Divami Design Labs

BACKGROUND

Please describe your company and your position there.

ontelo is a knowledge marketplace, connecting people all over the world with the aim of development knowledge and skills. Learners can connect directly with experts in their field to help them development skills in a bite sized manner. Typically learning events last 1-4 hours.

 Our experts spam multiple fields of expertise, from data analytics, devops, networking, programming, soft skills and many more, questions are raised like; "How to create pivot tables in excel", "how do I manage resources in AWS", through to "I'd like to understand how to manage conflict in my team more effectively". I am the founder and we chose Divami to help bring our vision to life.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Divami Design Labs, and what were your goals?

We hired Divami to build our vision from the ground up and we continue to work with their team to deliver more functionality to our platform in the months ahead

SOLUTION

How did you select this vendor and what were the deciding factors?

We shortlisted 3 vendors after a period of research and fact finding. We found Divami's approach and example work compelling in the price point that we evaluated them against.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Front and Back end web design - coding and database design. UX and UI work was carried out internally

How many people from the vendor's team worked with you, and what were their positions?

c. 8 people were involved, architect, programmers, QA and project manager

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We launched our beta solution to the market after a c.8 month timeline. We encountered some design changes/functionality choices along the way and the Divami team were adapt at adjusting to support our needs

Describe their project management style, including communication tools and timeliness.

Regular touch points, ad-hoc slack style communication was frequent and informative. Divami did a good job keeping us informed of progress and/or hurdles.

What did you find most impressive or unique about this company?

Ability to understand our needs and goals. Diwami were patient and supportive in helping us through our journey of thinking - our thought process did shift from time to time in terms of functionality and Diwami were a tremendous help, acting a sounding board to brainstorm solutions

Are there any areas for improvement or something they could have done differently?

n/a

BACKGROUND

Introduce your business and what you do there.

I'm the Chief Product Officer of a staffing and recruiting company. We've developed an intelligent recruitment platform.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Divami Design Labs?

Our product has a high level of complexity. Upon joining the company, I noticed noticeable gaps in the UX. Therefore, we required a professional with extensive expertise in redesigning UX journeys.

SOLUTION

What was the scope of their involvement? 

We granted Divami Design Labs access to the MVP we already had in place. We supplied them with documentation that detailed the various integrations we'd already implemented. Additionally, we conducted multiple walkthroughs of the product to assist them in comprehending how it functions and how we envisioned the end user utilizing it. The team used Figma for the design.

What is the team composition?

There were several team members from Divami Design Labs working on the project. 

How did you come to work with Divami Design Labs?

Our CEO found Divami Design Labs online.

How much have you invested in them?

The final cost was close to $45,000.

What is the status of this engagement?

We worked with Divami Design Labs from October 2022–April 2023.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Although we've yet to release the product, Divami Design Labs completely surpassed my expectations.

How did Divami Design Labs perform from a project management standpoint?

It was a flawless experience from end to end. We maintained a consistent schedule and communicated with Divami Design Labs on a weekly basis. They were always responsive if we had any concerns.

Even though we've completed the project, they're still very supportive. If we require any assistance or guidance, we can always ask for their help, which is greatly appreciated.

What did you find most impressive about them?

I was impressed by how quickly the team comprehended the problem and provided us with the appropriate solution.

Are there any areas they could improve?

I can't find any areas for improvement. They need to approach the market more aggressively if they want to scale up. 

Do you have any advice for potential customers?

Be as honest and transparent as possible, and Divami Design Labs will exceed your expectations.

BACKGROUND

Please describe your company and position.

I am the Chief Delivery Officer of Axivise Technologies Pvt Ltd (SDEX)

Describe what your company does in a single sentence.

Develop Blockchain based product

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Divami Design Labs to accomplish?

• Develop complete UX & UI for our product

SOLUTION

How did you find Divami Design Labs?

