Professional Service in Towson, Maryland

Strategic approach. Powerful follow-through. Brand communications that win. That’s how we roll.

We have over 25 years of experience. We are a creative design agency based in Baltimore, MD.

We offer a wide range of creative services for a wide range of budgets. No matter the size of the project, we get our hands dirty and do what it takes to get it done. Whether you need business cards or a mobile app or anything in between, we won’t oversell or promise something we can’t deliver.

 
$5,000+
 
$50 - $99 / hr
 
2 - 9
 Founded
2013
Show all +
Towson, MD
headquarters
  • 320 E. Towsontown Blvd.
    Towson, MD 21286
    United States

Reviews

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Web Dev for Wireless Technologies Company

"Duckpin Design accomplished everything that was requested of them and more."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jan. - Nov. 2018
Project summary: 

Duckpin Design performed WordPress development to updated various websites. Services included integrating Fulfillment by Amazon and a WooCommerce checkout process.

The Reviewer
 
501-1,000 Employees
 
Hunt Valley, Maryland
Jim Kozlowski
Former UX Researcher, Tessco
 
Verified
The Review
Feedback summary: 

The updated site had a lower bounce rate, more page views, and a higher session duration. Duckpin Design’s high level of technical expertise supported the successful partnership. They were a personable, accessible team. 

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

During my time at Tessco, I was the lead User Experience Researcher. It was my responsibility to discover and deliver the types of experiences both our consumer and commercial customers wanted.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Duckpin Design?

We mainly partnered with Duckpin for WordPress development help. The developers we had in house were both too busy and not familiar with WordPress. 

What were your goals for this project?

The goals for the project were to fully implement a checkout process on our leading e-commerce site using WooCommerce. We also wanted to update a handful of other marketing sites. 

SOLUTION

How did you select this vendor?

We talked with other vendors in a similar price range and skillset. Any vendor that said they could do "any job for any price" we shied away from. From there, we left it up to technical ability. It wasn't a hard decision to choose Duckpin. We very much appreciated their authenticity and honesty about what it would take to launch the product in the time we had.

Describe the project and the services they provided in detail.

They performed WordPress development to update our sites. Andrew (Managing Partner & Co-Founder, Duckpin Design) helped transfer the site to the vendor we were migrating to. He was also helpful in integrating Amazon fulfillment pieces for our business partners.

What was the team composition?

The team consisted of myself and one other UX Designer were liaisons with the business, who had touchpoint meetings with Andrew from Duckpin.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

It was fantastic. Our new Ventev site had a 12% lower bounce rate and a higher session duration by one minute. There were more page views, more returning visitors, and a higher percentage of mobile users (56% were mobile). This was all before any significant marketing campaign investment was made to promote the new site. These numbers were calculated when there were over 250,000 sessions and over 170,000 unique users.

How was project management arranged and how effective was it?

As a liaison, I acted a bit as the project manager. We had such a good repertoire with Andrew that everything went super smoothly.

What did you find most impressive about this company?

It was easy to communicate with Andrew and he was very responsive. He was also knowledgable about WordPress development. I highly recommend Duckpin Design.

Are there any areas for improvement?

The main areas of improvement would mostly fall on the Tessco side. Duckpin accomplished everything and more of what was requested of them.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer