eagerworks

Introduce your business and what you do there.

I am the CEO of a healthcare platform.

What challenge were you trying to address with eagerworks?

We designed the hardware for our platform ourselves, but the app we had developed for it was pretty basic. We contacted eagerworks to help us bring that mobile app to a professional level.

What was the scope of their involvement?

The eagerworks team developed the app for Android and iOS devices. They built everything from scratch and used Ruby on Rails, AWS, and SQL. We also asked for their help to create a web platform for inventory, which could enable our hardware to communicate with the app and an Amazon platform.

What is the team composition?

We worked with the founder, a couple of developers, and a project manager.

How did you come to work with eagerworks?

They were referred by a colleague who had worked with them in the past. We found that eagerworks was ready to go the extra mile for us, constantly providing feedback and new ideas. From the moment we started working with them, we felt very comfortable, so we decided to keep them as permanent service providers. 

How much have you invested with them?

We spent around $35,000.

What is the status of this engagement?

We started working together in Q4 2020, and the project lasted about a year and a half. Both platforms have been launched, but we will work with them again very soon for some updates and improvements.

What evidence can you share that demonstrates the impact of the engagement?

We used to have a non-functioning app, but after eagerworks embarked on the project, we were able to start commercializing our product. It was a complex development that required them to follow a lot of specifications and protocols, but they really took the time to learn about the project and translate our needs into a usable final product. 

How did eagerworks perform from a project management standpoint?

They were very professional and flexible, and they were always ready to provide clarification. I am honestly very satisfied with the way they worked. We used Trello to manage the project and communicated through Google Meet, phone calls, and in person meetings.

What did you find most impressive about them?

Their commitment, flexibility, and professionalism stood out to us the most.

Are there any areas they could improve?

No, I honestly couldn't say anything. They did a good job.

Do you have any advice for potential customers?

Promptly provide them with all of the information they require. This way, you can avoid any setbacks and immediately move forward with the project.

Please describe your company and your position there.

I am the CIO at a innovative high tech retail startup that includes a video-game like digital customization experience and produces customized on-demand manufactured goods delivered to the consumer's door.

For what projects/services did your company hire eagerworks, and what were your goals?

We had to quickly build a web application leveraging 3D video game like technology for consumer use, but also create a fully automated end to end pipeline that starts with a mobile app, uses our web site, and integrates with checkout and fulfillment services, and orchestrates a variety of important back end tasks.

How did you select eagerworks and what were the deciding factors?

eagerWorks was recommended to us and are clearly knowledgeable staff with the ability to architect complex modern cloud applications as well as achieve velocity through skilled developers.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

eagerWorks preferred stack is Ruby on Rails, and in addition to that our application front end relies heavily on JavaScript. Over time eagerWorks was also able to help us with the development of our iOS app and other parts of our backend infrastructure, managing data storage such as S3, postgres, and implementing queueing jobs with workers, leveraging lambdas, and integrating with other platforms such as Shopify.

How many people from the eagerworks team worked with you, and what were their positions?

We work closely with one of the founders who is a technology architect and our current team of four other developers of varying skills levels. We also brought on our own developers and architects but eagerWorks is much more than staff augmentation -- they bring a point of view to the table and are capable of developing software directly with business users.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Investors were blown away by our demos enabling us to raise a significant seed round and pilot the full pipeline with a large enterprise partner. We are choosing to continue to working with eagerWorks as we build out new features and begin to scale for critical in-market events.

Describe their project management style, including communication tools and timeliness.

They are flexible on the process and we started with an agile scrum process and moved to kanban as that better suits our current needs. They are excellent communicators and leverage ticketing systems as well as tools like Slack and video conferencing.

What did you find most impressive or unique about this company?

They are great people to be working with, a partner not just a vendor, but they are also skilled and bring a point of view to the table, sometimes challenging business decisions as well which can be valuable, especially in a startup.

Are there any areas for improvement or something they could have done differently?

They have a strong Ruby on Rails focus and it would be great to see other focus areas too. At their size, the need to focus is understandable though. Despite the focus area, they have shown a willingness to adapt and work on other areas of our stack.

Introduce your business and what you do there.

I’m the product manager for City Innovate, which is a company that automates government procurement workflows. We’re in a pretty specialized and technical field as there are a lot of regulations and details around how governments can purchase things.

We have two products; one helps automate the building of procurement documents, which can often span 400 pages, and the other receives, evaluates, and selects vendors.

What challenge were you trying to address with eagerworks?

Both of products our products were not moving fast enough for the demands and needs of our customers. These are MVPs that are out in the market and people were struggling to figure out how to use the software. The product wasn't totally there yet at all even on the evaluation and intake front. We hired eagerworks to take on the sizable amount of brand new work that needed to be done and to completely flesh out and revamp our products.