Online Search

Why did you select Divami Design Labs over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Divami Design Labs were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• UX Research & Discovery 
• UX Design 
• UI Design 
• Screen Development

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Discovery Report 
• UX Designs 
• UI Designs 
• UI Screens

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were prompt in delivery, They have extended their support to achieve our hard deadlines. Very profession and process oriented approach. They focus on understand the product, domain and the objective. Daily status updates,daily / alternate day reviews (based on the need), weekly review meetings.

What was your primary form of communication with Divami Design Labs?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was impressed by their focus on understanding the product, aligning to our objective and goal and keeping everything transparent.

Are there any areas for improvement or something Divami Design Labs could have done differently?

Involvement of their Engg team while designing the UI, would have been better for more smoother execution. But in our scenario we requested development of UI screens at the last moment, but they still supported to provide the best and on time.

BACKGROUND

Please describe your company and position.

I am the Co-Founder & COO of an education company

Describe what your company does in a single sentence.

We offer schools a comprehensive and integrated approach to education that prepares students for the challenges of the future by fostering the holistic growth of every student.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Divami Design Labs to accomplish?

• Front-end development of the new platform
• Intuitive UX/UI experience

SOLUTION

How did you find Divami Design Labs?

Referral

Why did you select Divami Design Labs over others?

• High ratings
• Close to my geographic location
• Great culture fit
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work included designing a user-friendly and visually appealing interface for our platform. Divami Design Labs demonstrated exceptional creativity and attention to detail throughout the process. They understood our requirements and translated them into a seamless user experience.

Key deliverables included wireframes, mockups, and interactive prototypes that showcased the proposed design. Divami Design Labs delivered these deliverables promptly and exceeded our expectations in terms of quality.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

While we haven't had the opportunity to gather feedback from end users yet due to the timing of the project, we anticipate measurable outcomes that demonstrate progress and success once the platform is implemented. We look forward to testing it with our users once schools reopen after the summer vacation period.

We are confident that the UX/UI design and front-end development work completed by Divami will result in improved user engagement, enhanced user satisfaction, and increased efficiency in our platform's usage. We are excited to witness these measurable outcomes.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

During the initial stages of the project, the project management from Divami was average, with some discrepancies and conflicts arising. However, we experienced a significant improvement in the management process when they introduced a dedicated "Project Manager" to oversee the project.

The responsiveness and attentiveness of Divami improved significantly with the inclusion of the Project Manager. They demonstrated a willingness to adapt and respond promptly to our evolving needs, contributing to more efficient and productive collaboration.

What was your primary form of communication with Divami Design Labs?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What we found most impressive and unique about Divami is the exceptional calibre of their team members and their extensive working experience. The individuals we collaborated with from Divami showcased a deep understanding of UX/UI design and front-end development. Their expertise and knowledge were evident throughout the project, and they consistently provided valuable insights and recommendations.

Are there any areas for improvement or something Divami Design Labs could have done differently?

While our experience with Divami Design Labs was generally positive, there are a few areas where we believe they could improve or have done things differently.

Firstly, during the initial stages of the project, there were some discrepancies and conflicts in the project management process. Clearer communication and more proactive steps to address these issues could have helped establish a smoother workflow from the start.

Lastly, while we understand that circumstances may have impacted timely delivery, clearer expectations and regular updates on project timelines would have been appreciated. Improved transparency in terms of delivery schedules and any potential delays would have helped us plan and manage our expectations more effectively.

Overall, Divami Design Labs provided valuable expertise and contributed to the success of our project. By addressing the areas mentioned above, they can further enhance their service and deliver an even more exceptional experience to their clients.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of Karishye, an IT consulting agency.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with Divami Design Labs?

We needed help building a mobile app and its backend system.

SOLUTION

What was the scope of their involvement?

Divami Design Labs provides mobile app development and UI/UX design services for us. Regarding the process, we’ve started by explaining our whole concept to them, what kind of services we provide, what type of brand we want to create, and what our vision is. They’ve also gone into their user research process to develop a UI/UX proposal, wireframes, and a branding suggestion.

Regarding technologies, they’re building everything on Flutter, and the app will be available for Android and iOS. For the design, they use Figma and Adobe Photoshop. In terms of the website, they’re using WordPress and Node js.

What was the team composition?

