Challenge
FWU needed a portal that gave customers up-to-date information and the option to manage their accounts online. It was crucial to design a user-friendly and seamless experience that simplified administrative and maintenance processes.

Outcome
A new customer portal that offers customers control and a complete overview of their finances through an intuitive and innovative experience.

Impact
The new portal increased customer retention and loyalty and led to fewer calls being made to the FWU support desk. Giving control to the customer and enabling them to manage their own financial products improved FWU’s customer satisfaction.

Find the full and original case study at DPDK