What was the scope of their involvement?

I wasn't involved for the first month, but I believe Santiago (Co-Founder) came on and really drove the work around our original product. He learned about the product and helped add some speed and velocity to the fixes that needed to be done.

When I came in, we started working on the other side of the product, which is called the pipeline manager. We had some baseline proof of concept built around a couple of different models that Santiago helped integrate into one product. 

We then started bringing in a couple of other developers who built custom software for one of our clients. Through a series of design workshops, eagerworks helped us figure out how to actually build around the different requests of that client. They helped us work out a way to develop the product so that we wouldn’t have to customize it every time for different clients. 

The team helped us with a mass of different technical headaches in terms of pulling together a bunch of different modules that lived in separate environments and figuring out the best way to structure them. 

What is the team composition?

We started working with Santiago and then he brought on Ignacio D. (Full Stack Developer) and Ignacio G. (Technical Leader). Recently, we’ve just added another developer. Santiago has kind of stepped back to give advice, supervise the three full-time developers, and manage the project. Whenever the team hits technical constraints, he’s there to step in and help them out.

How did you come to work with eagerworks?

I wasn’t involved in the selection process, but I know that my boss went through a series of trials with different agencies. Our CTO was hesitant to bring in a contracted development firm because it was the first time that we would do such a thing, so they went through a lot of due diligence to get our CTO comfortable with hiring eargerworks. 

How much have you invested with them?

Up to now, I think it has been about $50,000.

What is the status of this engagement?

We started in the first week of February 2021 and the partnership is ongoing. Our intention is to continue to work with them.

What evidence can you share that demonstrates the impact of the engagement?

One of the reasons they were so incredible is that they were really acting as our partners and gave us technical advice on the best direction to take. The team showed us how to optimize our product and it was just such a huge help to have them along not just as plug-and-play developers. 

We’re a couple of weeks away from launching the product that was custom built for clients — but that we intend to sell to other governments — and we wouldn’t have been able to do it without help from their team. They’ve been really great in terms of coming to the table and proactively giving our product a long-term value. 

They don’t just wait for instructions as developers but really engage with us as partners, making sure that we’re not only hitting every success on the individual stories but also executing the whole vision for the product as well. It is just been really invaluable To have that kind of sounding board and have someone who could validate my designs and give me feedback even if it isn’t part of their job description. 

How did eagerworks perform from a project management standpoint?

They really have the skills to come in and actually help me with the product. One of the junior developers took a while to learn the product and wasn't performing at the level that we wanted at first. This is understandable because it's a complex product, but I was able to communicate this difficulty to Santiago who immediately wiped the cost for the few extra weeks. They’ve offered to hold off the rate until the developer starts getting on the level of productivity we wanted. 

There is been a couple of times that we've had really intense deadlines, but they've always been flexible about putting in more or less time. It feels like we have someone who can work fully on our feet. I always feel really supported.

What did you find most impressive about them?

I’m really impressed with Santiago’s technical capability and fluidity. We are in a really specialized space, and even good developers might find it difficult to understand the use cases and the needs around what we do. However, the team has been able to understand not just the technical problems but also the user needs and the context around them. 

They go above and beyond in terms of thought partnership and really demonstrate their investment in the product or what they’re assigned to do. It has been really valuable to work with eagerworks.

Are there any areas they could improve?

The only downside is that there isn't more of them to help us. I’ve raised this point with their CEO, but they haven't been able to hire more people. There are a lot of frustrating and difficult areas in my job that I wish I could have their help on. Other than that, I don’t really have any critical or constructive feedback to give.

Do you have any advice for potential customers?

Fully invest in eagerworks. Even if you only need a one-off contract with them, they’ll be sure to knock it out of the park. They're extremely technically talented and deliver a lot of value when it comes to long-term partnerships. Put in the time up front to make sure they're onboarded to your product.

Please describe your company and your position there.

Planit is an online platform to help companies organize their events. We offer our clients a friendly interface to search and buy all the services they need to make their events a success. Together with my business partners, we started this journey in mid-2019 and we are really happy with the results so far.

For what projects/services did your company hire eagerWorks?

We had an idea but we needed a software development partner to help us implement the first version of our product. We hired eagerWorks to build our entire platform from scratch but they did more than that. eagerWorks helped us define the perfect MVP and they guided us on our first steps as entrepreneurs.

What were your goals for this project?

My co-founder and I had this idea in our heads for a while and we wanted to make it a reality. Our goal was to create a B2B online platform to help companies organize their events. We wanted to build a sustainable business around this idea.

