Dipa Inhouse

Please describe your company and your position there.

I am the Co-Founder of a B2B SaaS marketing automation application called Buzzbassador. We are a CRM-like platform that automates the key tasks and processes behind influencer & affiliate campaigns. We have a small team of less than 10 who are building out our product & customer base. We launched to the Shopify App Store (https://apps.shopify.com/buzzbassador) in early 2020.

For what projects/services did your company hire Dipa Inhouse?

Our app’s beta / initial version was designed by a UI designer who had to quit the project unexpectedly, so we were left with a bunch of half-finished designs that we had to develop for the beta version. Once we launched publicly and began growing a strong user base, we needed an experienced UI designer to come in and re-design our entire app from start to finish.

What were your goals for this project?

We wanted to walk away with a modern, sleek interface that prioritizes user-friendliness and user experience. We wanted all of our current features to get a facelift, and our new features to be cutting edge and industry-leading in design.

How did you select Dipa Inhouse?

My team searched online across multiple freelancer platforms and websites, and held many interviews, none of which led to us finding the right fit. One day we were searching through Dribbble and saw some amazing designs that were in the exact style we were looking for. We traced them back to Dipa Inhouse, found their contact information and reached out, and when we interviewed Barly we knew immediately that it would be the right fit.

Describe the project in detail.

After officially beginning our work with Dipa Inhouse, we held multiple discovery video calls where we laid out our needs for the project, did a walk-through of our current app designs, and agreed on the best course of action. Dipa Inhouse is very organized and very methodical about how they set up the project in Figma, which we loved. Then they got to work and began creating the screens we needed.

What was the team composition?

Initially we only spoke with Barly, and he was the main person assigned to our project. We were informed that he had other people on his team, such as a UX-focused designer, animation/illustration designers, etc.

Can you share any outcomes from the project that demonstrate progress or success?

Our designs look great, we get so many compliments on them from our users. We have been able to launch many new features due to the backlog of beautiful user-friendly designs that Dipa Inhouse helped us create for those planned launches. The combination of our modern user-friendly interface and new feature launches has helped us serve hundreds of businesses in 49 countries worldwide, drastically decrease our monthly churn rate, and steadily increase our MRR.

How effective was the workflow between your team and theirs?

We communicated over Slack and Google Meet almost daily, and things ran very smoothly. Our main point of contact was always Barly. He would occasionally delegate tasks to the other UI designers on his team.

What did you find most impressive about this company?

Barly was always very communicative and very quick about implementing our feedback. I also loved how he always provided multiple versions of what we wanted so that we could choose the version we liked best, or combine elements from multiple. This helped us ideate the entire UI/UX design process much better.

Are there any areas for improvement?

N/A

Please describe your company and your position there.

I'm the CEO of The Swag Academy which is the fastest growing online academy that deals with day trading currencies! We work to educate all ages!

For what projects/services did your company hire Dipa Inhouse?

The website we had wasn't up to the standard we wanted. We hired Dipa and gave Zaky a few of our ideal designs as a vision board and he killed it!

How did you select this vendor and what were the deciding factors?

My associate partner chose Dipa because of out of all the other vendors on Dribbble we were considering, Dipa was the only one with a live website and real live examples from what he told me.

Describe the project in detail and walk through the stages of the project.

We needed Dipa to create an entire website from scratch. Top to bottom. Every single page you can think of and we have a pretty big company - so creating 5 quick pages wouldn't work! So Zaky created every page that we needed and still made revisions every time we asked for them. He even came up with different designs and let me CHOOSE which one I liked the best out of 6 variations!

How many resources from the vendor's team worked with you, and what were their positions?

Just 1. His name was Zaky and I'm so happy I had him!

Can you share any outcomes from the project that demonstrate progress or success?

This website is the best website I've ever had. If you just visited our website, you'll notice instantly, this was professionally done. All I get is compliments on how I made it this way. Even some of my competitors who are somewhat my friends ask. But I can't share :)

How effective was the workflow between your team and theirs?

Very effective. NOTHING was misunderstood or delayed!

What did you find most impressive or unique about this company?

The fact that they did so many revisions and didn't care how long it took to meet the desired outcome or goal. The fact that the quality of the work I got for the price I paid. There's so many things to rave about this company.

Are there any areas for improvement or something they could have done differently?

Nothing at all. At least in my situation, everything was perfectly fine - designs were sent over promptly, and they did as MANY reviews and revisions until I was 10000% happy!

Please describe your company and your position there.

Our platform is an end-to-end software that helps companies access and manage their insurance. I am the founder and CEO.

For what projects/services did your company hire Dipa Inhouse?

We had noticed that businesses do not have an easy way to access and manage their insurance but wanted an easy way to test our idea with the market. We hired Dipa Inhouse to bring some of those early ideas to life so that the end-users could iterate on the idea before we started writing code.

How did you select Dipa Inhouse?

We searched online for the best UI/UX Vendors and found a lot of them. Ultimately we selected Dipa Inhouse because they were easy to work with and their quality of work is very good.