I’ve mainly worked with around six members of Divami Design Labs’ team, including their main tech lead, their main design lead, a couple of mobile app and web developers, a backend developer, and one of their co-founders.

How did you come to work with Divami Design Labs?

I went to the same school as one of their founders, and someone recommended their work. We’ve worked on other projects, including brand design, web design, and logo design, and we chose them for this task.

How much have you invested in them?

So far, we’ve spent around $50,000 with them.

What is the status of this engagement?

We started working with them in December 2021, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Divami Design Labs has given us the exact design we’ve asked from them. We’ve requested a logo reflecting our brand’s character, and they’ve given us a very nice logo. Overall, we’re delighted with how they think regarding design.

How did Divami Design Labs perform from a project management standpoint?

Divami Design Labs’ team genuinely tries to solve our problems and take ownership of what is happening. They also make great proposals and have great design thinking and logic. Regarding communication and tools, we use Google Meet, Zoom calls, and Google Drive to share information.

What did you find most impressive about them?

Divami Design Labs’ biggest strength is their ability to understand the vision of the product we’re building. We can find freelance designers very easily, but when we work with Divami Design Labs, their thinking is far deeper and wider, and there is much more empathy with what we’re trying to create. Thus the results in terms of design are different and fresh.

Are there any areas they could improve?

They could improve the coordination between their internal teams because they are growing, and their clients are also increasing. Still, I’ve told them that, and I know they’re already working on it.

Do you have any advice for potential customers?

I definitely recommend working with Divami Design Labs, especially if you’re a B2B or B2C company.

BACKGROUND

Please describe your company and your position there.

I am the CEO of a Quality Engineering focused Software Testing services organization

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Divami Design Labs?

To reimagine the UI/UX of the API Test Automation product and get the product to be market ready.

SOLUTION

How did you select this vendor and what were the deciding factors?

The core focus around the segment we are in and their deep understanding of technology and the user behaviour, considering the volume of work done by DIvami, has been instrumental in the decision making.

Describe the project in detail and walk through the stages of the project.

The project started with deep focus on understanding the needs of the application ins question. We wanted something to be very tester centric and not developer centrics (as is the case with the existing products in the market). After the initial walkthru, the team performed a detailed gap analysis of what we already developed and what the market offerings look like.

They came up with a plan to create the UI/UX that would be enabling the testers to optimally achieve what they desire in the API testing scenario.Not only this, the team also helped in setting standards of design and also SaaSifying the offering and the features that were needed. With regular design sprints, we are not closer than ever before to hit the market with certainty of success.

How many resources from the vendor's team worked with you, and what were their positions?

While a fixed team was involved, the team sizes ranged from 5 to 10 depending on the stage of the project.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We are yet to hit the market with the product. However, from the limited demo's we have to our customers, we derived a positive feedback about its fitment when combined with the testers needed.

How effective was the workflow between your team and theirs?

Seamless flow of information, daily standups., regular in person meetings etc allowed us to be on track and within the deadlines set.

What did you find most impressive or unique about this company?

The understanding of tech, user behavior, human+comp interaction design. We're impressed with their overall design sense and empathy with the needs of the project sponsor

Are there any areas for improvement or something they could have done differently?

So far so good! I am sure there is scope for improvement for everyone and so will be for Divami!

BACKGROUND

Introduce your business and what you do there.

I’m an executive at a private fintech company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Divami Design Labs?

We wanted to create our own fintech platform. Since we didn’t have prior experience developing an app, we decided to look for a design agency. We hired Divami Design Labs to help us design the platform.

SOLUTION

What was the scope of their involvement?

Divami Design Labs has designed our MVP's UI/UX using Figma. We have products coming up, and Divami Design Labs will design new features for the app. 

What is the team composition?

I've worked with a project manager, a UI designer, and a UX designer. Aside from them, we work with Divami Design Labs' CEO and co-founder whenever we need to make a critical decision.

How did you come to work with Divami Design Labs?