How did you select this vendor?

In mid-2019 we coordinated a meeting with Eagerworks to evaluate the possibility of working together in the development of a web platform for our startup. Back then we had several options on the table, from different software companies that were recommended to us.

As soon as we finished the first meeting with Santiago Bertinat, co-founder of Eagerworks, we talked among PlanIT's partners and there was a unanimous opinion that they were the right ones.

Describe the project in detail.

They implemented a web platform that helps companies organize their events. We offer our clients a huge set of services that they can purchase for their events or any other initiative that the company might have.

Our clients don't need to reach out to every provider independently anymore, they can buy everything they need on our platform. Planit also handles complex pricing structures to accommodate all the different types of services and providers that we have. We handle payments and we give our clients a single invoice for all the services they bought.

What was the team composition?

The team consisted of EagerWork's co-founder Santiago B. as the project manager, a UX designer, and two Ruby on Rails developers.

Can you share any outcomes from the project that demonstrate progress or success?

We started with only an idea and today we have a running business. We are a tech startup and our web platform is the foundation of our business. eagerWorks not only implemented the foundation of our business, but they also helped us execute our business idea.

How effective was the workflow between your team and theirs?

At the beginning, we did a product discovery phase that helped us understand the perfect set of requirements that we needed to give value to our clients. They invested the right amount of time in defining the wireframes and the list of user stories needed for the first version of our product.

The expectations were perfectly clear from the start. During the development phase, we had weekly meetings to check the progress but the communication between the team was constant. The deliveries were always on time.

What did you find most impressive about this company?

From the first moment, we felt that they were more than the developers of our platform, they were part of the project, supporting us at all times and constantly generating new ideas to improve.

I have to admit that we have really demanding personalities in the sense that we were thinking about our project all the time, consulting them, and asking them for new additions to the web. Eagerworks supported us at all times, always available with very positive energy and great knowledge on how to carry out a business idea, which really generated a lot of value for us. Of course, from a technical point of view, they were always able to solve any request.

Are there any areas for improvement?

None. So far they have been an excellent partner for our business.

Please describe your company and your position there.

At Formisur S.A. we focus in providing top level logistics and warehousing services to our clients. One of our most important business areas is last mile logistics, delivering over 50.000 orders a month. As the IT consultant, Im always looking for ways to adopt new technology to help improve our process efficiency, reducing time and costs.

For what projects/services did your company hire eagerWorks?

One of our most time and human resources consuming task was the preparation of the delivery routes for each campaign. Due to the large amount of orders to be processed, current routers were not able to handle the workload, incurring in long running processes, high computing costs and poor results.

We hire eagerWorks to help us design an implement a different approach, using a more efficient algorithm that would be capable of processing a large amount of orders properly, in an efficient manner.

What were your goals for this project?

Our goal was to create a fully operative webapp, that would allow the user to upload orders information, process it, and display the results in a user friendly way. Time was of the essence, so it had to be done using a coding languages that would allow fast development times for which we chose to go with Ruby on Rails.

Finally, the resulting product had to be integrated into the existing ecosystem in a "plug n' play" way, so communication with existing services had to be properly addressed.

How did you select this vendor?

They were recommended by a former college partner and coleague.

We had previous experience working together in smaller projects, mostly developing new features to existing products.

When the time to start developing the solution to this problem, they (as the name states) were eager to help, providing valuable input at an early stage. So, when the time came to select a vendor it was clear to us that they were the best option.

Describe the project and the services they provided in detail.

This project started with a rough idea, more of a desire actually. The idea was discussed and analyzed, until it came to a point i became a fully software project. At this stage, eagerWorks input was key for this to be possible.

What was the team composition?

The team consisted of Formisur SA IT manager acting as product owner, EagerWork's co-founder and CEO Santiago B. as project manager and three developers, also from Eagerworks.

Can you share any information that demonstrates the impact that this project has had on your business?

It took only one campaign to see the results of the developed product.

Pocesses time droped by 80%, incurring in only a third of the previously required man power. It also produced better results, as the feedback from end users was pretty much inmediate, letting us know of how much better was the experience during the campaign.

How was project management arranged and how effective was it?

Being this a project involving few people, we decide to go for a simple approach, kanban based, with a weekly meeting to review progress made and revisit the task needed to be done.

In this case, I think it was the best approach, as it required little management time, leaving more hours to developers to focus on the tasks needed to be done.

The goals, was to each week pick a set of task that would add inmediate value to the user.

What did you find most impressive about this company?

What I found most impressive was their commitment to the project, how deeply involved they were with problem and the interest shown in getting to know the most about the context in which the product would operate.

