DxGreat

Introduce your business and what you do there.

I’m the co-founder and managing partner of ACMAgile. We’re a consulting and training company founded 14–15 years ago that helps clients be more agile. We’re based in Turkey, but we provide services around Europe and the neighboring regions.

What challenge were you trying to address with DxGreat?

We’ve worked with them on several projects, including two big ones. The most recent one was for our company’s 10-year anniversary. We decided to revamp the company’s entire identity — it was more than just redesigning the logo and website.

What was the scope of their involvement?

Our first major project with DxGreat was five years ago, and it entailed organizing a physical conference with 1,000 guests. They organized all of the logistics of that conference, and it was very successful.

Three years ago, we had a big rebranding project. DxGreat changed the marketing concept that we aimed at our customers. They also came up with a new logo, website, company communication style, and everything else in between. First, they started with customer research, identifying how customers saw us and how they wanted to see us. We then used those results to create a clearer message. We came up with a simple yet powerful value proposition, followed by a company persona. DxGreat created a character called ‘ACM,’ which our internal team reshaped. Finally, DxGreat came up with the color, logo, language, and style ideas.

What is the team composition?

There were 4–5 people from DxGreat involved with the rebranding project. Three main people led the conference project, but it involved more than 10 people overall, since it was a heavy physical operation.

For smaller projects, we are always in contact with one manager, and they have designers and SEO specialists working in the background.

How did you come to work with DxGreat?

I knew their founder personally and gave them a small project at first. They were successful, so we increased the collaboration. They understood us and were there to give us support. With other companies we’d worked with, there was always a discussion about needing to pay more for any modifications. I don’t find that to be a customer-centric or adaptive effort. When we start a project, we don’t know what direction it will go in, and we’ll make many decisions together with the team.

We created a good understanding with DxGreat on both sides about changing requirements, being adaptive, and running quick experiments to evolve the solution. We align well from that perspective, so we continue to work with them.

How much have you invested with them?

The rebranding project was close to $50,000.

What is the status of this engagement?

The first project was in April 2011, and the relationship is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

Three years later, we’re still seeing a positive impact from the rebranding project. Website traffic doubled 1–2 months after we introduced the new home page, and it continues on that trend.

More than 90% of the customers that we’ve talked to have said that the new branding represents us much better.

How did DxGreat perform from a project management standpoint?

For the branding project, we worked in an agile scheme with 1–2 week iterations. We experimented with designs and evolved them. We used email and other communication channels, and they were reachable all the time.

What did you find most impressive about them?

It’s their creativity and innovation. DxGreat didn’t see this project as creating a shiny design to make the customer happy; rather, they really tried to understand us and come up with ideas that disrupted our way of thinking. They acted like the business owner.

Also, it was hard to find a company with an agile work approach that was similar to ours. Since we’re an agile consulting company, this is in our DNA. DxGreat was very familiar with agile work and aligned quite well with us. They learn as a company, and they never repeat themselves.

Are there any areas they could improve?

I wish they were closer to us, but I have no real complaints.

Do you have any advice for future clients of theirs?

I would advise you to trust them and treat them as part of the team. Sometimes, people will just write a few pages about what they want, and they’ll rely on the creative team to do their work, but it doesn’t happen like that with DxGreat. Be completely transparent and open with them. Make them understand what you have and what you want to experience so that they can come up with great ideas. That way, DxGreat will give you astonishing results.

Please describe your company and your position there.

CEO of multinational logistics company

For what projects/services did your company hire DxGreat, and what were your goals?

We hired them to build the platform from scratch.The goal was to have a working platform after a few months and schedule an update /refinement the second year.

How did you select this vendor and what were the deciding factors?

We found the vendor from reference and they had an attractive and efficient solution to our problem.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The scope of the work including webpage design with few iterations, web development and connecting to our server, and launching the website. The website was built on HTML and then WordPress.

How many people from the vendor's team worked with you, and what were their positions?

There are at least 5-6 team members working on the project and I have interacted mainly with the project manager, the developers and designers.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We really liked the design of the website, it looks very sleek and professional.

Describe their project management style, including communication tools and timeliness.

We used slack to communicate, which took us a while to figure out.However,the team was very helpful and responsive in every step of the project. They were also able to cope with our time zone differences and helping us solving issues that we weren't sure of.

What did you find most impressive or unique about this company?

We were very impressed with the level of efficiency and competency of DxGreat. The project manager was really good with communicating and conveying what they needed from us. Every request or requirement we had, the team was able to deliver or figure out an alternative that we agreed upon.

Are there any areas for improvement or something they could have done differently?

They were some minor mistakes during the development but the team fixed them.

Please describe your company and your position there.

I am the director of my IT and Business consultancy services company.

For what projects/services did your company hire DxGreat?

We want to redesign our IOS and Android app with new user interface and add new payment methods. All user subscription, login, payment options and checkout page redesign.

How did you select this vendor?

Regarding their previous experiences and UI/UX know-how are key factor to choose DxGreat. Their manager and design team help us to find the right options, and make us very comfortable during all processes.

Describe the project in detail and walk through the stages of the project.