We looked for design agencies with experience in mobile app design. Before reaching out to any agency, we gathered feedback about them online. From there, we shortlisted 4–5 agencies and received a presentation from each. Divami Design Labs' presentation was the most convincing, and they had a deep knowledge of mobile app design, so we hired them. 

How much have you invested in them?

We've spent between $10,000–$50,000.

What is the status of this engagement?

We began working with Divami Design Labs in June 2022, and our relationship is ongoing. Currently, we're discussing their next few assignments, and the project will continue as soon as we complete our fundraising. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We needed a team that could bring the right design ideas and understand our concept, and we have that in Divami Design Labs. In most cases, we don’t have to explain much to them because they understand concepts thanks to their knowledge and background. Since they have relevant experience, they don’t only rely on us to feed them ideas, which has made the project very interactive. 

Moreover, they’ve given us various design options for us to choose from, and all of them have been above par. Divami Design Labs is also actively engaged in the project; they’re so serious about the work that they give me confidence and comfort. Therefore, we look forward to working with them on new feature designs. 

How did Divami Design Labs perform from a project management standpoint?

They’re very meticulous about presenting their work. We mostly use phone calls and WhatsApp for communication and meet three times a week to review Divami Design Labs’work. I’m in regular contact with the project manager and designers; all three are involved in every call. 

What did you find most impressive about them?

Divami Design Labs’ commitment and punctuality are awesome. They bring a lot of experience to the project and go about their work in a very methodical and organized way. Overall, the team is very easy to work with and goes above and beyond to help us.

Are there any areas they could improve?

Although we would love to develop the app with Divami Design Labs to reduce go-to-market time and make the process smoother, we’ve had to move the development offshore due to the high cost of their development services. However, this might be outside of Divami Design Labs’ control to improve because the price of development in India is quite high nowadays. 

Do you have any advice for potential customers?

With any development partner you work with, ensure that your scope of work is well-defined. This approach enables you to keep a healthy interaction with your development partner so that everyone is on the same page regarding deliveries, milestones, and costs.

BACKGROUND

Introduce your business and what you do there.

I’m the VP of R&D at TMSFirst Company. We're a SaaS solution company that primarily targets the trucking market.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Divami Design Labs?

We needed help with UX/UI design.

SOLUTION

What was the scope of their involvement?

Divami Design Labs provided UX/UI design services. We told them our idea, but we didn’t create any documentation for them. Our main requirement was for the design to be fluid and reactive on all kinds of devices. They used Figma and helped with storyboarding.

What is the team composition?

We interacted with about six people.

How did you come to work with Divami Design Labs?

We were evaluating multiple UX/UI design companies, and a personal contact referred Divami Design Labs. When I spoke with them, they were really welcoming and helped us understand their process.

What is the status of this engagement?

We worked together from December 2021–April 2022.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We incorporated the UX/UI design they created, and we’re happy with their work. There will be more opportunities where we’ll definitely collaborate.

How did Divami Design Labs perform from a project management standpoint?

They delivered on time and within budget. They communicated well, and we used Zoom.

What did you find most impressive about them?

The best part was that we got to talk to their leadership management team and everybody else. They have a small company mindset which keeps them doing work in a way that satisfies the customer.

Are there any areas they could improve?

No, I was happy with how they worked, and they did everything I needed on time.

Do you have any advice for potential customers?

Give them your requirements and trust them to do what they do. They do good work.

BACKGROUND

Please describe your company and your position there.

NAILBITER® is a Global Quantitative Videometrics platform developed exclusively for quantitative video-based market research. Using in-the-moment video, NAILBITER® captures and codes real shopping and consumer behavior in-store, online and at-home into actionable metrics that are being used to protect new product launches, determine marketing effectiveness, map shopper journeys, deliver planogram diagnostics, and much more.

I am the product manager leading the strategic planning, product management, roadmap development at Nailbiter and worked closely with the Divami team during our engagement.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Divami Design Labs?

We were looking for UI/UX expert for one of the crucial software application.

SOLUTION

How did you select this vendor?

We searched and contacted several design agencies and found Divami and their portfolio to be suitable for our requirements.

Describe the project in detail and walk through the stages of the project.