This made it really easy to manage the process, as it required little to no time explaining on what each task consisted and why it was needed, so most of the meetings time was freed to joinly decide what where the most valuable ones to addressed.

Are there any areas for improvement?

Probably, but at the moment I can't think of anything.

Please describe your company and your position there.

I am co founder and CFO.

For what projects/services did your company hire eagerWorks?

We needed to develope an app from scratch after validating MVP.

What were your goals for this project?

We needed a simple UX with a neat and friendly design that could represent our brand values.

How did you select this vendor?

After a lot of networking, we came across Santiago, one of EagerWorks co-founders. He was a good listener and made the right questions. And by right questions a mean questions we hadn´t thought of yet but were definitly esencial to answer before any further steps.

Describe the project and the services they provided in detail.

The app provides restaurants the opportunity to upload last minute deals in order to fill empty tables. Users have a map of all the restaurants of the city, and can see clearly which ones have active deals. Also, they can follow a brand and get instant notifications whenever there are new discounts.

What was the team composition?

There was a full time resource, and support from Santiago itself.

Can you share any information that demonstrates the impact that this project has had on your business?

Very happy they understood right away the simplicity of the UX we had in mind, which in fact, has a direct impact on the freshness of the brand we are building. They exceeded our development expectations by understanding the values of our brand.

How was project management arranged and how effective was it?

I had one call per week with Santiago, and kept me updated with all the work done. We also used trello.

What did you find most impressive about this company?

That they knew what to ask and when to ask, because we didn´t know how to answer, making us think harder and better, having a better outcome/product/brand. But what I liked most, they thought together with us!

Are there any areas for improvement?

Don´t think so.

Introduce your business and what you do there.

I’m the founder and president of HeartOut Corporation, a music recording app startup.

What challenge were you trying to address with eagerWorks?

We needed someone to develop our iOS and Android app.

What was the scope of their involvement?

They developed our native iOS and Android app. It’s a platform for musicians to record. They also developed an admin and organizer panel. There’s two sides to our business which are the users and the organizers. They continue to improve and maintain everything.

What is the team composition?

We work with three people from their team.

How did you come to work with eagerWorks?

I met with 2–3 companies and they all were okay. I was pretty new at this. I decided on one and they lost my trust because their pricing jumped a crazy amount after I signed the contract. I then went to eagerWorks and they were excellent from the beginning all the way to the end. They were a little smaller of a company than what I had to look for before. Their pricing was a third of what others had quoted. Their service, amount of involvement in the project, the back and forth calls, and the interest that they had made me decide they were the best. They came highly recommended as well.

How much have you invested with them?

We’ve spent $25,000–$50,000.

What is the status of this engagement?

We started working together in 2018 and our work is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

I’m confident in the product they developed. I’m very happy with the collaboration. They understood what I needed from the beginning. It was a pretty complex product. Most importantly, they were 100% trustworthy and honest. I’m very happy with the product and their service.

How did eagerWorks perform from a project management standpoint?

Communication is excellent. We’re in constant contact with them. There’s never been a time where it’s taken longer than an hour. They usually reply right away. The team is very responsive and responsible. Timing has been very good. We didn’t feel the need for any project management tools because I’m in constant contact with them through email, WhatsApp and phone calls. I have no complaints with the way things were put together.

What did you find most impressive about them?

They’re very good developers. They’re very honest and communicative. The team understands the questions we ask. You don’t have to ask them twice to get things done. They’re very clear on what amount of time something might take. Some things are quick fixes and some things might be a little more time-consuming. My experience has been excellent.

Are there any areas they could improve?

No, there’s nothing I’d have them improve.

Please describe your company and your position there.

We specialize in advanced engineering and R&D, as well as offering full stack services for end-to-end SW product development. I am the Senior Project Manager, overseeing active projects and day to day operations.

For what projects/services did your company hire eagerWorks?

Eagerworks was hired to develop the Chrome Plugin and integration of this plugin with a VR application we were developing for our client.

What were your goals for this project?

The goals of this project were to have a streamlined plugin with its own set of distinct features, and to also be able to feed this data into a VR environment to build an additional set of features and interactions with this data.

How did you select this vendor?

We have worked with Eagerworks across multiple projects for the last 3 years. They are a trusted development partner and our go-to for web development assistance.

Describe the project and the services they provided in detail.

Eagerworks was responsible for implementing the UI and UX of the Chrome plugin, with distinct datasets split across tabs within the plugin. They integrated with the GSuite API, and created endpoints for our VR application to be able to consume this data.

What was the team composition?