DxGreat listen to our needs, prepare their opinions and solutions very clearly. After the kick-off meeting, we know which way we will follow and how the changes' outcome will affect our business positively. During the all development and design process, we have a right to add new topics, request and revise. They delivered what was promised without needing any revisions.

How many resources from the vendor's team worked with you, and what were their positions?

We are working with 1 UI/UX designer, 1 PM and our account manager.

Can you share any outcomes from the project that demonstrate progress or success?

We increase our awareness and subscriber count very fastly. First outputs of the apps are so fascinating.

How effective was the workflow between your team and theirs?

Some main registration issues are solved with the new design. Less support tickets are opened when we compare the previous version. We added new languages and our design seem wonderful with Polish, Dutch, Spanish, English and French versions.

What did you find most impressive or unique about this company?

Communication, professionalism, well prepared documentations and sincerity.

Are there any areas for improvement or something they could have done differently?

Sorry, but I can not tell any negative or improvement areas. DxGreat is very well and very good to know what they are doing.

Please describe your company and your position there.

I am CEO at Omma which is realtime and personalised video platform.

For what projects/services did your company hire DxGreat, and what were your goals?

5 year ago, we kicked off with a different product called OmmaSign (CMS for commercial digital displays) and needed to create a spin off story for the new product. We wanted to rebrand our service based on it.

How did you select this vendor?

We were looking for an agency which is specialised on branding and UX/UI design and also has UK experience.

Describe the scope of their work in detail, including any steps and the final deliverables.

For the first phase our scope is rebuilding our startup’s branding and value proposition and the following phase is designing better user experience and user interface for our website and dashboard.

How many people from the vendor's team worked with you, and what were their positions?

4 people for DxG were all hand-zone during the project and they were very organised each other. Project manager, Brand Designer, UX designer and also CEO of the company was fully involved in the project.

Can you share any outcomes from the project that demonstrate progress or success?

Project’s phase one still ongoing that’s why it’s early to express progress data but for the strategy and branding it’s well positioned and we are comfortable with the outcome

Describe their project management style, including communication tools and timeliness.

They work with agile methodologies and also involve customers into their processes naturally. Regular meetings and outcomes kept the project on track and also give us time to solve unexpected issues. The most surprising thing about DxG is the tools that they are using for communication and outputs. Those tools were almost the same with ours like slack, Miro, Google Workspace so we didn't have any communication and information related problem.

What did you find most impressive or unique about this company?

They can make the cognitive walkthrough easily and make you feel comfortable about decisions you are taking along the way. It is so hard to find such a business minded and creative team for such hard projects.

Are there any areas for improvement or something they could have done differently?

Everything about DxGreat is really great and I would be very happy if they keep it going

Please describe your company and your position there.

multinational food-products corporation based in Paris. I was managing digital products at Danone

For what projects/services did your company hire DxGreat, and what were your goals?

We hired DxGreat for delivering mobile app for our company with designing UX/UI, developing mobile application and agile project management

How did you select this vendor and what were the deciding factors?

This vendor has already worked with Danone in several countries and came with a reference. After reference check their approach is quite unique than competitors.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The scope of work was delivering office resource management applications for Danone offices. It was managing limited resources of the office park space, desk, etc. Key deliverables were Requirement analysis, Strategy, UX/UI, agile project management, mobile app development and testing.

How many resources from the vendor's team worked with you, and what were their positions?

8 People worked on the project 1- Project manager 2- Business Analyst 3- UX Consultant 4- UI Designer 5- Mobile Developer 6- Frontend Developer 7- Backend Developer 8- Tester

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project increased the resource utilization efficiency by 80%. Admin work decreased by a whopping 100% and employee satisfaction has seen a rise of 30%.

Describe their project management style, including communication tools and timeliness.

The team worked with agile methodology with sprints.. Tools were use Jira, slack etc.

What did you find most impressive or unique about this company?

They acted as an external team of our company. They bring different points of view for the project and reflected these into brilliant UX and beautiful UI, and flawless app experience.

Are there any areas for improvement or something they could have done differently?

Nothing comes to my mind

Please describe your company and your position there.

As a CIO of a POS payment company our product allows biometric payments based on fingerprint.

For what projects/services did your company hire DxGreat?

We required services in the area of UX/UI to fulfill our marketing strategy. Our goal was to cope with many UX and UI challenges with our innovative product. Because we are constantly on a path of growth and maturation, our needs sometimes change dynamically, and a partner like DxG is great at keeping up with those changes. Our goal was to cope with many UX and UI challenges with our innovative product.

How did you select this vendor?

One of our consultant’s worked with them before.

Describe the project in detail and walk through the stages of the project.

Applying design changes to the app, onboarding mechanism and engagement, design buyers journey’s UX/UI, developing prototypes and working development team to deliver exact proposed product.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with UX and UI designer and also they attended our daily standups

Can you share any outcomes from the project that demonstrate progress or success?

We were looking for the right partner for a long time. They helped us to achieve our goals: design a new version of the look and feel and later create the UI of the new products.

How effective was the workflow between your team and theirs?

