DIGITECH

Introduce your business and what you do there.

I’m an accounting manager at Protection Engineering Consultants, a developmental consulting service provider.

What challenge were you trying to address with DIGITECH?

We needed a website overhaul.

What was the scope of their involvement?

DIGITECH has initially conceptualized the redesign process for our existing website. Upon accomplishing that stage, they’ve then deployed the web design solutions and incorporated content and information from another website that we’ve had. 

What is the team composition?

We’ve worked with their VP and creative director.

How did you come to work with DIGITECH?

We launched a vetting process among the candidates that we found via Google. DIGITECH stood out among their competitors because they were responsive and had an extensive portfolio.

How much have you invested with them?

We’ve spent about $45,000.

What is the status of this engagement?

Our ongoing engagement started in August 2020.

What evidence can you share that demonstrates the impact of the engagement?

We track our platform’s growth through Google Analytics and have seen significant boosts in site traffic and engagement since launching our newly designed website. Apart from the positive feedback we’ve received from clients, colleagues, and friends, we’ve also welcomed more online applications and submissions than ever.

How did DIGITECH perform from a project management standpoint?

We communicate via email and Microsoft Teams. DIGITECH is a team of efficient communicators who meet and respect our timelines.

What did you find most impressive about them?

They’ve succeeded in making our website more appealing and functional.

Are there any areas they could improve?

We’ve spent a great deal of time resizing the images on our website due to automatic resizing issues.

Do you have any advice for potential customers?

Allocate enough time in monitoring their frontend work to avoid any issues.

Introduce your business and what you do there.

I’m an emerging technologies analyst at a custom home builder. My main responsibility centers on bringing in new technologies and software vendors and working closely with our in-house development team to implement these innovations and keep our company website up-to-date. 

What challenge were you trying to address with DIGITECH?

We needed their team to redesign our website.

What was the scope of their involvement?

DIGITECH performs several design-related tasks for us within several small projects. Their services range from designing web pages to implementing newly designed features for a more streamlined UX and conducting AB testings to optimize the overall usability of the site.

We’ve also had a particular project wherein they implemented changes following an MVC.NET architecture. Part of their task was integrating a geolocation feature that allowed our users to search our homes via zip code searches.

For our company anniversary, we’ve also reached out to their team again to have them develop a new page that our users will find more engaging and interactive. We’ve laid out our design plans to their team, and they’ve condensed everything into a single webpage.        

What is the team composition?

We work with Jake (VP & Creative Director) and Darryl (CEO).

How did you come to work with DIGITECH?

We found their team after searching for potential design agencies to work with that are based in our area. Upon reaching out to their team, we knew they were the right fit for us because they didn’t force us into a retainer, and more importantly, they were up for the challenges that came with the small projects we had for them.

How much have you invested with them?

We’ve spent $27,000 so far.

What is the status of this engagement?

Our partnership started in September 2020, and it’s ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

DIGITECH has set up coherent web pages that our clients have really appreciated — everything seems to be in place, and all the functionalities are running smoothly. We’ve had some issues before on how to position everything in a way that they don’t look like scattered pieces of design without a common theme, but DIGITECH helped us overcome that and made everything look pleasing, modern, and professional.

How did DIGITECH perform from a project management standpoint?

We mainly communicate via email. Since we haven’t done any major projects together, we haven’t found the need to expand our communication channels yet. Throughout our projects, they’ve been highly responsive and communicative. We don’t ever find the need to chase them for unmet deadlines because that’s never been an issue in our partnership. Additionally, their turnaround time is just outstanding. 

What did you find most impressive about them?

DIGITECH continuously amazes us with their professionalism. They’re a results-oriented team that’s always up to any challenge, taking these in stride and exceeding our expectations.

Are there any areas they could improve?

I haven’t encountered any areas that need improvement. We’ve been very happy with their work.

Do you have any advice for potential customers?

Be open-minded and trust DIGITECH’s expertise and opinions. They have a good eye for design, and you’ll see this unfold through their work.

Introduce your business and what you do there.

I’m the Marketing and Communications Director of a nationwide Direct Primary Care organization.

