What evidence can you share that demonstrates the impact of the engagement?
What I love about them is they actually involve the company that they're working with. They give drafts in a timely manner. When they say they'll give you the first mock on Friday, they actually mean it, whereas other companies that I've experienced working with would wait until the last minute before saying they're not done with it yet. They're very thorough, they mean what they say, and they're true to their timelines. That's something that's very important for me and for the foundation, too.
When they deliver parts of the project to us, they are functioning, or they’re doing what they can to send us working prototypes. It's in the testing stage at this point. With the work that I've seen so far, I have no doubt that it's going to be successful.
How did Dogtown Media perform from a project management standpoint?
Overall, communication has been wonderful. Tyler had introduced me to whoever was designing, and they tell me exactly what they need. They communicate very clearly. We communicated by phone and email with Tyler and various people linked to different aspects of the project.
Since my background is non-profit and I know what’s needed, or what's important for women or college students to see, I provided Dogtown Media with additional resources that users would want to look into, for that section of the app. That's one thing that we collaborated on. I would also send them content, like quotes or a link to when Dr. Phil spoke on the topic of abuse and domestic violence relationships.
What did you find most impressive about them?
They were very consistent in their communication and checking in, whereas other bidders are interested in the project, but they don't really follow up as much. I appreciated the follow-up. They're very professional, but at the same time, you feel comfortable communicating with them. That's something that I find very unique. Some people explain things to you and it's very techy even though you told them you weren’t a techy person. Dogtown Media explained it to me in a language that I could understand, and so I was able to collaborate with them and be helpful. I appreciate that they're very sensitive to that.
Are there any areas they could improve?
Not at this time. They are very good. Every one of them has been very good throughout this project. I'm sure they are working on other projects, but I feel like they put importance on every project. That's what a client needs to feel—as if we're the only project they're working on. I really appreciate that; not too many companies would really make you feel like that.
Advice for potential customers?
Not at this time. Like I said, they're very thorough. They ask all the questions. They even work at night just to make sure that they have something to present to you, for example, if there’s a meeting in the morning. I would just tell a new client to go for it, talk to them.