Clear communication, delivery on time, seamless remote operation.

What did you find most impressive or unique about this company?

The designs they delivered have made us look and feel more like a fintech company.

Are there any areas for improvement or something they could have done differently?

There is nothing.

Please describe your company and your position there.

I am a digital project manager at a consultancy company. Our company is leading a worldwide strategy consulting practice supporting major financial institutions with our comprehensive digital expertise. We help our clients to fully leverage new market opportunities, unleash their potential and build fundamental digital capabilities.

For what projects/services did your company hire DxGreat?

Developing online survey system for Telecom brand in Dubai. Deliver survey solution for our customer.

How did you select this vendor?

Dxgreat was our partner in different country that's why we worked with them.

Describe the scope of their work in detail.

Survey tool for b2b partners of our customer. The sales partners can asses surveys to their customers and all of these data will be stored in general database then we can analyse results.

What was the team composition?

There were roughly 10 people working on the project on and off. Business analyst, UX/UI designer and developers were main sources

Can you share any outcomes from the project that demonstrate progress or success?

They delivered projects on time and on budget; this was their KPI and they fulfilled it.

How effective was the workflow between your team and theirs?

Pretty streamlined. Thanks to agile workflow everything was transparent

What did you find most impressive about this company?

They analyze and understand most complex processes, and then turns them into much simpler and basic jobs.

Is there any area for improvement or anything that could have been done differently?

I don’t recall any.

Please describe your company and your position there.

I am the director of my IT services company.

For what projects/services did your company hire DxGreat, and what were your goals?

We needed UI/UX development with a proven methodology and based on the market facts.

How did you select this vendor and what were the deciding factors?

We met at a meet up for start-up companies. Mehmet Onur's logical thinking, experience in similar areas and his company's talent pool made me to decide working with his company.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Key milestones were:

• SOW
• UX market research
• Wireframes of the app

How many resources from the vendor's team worked with you, and what were their positions?

Mehmet Onur was acting as account and project manager. UX specialist and a digital designer workes for our project.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The deliverables were high quality. They aligned with the agreed scope and timeline. The communication and project plan was clear and transparent.

Describe their project management style, including communication tools and timeliness.

After defining the scope of work and key deliverables, the project plan was shared. We had status update deck prior to our weekly calls.

What did you find most impressive or unique about this company?

Their approach was very professional. They were flexible and as well as structured. They had open and transparent lines of communication.

Are there any areas for improvement or something they could have done differently?

I was very impressed with their service. Nothing to suggest further.

Please describe your company and your position there.

Hyundai is a global car maker brand and I manage digital projects and IT in Hyundai Assan.

For what projects/services did your company hire DxGreat, and what were your goals?

For Developing car dealer sales e-commerce system. The project called H-promise, Deliver sales platform for the dealers around the Turkey and increase sales.

How did you select this vendor and what were the deciding factors?

Reference from colleague

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

Deliver e-commerce and dealer sales platform software with UI/UX. The work includes, project management, backend development, middleware development for syncing Hyundai systems, frontend development and UI/UX design.

How many resources from the vendor's team worked with you, and what were their positions?

I had one main point of contact. And then the DxGreat team had daily standups with the rest of my team which includes the developers, UI/UX desginer, project manager and my IT manager. Sometimes others if needed.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

H-Promise listed more than 10,000 cars from their 200+ dealers nationwide.Dealers’ sales increased by 10%. Customers were reassured to find the best value for their money thereby increasing trust and enhancing the brand perception nationwide. Streamlined purchase process decreased a substantial amount of loss in sales. 80% decrease in commission costs paid to various marketplaces.

How effective was the workflow between your team and theirs?

Communication is one of the strongest I have ever seen in our partner network. The process is pretty organized and they communicate very well.

What did you find most impressive or unique about this company?

Experience and their approach was the key for the success of our project. They can easily expand their team or can take quick actions.

Are there any areas for improvement or something they could have done differently?

We're happy with their overall performance and partnership.

Please describe your company and your position there.

I manage digital projects for back-up services

For what projects/services did your company hire DxGreat, and what were your goals?

We hired DxGreat for delivering a digital service for our new back-up system. The project started from scratch from Strategy, Branding, UX/UI and web development

How did you select this vendor and what were the deciding factors?

Other vendors deliver small bits of the project but DxGreat delivered as a turnkey solution.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

The scope was create service for our customers urgent service needs and communicate them through web, chat and call centers with service design scope.

How many resources from the vendor's team worked with you, and what were their positions?

7 People on and off worked on project, Project manager to Developer it was full scale team.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project increased the resource utilization efficiency by 80%. Admin work decreased by a whopping 100% and employee satisfaction has seen a rise of 30%.

How effective was the workflow between your team and theirs?

Project managed with agile methadology and the team used slack, jira and hotjar. The scrum master defined the sprints with the team and they delivered successfully.

What did you find most impressive or unique about this company?

I appreciate their creativity and excellent problem-solving approach, which really helped project to proceed. They are also very fun to work with.

Are there any areas for improvement or something they could have done differently?

Nothing to mention