What challenge were you trying to address with DIGITECH?

Previously, our website was built on a standard WordPress template. Our site didn’t stand out to our target audience. We wanted to capture accurate buyer journeys and create contact forms that would integrate with our HubSpot services. That way, we’d attract a wider range of leads and be able to track those leads more easily.

What was the scope of their involvement?

To start the engagement, they sent us a few questionnaires about our requirements for the updated site. They used our responses to guide the project timeline flow maps. Then, they built the site from scratch, using our requested content, design requests, etc.

How did you come to work with DIGITECH?

We found them through an Internet search. Darryl (CEO) is really proud of his firm’s SEO. Out of five quotes from the top web agencies in Austin, we chose theirs.

How much have you invested with them?

In total, we’ve invested about $35,000 with them.

What is the status of this engagement?

We worked together from February 2019–April 2020. We paused partway through the project due to a huge product launch on our end.

What evidence can you share that demonstrates the impact of the engagement?

The previous website wasn’t modern and our information architecture was pretty bad as well. Now, website visitors are impressed with our new site's information and look. This is helpful to me in particular, as a high-quality website can help attract candidates interested in marketing and sales positions. Our key audience has also appreciated how interactive and informational the new site is. DIGITECH’s dedication to outlining our buyer personas on the new site has made a huge difference for us.

How did DIGITECH perform from a project management standpoint?

They did pretty well. I can be a little picky, but once we understood how to communicate with each other everything went pretty smoothly. They made project management as easy as possible. They provided frequent updates on their progress and checked in with me regularly, even when the project was paused.

What did you find most impressive about them?

They were really flexible with our timeline.

Are there any areas they could improve?

This was my first major website redesign, so I would have liked it if they were clearer on what items/widgets were included in the contract/pricing for this project from the beginning.

Do you have any advice for potential customers?

For us, I went into the project with a clear and established idea of what style we wanted but I realized there were many details we should have been prepared to address. So make note of what questions and expectations you have so they are clearly communicated from the launch of the project.

Introduce your business and what you do there.

I’m the founder of David French & Associates, PLLC, a tax and accounting firm.

What challenge were you trying to address with DIGITECH?

We wanted to have a better presence online so that when someone looks us up online, we look presentable. Secondly, we wanted to pop up on the first page of Google.

What was the scope of their involvement?

DIGITECH revamped our website in a way that will generate more traffic. They’re also working on a blog campaign to help us get keywords that will get us on the first page. 

What is the team composition?

I work with Darryl (Founder & SEO Prodigy) and Jake (VP & Creative Director).

How did you come to work with DIGITECH?

Darryl was a client of ours, and he had been for a while, so he offered to do my website. I eventually reached out to him, and he sent me a couple of examples. I was blown away by the examples and talked it over with some of my business contacts who had great feedback. 

How much have you invested with them?

The website was $15,000, and we spend $3,500 per month on SEO. The total so far is $18,000, but it will be about $35,000 when all is said and done. 

What is the status of this engagement?

I began working with them in October 2020, and our engagement is ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

We’re not live yet, but we know that it’s going to be easier for new clients to get in touch with us and take the call to action (CTA). It’s going to improve our sales process and other places where we had inefficiencies. It’s taken a lot of work off my plate.

Once we go live, when clients who are referred to us see our website, they’re going to feel more comfortable coming to us versus with our original website. I believe that we’re going to see more traffic.

How did DIGITECH perform from a project management standpoint?

DIGITECH is awesome. They use this flow map technology, and Jake is always on the ball. He lets us know when we need to do certain things. He’s clear on what needs to be done, so the process has given us time to think about which clients we want.

What did you find most impressive about them?

When I need something, they’re on it. What sets them apart is their personal client experience. They’re not a huge corporation that puts us at the back of their pipeline. They make us feel like we’re at the center of their business. The team is dedicated to making sure that we’re satisfied and happy. 

Are there any areas they could improve?

No, not that I can think of. 

Do you have any advice for potential customers?

