DPC Technology

BACKGROUND

Please describe your company and position.

I am the Office Manager of James J. McCall DDS, PA

Describe what your company does in a single sentence.

Comprehensive Dentistry

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DPC Technology to accomplish?

• office set up
• technology maintenance
• cyber security

SOLUTION

How did you find DPC Technology?

Referral

Why did you select DPC Technology over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from DPC Technology were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Dental PC has set our office up from the beginning with all computer needs including all software set up. They have replaced equipment over the years for us including ceiling tv's and advertisement Tv's in our operatories. They maintain all of our server equipment. The have also provided us with phone services. They stay on top of all software updates needed.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The main success outcome was that we were able to go completely digital with our patient records with ease.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

All equipment is always delivered promptly. They respond quickly with any issues that arise in our business to keep us moving without fail. They never leave a project undone. They make sure every scenario is covered before beginning a project.

What was your primary form of communication with DPC Technology?

Email or Messaging App

What did you find most impressive or unique about this company?

They treat us with great respect and make us feel like we are family not just another client. They employ the most knowledgeable team out there when it comes to our specific industry needs.

Are there any areas for improvement or something DPC Technology could have done differently?

none. Everything is always superb.

BACKGROUND

Please describe your company and position.

I am the Admin of Edwards and Cavendish

Describe what your company does in a single sentence.

General, cosmetic, simple orthodontics, implants, crowns.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DPC Technology to accomplish?

• DPC has been with our office for over 35 years for all of our technical needs and equipment maintinance
• convert an office into functioning dental operatory.
• provide IT assistance with all issues involving technical issues.
• on site installation of any an all-technical equipment

SOLUTION

How did you find DPC Technology?

over 25yrs served

Why did you select DPC Technology over others?

• Great culture fit
• Company values aligned
• over 25 yrs serviced

How many teammates from DPC Technology were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

All IT needs and assessments needed.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• accessibility and functionality with needs for the operatories

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Always on time and responded in a reasonable amount of time.

What was your primary form of communication with DPC Technology?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Everything about them is impressive. Professionalism, quality of work and excellent work ethic. Very knowledgeable

Are there any areas for improvement or something DPC Technology could have done differently?

nothing....

BACKGROUND

Please describe your company and position.

I am the Team Leader of Bartram Dental Center

Describe what your company does in a single sentence.

General Dental Practice

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DPC Technology to accomplish?

• Troubleshoot technology issues
• Install new equipment into a new facility
• Maintain backups and compliance standards

SOLUTION

How did you find DPC Technology?

Referral

Why did you select DPC Technology over others?

• Close to my geographic location
• Great culture fit
• Referred to me
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

dpc has maintained our existing technology, guided us in purchasing new technology, installed that new technology, and aided with compliance and protection standards throughout our 18 year partnership.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

All items are accounted for and within budget

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Items for new facility were delivered on time allowing us to open on time... even during Covid.

What was your primary form of communication with DPC Technology?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Uniquely familiar with dental products

Are there any areas for improvement or something DPC Technology could have done differently?

At times, communication between technicians is not always as thorough as it could be

BACKGROUND

Please describe your company and position.

I am the Office Manager of a dental company

Describe what your company does in a single sentence.

Dentistry

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DPC Technology to accomplish?

• Maintain Equipment
• Protect against Viruses and Threats
• Maintain Software and Updates

SOLUTION

How did you find DPC Technology?

Online Search

Why did you select DPC Technology over others?

High ratings

Describe the scope of work in detail. Please include a summary of key deliverables.

Unknown

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We are satisfied with the services

What was your primary form of communication with DPC Technology?

Email or Messaging App

What did you find most impressive or unique about this company?

They are responsive

Are there any areas for improvement or something DPC Technology could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Office Manager of Harrison Estate Law

Describe what your company does in a single sentence.

We are a law firm.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DPC Technology to accomplish?

• Assist with general IT issues.
• Help us with new employee set up.

SOLUTION

How did you find DPC Technology?

Online Search

Why did you select DPC Technology over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

They assist us with general IT services, backup and storage, and setting up new employees.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our computers systems run smoothly and any problems are fixed quickly.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, they generally complete projects in a reasonable amount of time and keep in contact when things take longer than they seem like they should.

What was your primary form of communication with DPC Technology?

Email or Messaging App

What did you find most impressive or unique about this company?

They're upbeat and super helpful.

Are there any areas for improvement or something DPC Technology could have done differently?

Their response time sometimes lacks, although this hasn't been a problem recently.

BACKGROUND

Please describe your company and position.

I am the Office Administrator of San Marco Dentistry

Describe what your company does in a single sentence.

General Dentistry

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire DPC Technology to accomplish?

• To handle all our IT concerns
• To handle problems quickly

SOLUTION

How did you find DPC Technology?

Referral

Why did you select DPC Technology over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from DPC Technology were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Continuous backup, security, all program updates, corrected all problems that came up, new installations

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Everyone was very professional and knew what they were doing. Did job in a timely manner without and problems or concerns. They totally know what they are doing and are great at it!!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything was delivered when they said it would be and they are always there when we need them.

What was your primary form of communication with DPC Technology?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Very professional, great at what they do. They are up on all the latest programs and regulations.

Are there any areas for improvement or something DPC Technology could have done differently?

No. They were Awesome