Describe the project in detail and walk through the stages of the project.

We worked with the team to first wireframe the high-level concept into something that the end-users would understand. When we got the wireframes we took the wireframes on zoom calls with potential end users.

We pretended that the wireframes were real software to get feedback from the potential users. We communicated the feedback to Dipa Inhouse which then in turn iterated on the wireframes until we had something we were sure we were going to build.

How many resources from the Dipa Inhouse team worked with you, and what were their positions?

We have only worked with Barly. He is great, easy to work with.

Can you share any outcomes from the project that demonstrate progress or success?

This is an ongoing project. I can say that all the UI/UX came from Dipa Inhouse and our users love it.

How effective was the workflow between your team and theirs?

very effective.

What did you find most impressive or unique about this company?

We like working with Barly. They are easy to work with and understands our needs very well.

Are there any areas for improvement or something they could have done differently?

None

Please describe your company and your position there.

I am the CTO of a sports technology startup based out of Sydney, Australia that aims to get more individuals active and involved in community sports.

For what projects/services did your company hire Dipa Inhouse?

Dipa Inhouse act as our main source of product design for new and upcoming features and changes to the platform. They provide both low and high fidelity UX and UI design that we're able to give straight to our in-house engineering team to develop.

How did you select this vendor and what were the deciding factors?

I'd used Dipa Inhouse on a smaller project previously where their quality and effectiveness stood out immediately. Finding quality people to help you with remote work can be a challenge, so much so that when an opportunity arose within our company we sought to get Dipa Inhouse involved immediately.

Describe the project in detail and walk through the stages of the project.

Ours is an ongoing project. Generally, we get feedback from customers about potential improvements or problems with our platform. We use this customer feedback internally to help shape our product roadmap. Design is an integral part of product development. Dipa Inhouse completely own the design phase of our product development, potentially iterating and communicating with our head of product as they do so.

How many resources from the vendor's team worked with you, and what were their positions?

We work primarily with one individual who internally communicates within his team.

Can you share any outcomes from the project that demonstrate progress or success?

We've been working with Dipa Inhouse for over 12 months now without needing to engage any other designers. We've also had positive user feedback over many of the changes that implemented their designs.

How effective was the workflow between your team and theirs?

We've had to use minimal project management tools, so easy is the communication and working relationship. More often than not Slack is enough.

What did you find most impressive or unique about this company?

Dipa Inhouse works hard to understand the root cause of our customers' problems before starting the design. They do a lot of effective design thinking, so much so that when we receive the final designs we rarely have to iterate too much on them.

Are there any areas for improvement or something they could have done differently?

I think they're in high demand, so it's not quite a relationship akin to having an in-house designer where you receive some designs back same day. Having said that, quality is the most important metric, which Dipa Inhouse excel at.

Please describe your company and your position there.

We are an independent marketing agency, specializing in health, wellness, and education. Responsible for sales & marketing, and overseeing group management for marketing/meetings/convention services, as well as our Practicegrowth.com and Custom Incredibles divisions.

For what projects/services did your company hire Dipa Inhouse?

We hired DIPA to create a fresh, new UI for Practicegrowth.com

What were your goals for this project?

Needed the UI to be clean, intuitive, and highlight our content better.

How did you select Dipa Inhouse?

I really liked their dribbble portfolio. I followed them for a while. Each new UI was following the latest design trends. They had a strong grasp of SaaS interface design.

Describe the project in detail.

Once we selected DIPA, we sent over some basic mocks for the refresh. We also had the benefit of using our live site as a benchmark. They went through each content area and provided multiple versions and tweaks until we were satisfied. It's didn't take many versions. They were on point throughout the project.

What was the team composition?

UI/UX desginers

Can you share any outcomes from the project that demonstrate progress or success?

I was extremely happy with the work flow and outcome. They were able to execute on our vision and bring fresh ideas to the project.

How effective was the workflow between your team and theirs?

Communication and workflow was stellar.

What did you find most impressive about this company?

I like design teams that think and understand the UI/UX experience inside and out for responsive design. I like it when designers push back on certain ideas as it saves a ton of time and wastes energy on impractical design. DIPA made many suggestions that flowed well from a development standpoint.,

Are there any areas for improvement?

No.

Please describe your company and your position there.

I'm the founder of Martial Arts on Rails, online management platform for gyms and martial arts schools.

For what projects/services did your company hire Dipa Inhouse?

We hired a copywriter to redo our brand positioning and homepage. After the content was ready, I was looking for a designer to transform it into a beautiful design.

What were your goals for this project?

We wanted to increase conversions from organic traffic landing on our homepage while strengthening our brand image.

How did you select Dipa Inhouse?

We reviewed dozens (potentially hundreds) of designer profiles on Dribbble and Behance. We did a short trial with a few that we handpicked. Dipa's team provided the best outcome *by far*, and we continued with them going forward.

Describe the project in detail.