Eagerworks provided us two web developers to support this project, all other services were managed internally (Design, Project Management, QA, etc.).

Can you share any information that demonstrates the impact that this project has had on your business?

The success of this project was critical to building a larger relationship with a key client, and Eagerworks was able to deliver a solid experience that our client is very satisfied with.

How was project management arranged and how effective was it?

Project Management was managed internally in our studio, Eagerworks folded into our processes and operated as if they were direct members of our team. Leveraging our tools, processes, etc. It was a very smooth integration of the resources into our team.

What did you find most impressive about this company?

The most impressive aspect of Eagerworks is their solution-driven mindsets. Problems, confusion, concerns, etc will always arise in a project, but having strong and competent team members like Eagerworks makes it easy to pivot and mitigate risks. They maintained a positive attitude and were invaluable partners for finding creating solutions.

Are there any areas for improvement?

The main suggestion I'd give for improvement is to increase the bar of documentation provided during and at the close of services, this is an incredibly valuable deliverable for scalability and maintenance of project deliverables.

Please describe your company and your position there.

I own Papertelevision LLC, a small design and development company located in Cincinnati, Ohio. I also serve as lead designer and lead project manager on all projects that come through our doors. We typically outsource to various teams of developers, in addition to our in-house development team.

For what projects/services did your company hire eagerworks, and what were your goals?

One of Papertelevision's clients, GreenlightGO, was in a pinch and needed a new developer, fast. I was referred to Eagerworks by a colleague, and they quickly accommodated us with a call, and eventually a full solution to the challenges we were facing.

How did you select this vendor and what were the deciding factors?

I was referred to Eagerworks by a colleague who had heard good things about their team.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Though this was a relatively small project, Eagerworks went out of their way to accommodate our needs in a very short-notice timeframe. Our client's website needed some urgent tweaks and fixes, and we had recently lost our previous developer due to a company overhaul on their part.

Eagerworks solved all of our issues quickly and with incredibly professional methods and communication. All tasks were solved, and we new that we'd found our new team of developers.

How many people from the vendor's team worked with you, and what were their positions?

We worked with Eagerworks' owner and one of their lead developers, both of which were incredibly knowledgable and friendly.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

As a business owner in the same field, I know it can be tough (read: annoying) to accommodate new clients who need work done ASAP.

By talking to Eagerworks and explaining our scenario, and with the knowledge that this would mean an ongoing working relationship in the future, they took the plunge and accommodated our needs. The work they performed was done quickly, and with incredible communication at every step.

We're definitely looking forward to future (larger) projects with them in the future.

Describe their project management style, including communication tools and timeliness.

All communication was on point regardless of the method. Responses were quick as well, a key factor since we were in a crunch.

What did you find most impressive or unique about this company?

They were very friendly, professional, and ready to absorb themselves in the vision of the product.

Are there any areas for improvement or something they could have done differently?

No areas of improvement are needed from my experience thus far!

Please describe your company and your position there.

The Appraisal Lane is a real-time used-car community that leverages mobile technology to transform the auto industry. Our apps connect dealers and consumers with a live team of expert appraisers to create transparency and efficiency in the trade-in process.

We balance knowledge and experience with live market data to create accurate used car valuations. Each of our appraisals is backed by a guaranteed offer to buy. A live trade appraisal takes less than 15 minutes, but our offer stands for 7 days. Currently, I’m the VP of Engineering.

For what projects/services did your company hire eagerWorks, and what were your goals?

We hired eagerWorks to create a distributed and scalable scraping platform that monitors the car market in the US. An ETL process then runs on top of this that provides us with real-time analytics of the market.

How did you select eagerWorks and what were the deciding factors?

We wanted a firm with proven experience in the problems we were trying to solve, and we were recommended to work with them.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The project started from scratch, the problem to solve was: We needed to scrape more than 50 thousand dealer websites in the US to obtain their inventory daily and store in a way in which any customer could run business analytics on a certain US region for a certain kind of car to figure out specific properties about that market.

How many people from the vendor's team worked with you, and what were their positions?

The team is composed of 4 members that right now develop new features and provide us with support to the existing platform. They worked as backend developers, infrastructure architects, and data engineers.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We currently have billions of vehicle data points generated by the scraping process, and we can query them to gain insight into the market data.

Describe their project management style, including communication tools and timelines.

The workflow was really effective, and their team quickly integrated with our way of working, best practices, developers, etc.

What did you find most impressive or unique about this company?

They are easy to work with; it's clear they have a great organizational culture, being professional, result-oriented, and fun to work with, all at the same time.

Are there any areas for improvement or something they could have done differently?

We are extremely happy with our interactions with them and the results. I wouldn't change anything.