In terms of results, could you share any statistics, metrics, or user feedback that would demonstrate the effectiveness of the work they’ve delivered?
What we had before was very basic. You click, you go to a page, you get info, and that’s about it. On this one, we have markets, services, stories, people, and info that we need to be able to communicate. It’s visually fun and exploratory.
One of our goals with the website is how can we use the website as a marketing tool for our people. So we have this thing called Our Favorites on our website. It’s like a shopping cart, so if our PMs or our architects meet somebody at a meeting or event, they can go back to the website, click a few projects that were favorites, and click a couple of people from our team that they’d like to introduce to the person. They make a personal note to who they’re going to send it to like, “Here are the projects I was talking about, and here are the people that you can work with.” You send a personal link that gives them a unique bar on our website that shows them the projects plus the message. So, it became a marketing tool for our people.
The website now isn’t just something for our customers to come in and look at, it actually became a marketing tool for our people that we keep pushing.
When working with them, is there anything you’d consider unique or special about them that distinguishes them from other vendors you’ve used?
I personally have nothing but accolades. They bent over backwards. They do what they say they're going to. If things come up, they’re always honest and straightforward. You know what’s happening at all times. They are really good at getting stuff done. I just trust them, in a sense.
Is there any area that they could improve on or that you would do differently?
I don’t know. It felt like our guy was a little overloaded sometimes. I don’t know if he was just on our project or if he had multiple projects, but you always wonder if you’re asking too much and if he has too much on his plate. But, what we asked for and what we received was on time. They’re always helpful and always able to adjust and do what we need.