagle IT Solutions.

What is the status of this engagement?

We started working with Eagle IT Solutions in January 2022, and our engagement is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We review the code Eagle IT Solutions builds, and depending on the project, we either present it to the end client or implement it directly. Our end clients are always satisfied with Eagle IT Solutions' work. 

How did Eagle IT Solutions perform from a project management standpoint?

Eagle IT Solutions is very flexible and quick. We haven't had any issues and communicate via phone calls, WhatsApp, Google Meet, Skype, and Slack. Some projects have required us to work Sunday nights, and the team has been available.
Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

I want to highlight Metin (Senior Frontend Developer). He has worked on all our projects, either directly or in the background. 

What did you find most impressive about them?

Eagle IT Solutions can work as part of our team. We've achieved the required level of operations quickly and work as one team. We talk with Eagle IT Solutions' CEO occasionally and discuss any potential issue with our cooperation, although my concerns have been more administrative. For instance, I asked them to provide the timesheets in a different format, and they changed their system to accommodate my needs.

Are there any areas they could improve?

I can't see anything Eagle IT Solutions can improve on. 

Do you have any advice for future clients of theirs?

I suggest giving Eagle IT Solutions the freedom to manage work and being comfortable giving them more responsibility. 

BACKGROUND

Please describe your company and position.

I am the Owner of Mitsev Dating-App

Describe what your company does in a single sentence.

My Company has an application that deals with connecting people all over the world without fake profiles.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Eagle IT Solutions to accomplish?

• Тo turn my dream into reality, my idea to make a dating app.
• finding people nearby (with radar 50m)

SOLUTION

How did you find Eagle IT Solutions?

• Online Search
• Referral

Why did you select Eagle IT Solutions over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Eagle IT Solutions were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Eagle helped us create a dating app where people can find love within 50 meters. They handled everything from business analysis and project management to wireframes and UX/UI design. They also integrated payments, built an admin panel, and developed the mobile app for both Android and iOS. Plus, they designed a fantastic logo and branding for our app. We’re thrilled with their work!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

- We saw a 70% increase in user engagement within the first month.

- The app was downloaded over 6,500 times in the first month on both Android and iOS.

- We achieved a 50% user retention rate within the first three months.

- We received a lot of positive feedback in app stores.

- ⁠The new logo and branding led to a 25% increase in brand recognition.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They did a great job managing the project. All the parts of the app were done on time. If we needed anything or had any questions, they answered right away. We had an issue with the Apple Store not accepting our app, and they did a phenomenal job and did not give up until they accepted us. They made sure we got what we wanted.

What was your primary form of communication with Eagle IT Solutions?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me the most was how they never gave up. We had a problem with the Apple Store not accepting our app, but they kept working hard until it was fixed.

Are there any areas for improvement or something Eagle IT Solutions could have done differently?

Eagle IT Solutions was great, but sometimes it was hard to understand all the tech stuff. If they explained things in simpler words, that would help a lot. Besides that, they were fantastic!

BACKGROUND

Please describe your company and your position there.

Im the CEO and manager of BP Elektro AG. We see ourselves as a competent service provider and reliable partner whose goal is to act in a customer-oriented, solution-oriented and transparent manner. We focus on complex and technically demanding electrical projects.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Eagle IT Solutions, and what were your goals?

We reached out to them for help with our CRM, we needed a costume software for our company internal processes.

SOLUTION

How did you select this vendor and what were the deciding factors?

A former client recommended them to us.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We’ve provided Eagle with a sketch on a paper, and they've designed and developed our custom software. Developed a software for costumer support and other internal processes and automate them. For the technology i believe it was called python.

How many people from the vendor's team worked with you, and what were their positions?

There was one project manager that I dealt with; I don’t know how many people are on the backend.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our productivity started growing and a lot of our employee congratulated us for the simplicity of the solution and how they work process got a lot more faster and simple.

Describe their project management style, including communication tools and timeliness.