Team had a structured way to understand the business problems, learn the personas and the user stories. Divami made sure they understood the coverage and our expectations to achieve the results. Team listened to our feedback and incorporated all the required changes within the timeline.

How many resources from the vendor's team worked with you, and what were their positions?

The team that worked with us had one UX and one UI designer with a design strategist in charge of the overall execution.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

I would say, the PoC was a success. I am pleased with the designs and the quality work.

How effective was the workflow between your team and theirs?

The Divami team is the best at what they do with effective communication and project handling. They brought our vision to life.

What did you find most impressive or unique about this company?

I was impressed with their capability to understand the platform and understand the market requirement to deliver a solution that worked.

Are there any areas for improvement or something they could have done differently?

Our team did not have any complaints. They delivered on their promise.

BACKGROUND

Please describe your company and your position there.

I am part of founding team for LFC Digital Solutions Private Limited - a startup working on building a B2B platform and my current role is to get the beta of the platform/products built and released

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Divami Design Labs?

We had a functional UI for one of our first products and the users/clients were fine using it. However, when we looked at the overall platform (with multiple apps) that needed to be built, we felt that we needed a much better UI/UX, something that is in line with prevalent design standards. We lacked this capability internally. We hired Divami Design Labs to help us re-structure the UI (for an existing product for web and mobile) in a better way and also to help with user research and design framework for the future platform and apps.

SOLUTION

How did you select this vendor?

We researched within our network and got Divami's reference - this was advance research to line up partners that we could work with as our startup took shape. We couldn't quite find the right opportunity to work with Divami for almost a few years. However, from the initial interactions, we were keen to engage with them when the right project came along

Describe the project in detail and walk through the stages of the project.

-UI Redesign Project-

1. team clearly explained their approach - which involved detailed research and understanding of the current product, the user roles, personas
2. This was followed by an assessment of the different pages/transitions/complexity involved in addressing these pages
3. followed by laying out the base framework (visual) and iteratively working on it with regular reviews to refine it
4. Working through the page designs and delivering the final output
5. working with our development team for clarifications or minor adjustments
6. doing a review of the revised UI before it is released to our clients
7. We also engaged with Divami for development of new UI for one independent part of the product.

Our team handled the backend APIs etc.

• UI/UX - User Research 
  • This was a different project where a lot of time and effort went into understanding our platform, upcoming products, our philosophy for the product, meeting a cross-section of potential users and then consolidating that learning into a base framework, which can be used later to build the UI/UX

How many resources from the vendor's team worked with you, and what were their positions?

We had a project manager for each of the projects. Depending on the project phase, we worked with 1-2 UI/UX designers along with the project manager.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

working with Divami Labs helped us immensely in bringing out a cleaner, better structured UI/UX. Couldn't have done it without them. Adoption of new UI is always a challenge, especially when users are used to an existing UI. While we made all efforts for a smooth transition, there is always a period of discomfort for users to switch over. However, post that stabilization phase, our clients are overall happy using the app with the new UI.

How effective was the workflow between your team and theirs?

Divami has a structured project planning, execution team structure, weekly reviews, overall thought and effort behind understanding the requirement and coming up with the layouts etc. This helped us in understanding the nuances of how to approach UI/UX. It also helped us plan project deliverables better with our development teams and set proper expectations with our clients. The project managers were approachable and responsive to feedback. Any potential delays were communicated to us.

What did you find most impressive or unique about this company?

Overall - it has been a great experience working with Divami Labs The team puts in a lot of time and effort in understanding the user personas, the apps and the company (us) to find the right approach. The design team has strong opinions on the visual structure of elements, backed up by their experience and rationale. This is important as it helps bring alignment or middle ground on the path to take on the UI/UX for the apps Project tracking, scheduling and reviews are done as per plan

Are there any areas for improvement or something they could have done differently?

Sometimes, some visual elements from previous UI help users to relate/adopt better. while visually they may impact some balance with new UI, it is necessary for adoption. Therefore, at times, some creative compromise and flexibility may be needed, especially when old UI is being replaced with new. Just an area of iteration and improvement.