The scope of the project was initially redoing our homepage, which is one of the longest pages on the website. The goal was to retain the look-and-feel of the platform UI, while updating the homepage content with new content created by our copywriter.

We provided the copy to Dipa's team, and did an intro meeting where we described our vision for the look and feel and provided many references for styles we liked. After a short discussion, Dipa began mocking up the page and coming up with design direction for the page.

What was the team composition?

We engaged directly with Barly who led the project from beginning to end and was our main point of contact. All communication was seamless and response was quick and on point.

Can you share any outcomes from the project that demonstrate progress or success?

The new homepage came out amazing and has become the foundation for the visual style for the rest of the website (for which we used Dipa's services as well). Engagement and conversion rates from the homepage went up significantly.

How effective was the workflow between your team and theirs?

Barly was very easy to communicate with - mostly via chat after the initial call, which made it easy to have a constant stream of feedback. We used slack for communication for the most part, and then Figma for deploying the designs.

What did you find most impressive about this company?

The high-quality Dipa's team was able to deliver in such a quick timeframe and on budget was impressive. Such a stark difference from our previous designer, which was a great visual designer but would disappear for weeks at a time.

Are there any areas for improvement?

Honestly, none that I can think of. Keep up the great work!

Please describe your company and your position there.

I am the CTO of Cybertiks and I specialize in software development

For what projects/services did your company hire Dipa Inhouse?

We hired Dipa for UI/UX design for a new platform website we are building

How did you select this vendor?

We selected Dipa from Dribbble.com

Describe the project in detail and walk through the stages of the project.

The project is actually classified for now but, we were very pleased with the designs

How many resources from the vendor's team worked with you, and what were their positions?

My team worked with the project manager directly

Can you share any outcomes from the project that demonstrate progress or success?

We were very impressed, they were very flexible with revisions and we loved the final design

How effective was the workflow between your team and theirs?

Very effective, we communicated in slack and would 100% do it again

What did you find most impressive or unique about this company?

Their UI skills are off the charts. We would be pleased to work with them again in the future.

Are there any areas for improvement or something they could have done differently?

Nothing, they did everything as planned and completed all the tasks

Please describe your company and your position there.

CEO

For what projects/services did your company hire Dipa Inhouse?

Product design for MVP

How did you select this vendor?

I interviewed them and gave sample task

Describe the project in detail and walk through the stages of the project.

I can provide this if requested. Can't share details publicly.

How many resources from the vendor's team worked with you, and what were their positions?

1-2.

Can you share any outcomes from the project that demonstrate progress or success?

The project was delivered on time, with quality. The agency also suggested improvements, took feedback and took our decisions as final.

How effective was the workflow between your team and theirs?

Very efficient. Often times the work was complete when the first round of feedback was due.

What did you find most impressive or unique about this company?

They follow timelines without ruining the product's quality.

Are there any areas for improvement or something they could have done differently?

Nope.

Please describe your company and your position there.

I'm the owner of a privacy software company.

For what projects/services did your company hire Dipa Inhouse, and what were your goals?

We sought for a web designer to help us design and develop the frontend for our website.

How did you select this vendor and what were the deciding factors?

We searched Dribbble for a competent web designer/agency that could deliver a modern web design without breaking the bank, at a reasonable pace. Dipa Inhouse offered a compelling opportunity to work together with a very attractive portfolio.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The project was broken up into three stages, with reviews at each point to ensure that we were happy with how the design was progressing.

How many people from the vendor's team worked with you, and what were their positions?

One web designer and one web developer.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Outsourcing this project to Dipa Inhouse proved quite effective in allowing our start up time to develop various other systems whilst the web design was being taken care of.

Describe their project management style, including communication tools and timeliness.

Dipa Inhouse come across as quite skilful and competent, providing frequent updates on the project and a professional specification up-front.

What did you find most impressive or unique about this company?

Dipa Inhouse were quite creative when we weren't 100% sure on what we wanted, and it was very comforting to not need to stress too much over how we wanted things to look.

Are there any areas for improvement or something they could have done differently?

There were a few delays and quality control issues, but for the most part I was very happy with the work at the price it was provided.

Please describe your company and your position there.

Jerry - Head of Product

For what projects/services did your company hire Dipa Inhouse?

To create a hIgh fidelity UX/UI design for a sales app

How did you select this vendor?

Based on portfolio and design thinking

Describe the project in detail and walk through the stages of the project.

Easy to communicate to the team and they worked with us step by step to ensure the project was delivered successfully

How many resources from the vendor's team worked with you, and what were their positions?

We worked with the Project Manager and a few other designers worked on the project

Can you share any outcomes from the project that demonstrate progress or success?

It was well done project overall. The team ensured we were supplied everything we need to proceed with next stages of our development lifecycle. Professional and ethical.

How effective was the workflow between your team and theirs?

Cordial and flexible

What did you find most impressive or unique about this company?

Their flexibility based on the what we needed in a short span of time. They worked around the clock to deliver for us.

Are there any areas for improvement or something they could have done differently?

Not really