Their project management style was great. Due to the pandemic, we had very bad times because our project stopped. We never had a hard time working with them. They were super flexible and always delivered on time. Plus, whenever we needed something, they gave it to us as soon as possible. Our CRM has successfully launched, and their work has been really great.

What did you find most impressive or unique about this company?

Eagle team has really great technical knowledge, and they’re deliver always on time and as promised.

Are there any areas for improvement or something they could have done differently?

Public speaking. When they explained to our staff how to use the software and best practices they were very shy.

BACKGROUND

Please describe your company and your position there.

I’m the CEO and project manager at SmartScout IT Solutions GmbH, a software company located in Switzerland.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Eagle IT Solutions, and what were your goals?

We needed help with Web app and mobile app because we didn’t have the resources in-house We were seeking a reliable software development company having had a number of false starts / problems with other agencies. Our encounters with offices have commonly been poor with each past agency focusing on their own necessities over ours.

SOLUTION

How did you select this vendor and what were the deciding factors?

One of our partners referred them to us and after communicating with them we immediately got the impression that they are professional and experienced. Also they were using similar tools and technologies that we use.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They used Python, Django, Vue.js and AWS and build the application from scratch. Eagle in this way added extra highlights as mentioned by clients. They at first centered around the MVP by making a strong design backend that we could expand on.

Then, they continued on toward additional unique undertakings that elaborate a blend of front-and backend advancement and other dev-ops abilities. It's been three years and we expect to cooperate endlessly as we keep on working on the application in view of client criticism.

How many people from the vendor's team worked with you, and what were their positions?

We primarily worked with the project manager, but there were also backend, frontend developers, QA testers and a designer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Their work was commendable and everything was overseen well during the task. They set my assumptions appropriately and afterward conveyed that.

Describe their project management style, including communication tools and timeliness.

They concentrate firmly around client stories, as opposed to arranging out everything from the beginning and citing us for the time allotment. I favored not laying out the complete term from the beginning. Eagle assigned a project manager to our project, which worked out quite well.

What did you find most impressive or unique about this company?

We were impressed with their attention to detail and willingness to learn everything about a project before working on completing it in a clean and efficient manner. We appreciated their ability to send screenshots or video for our feedback which has happened with us on a couple of occasions.

Are there any areas for improvement or something they could have done differently?

No. Truly, I would agree that they do a very good job. I feel exceptionally certain about their level of work.

BACKGROUND

Please describe your company and your position there.

I am the Founder and Co-Owner of the Conpany.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Eagle IT Solutions, and what were your goals?

We hired Eagle IT Solutions to build us the whole complex Homepage incl. Applications, which is a real estate platform for rent and sale, with the goal to become the leading online platform in the whole country of North Macedonia.

SOLUTION

How did you select this vendor and what were the deciding factors?

Through a friend and online. Their work ethic, their honesty, their down to earth attitude and their professionalism were the deciding factors!

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Discussed the project and vision, received a plan with timelines and costs. Started the project and being always updated about the current status. Accompanied with weekly meetings about the progress. Great communication, always explained all steps, as I am not coming from the IT industry it was very helpful!

How many people from the vendor's team worked with you, and what were their positions?

In total a team if about more or less 10 people worked on that project, the CEO himself was my contact person and the leading person if the project.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

No I can‘t! I know, it‘s nearly impossible, but thats the truth!

Describe their project management style, including communication tools and timeliness.

Everything works properly like a Swiss clockwork, an automatic clock work! Managment style, short way of decision ways, direct and uncomplicated! Communication tools are all secured and safe and never had problems with timelines.

What did you find most impressive or unique about this company?

Its a North Macedonian Compnay, bit it feels like you‘re working with a Swiss Company, as they‘re really have a unique work ethic with super employee conditions and they‘re taking care of their employees and have super IT skills and competitive worldwide without any problems! Super Environment within the team, you feel that from the beginning, you either have that or you dont! And they have that super environment, which is hard to find nowadays!

Are there any areas for improvement or something they could have done differently?

Not for the moment. It‘s hard to mention something, as there are no points at the moment!