Follow DIGITECH’s advice and be transparent with what you want. Don’t worry about offending them. If it’s in their wheelhouse, they’re going to figure out how to do what you want. Understand what you want and communicate it.

Introduce your business and what you do there.

I’m the COO of a real estate company.

What challenge were you trying to address with DIGITECH?

We wanted to rebrand our website and make the platform more sophisticated for our corporate online presence.

What was the scope of their involvement?

DIGITECH changed our entire corporate website. The platform’s six pages and each page contains in-depth information. Their team took the content that we provided them and recreated the whole site.

They built a landing page with an image scroll. Their team also rebuilt the investor and employee log-in pages, giving them a more sophisticated look. DIGITECH’s now adding more features to the website.

What is the team composition?

I worked with two different people from DIGITECH: Darryl (Founder) and Jake (VP & Creative Director).

How did you come to work with DIGITECH?

We found them either through a reference or online research. We had conversations with other companies but felt the best about DIGITECH. Their team seemed invested in the results. We were impressed with their attitudes and decided to move forward with them.

How much have you invested with them?

We spent about $26,000 on this project.

What is the status of this engagement?

The project started in March 2020, and they finished the redesign in May.

What evidence can you share that demonstrates the impact of the engagement? 

Everyone's happy with the new website. The platform looks great. We received positive feedback from people in the industry as well as from our employees.

How did DIGITECH perform from a project management standpoint?

We communicated via email and phone calls. When we submitted documents to them for content or adjustments, they created a Google Doc for us to provide comments. At our company, we had a team that reviewed their products and worked with them through any changes.

What did you find most impressive about them?

The most impressive part of the engagement was the end result. We love our new site.

Are there any areas they could improve?

No, we’ve had a good experience with them.

Do you have any advice for potential customers?

DIGITECH took our ideas and made them come to life. It’s important to come into any development project with an idea of what you want.

Introduce your business and what you do there.

I’m the VP of Chemtran Services USA, a third-party logistics company that specializes in shipping chemicals and other dangerous goods. We’re a small business with about 22 employees.

What challenge were you trying to address with DIGITECH?

We wanted to get a professional website created that presented us as a high-quality business. We’d had a handful of sites in the past, but they were all handmade and not very professional looking.

What was the scope of their involvement?

DIGITECH designed a WordPress website from scratch. I gave them the basics regarding what we do and what the important business segment that we offer are, and they provided all of the images as well as the official copy that went into the website.

We gave them flexibility in terms of design. We really leaned on them to understand what the highest industry standards were at the time. Website designs go through evolutions, and they ended up giving us their expertise as to what the most current and modern type of website look and feel was.

What is the team composition?

I primarily worked with two people there: Darryl (Founder) and a project manager.

How did you come to work with DIGITECH?

We found them through a web search.

How much have you invested with them?

I think it was in the range of $20,000–$40,000.

What is the status of this engagement?

We kicked off on August 1, 2017, and we finished that November.

What evidence can you share that demonstrates the impact of the engagement?

We created the site at the end of 2017, and even to this day, we still regularly get comments from clients and vendors alike talking about how great and professional the site looks. I’m definitely happy with the final product.

How did DIGITECH perform from a project management standpoint?

I’d give them an A+. We worked remotely; even though we’re in the same state, they’re quite far away from us. Everything was done online or over the phone. They used a handful of different project management tools.

What did you find most impressive about them?

The highlight was that we wanted a great website, and they delivered a website that was even better than we could’ve hoped for.

Are there any areas they could improve?

I don’t really have any constructive feedback. As a small business, it’s easy for me and people like me to get distracted with day-to-day business opportunities and problems, but they were able to manage the entire project and make sure it stayed on track.

Any advice for potential customers?

Even though the price was considerable for a small business, I’d recommend going for it. Do it right the first time if you’re pursuing a website; it’s already stood the test of time. I’d do it again 10 times out of 10.

Introduce your business and what you do there.

I’m the director of special projects at the Houston SPCA, a private nonprofit charity based in Houston, Texas. We’re the first and largest animal welfare organization in the region, and we have the greatest and widest scope of services available to help animals and people. We have the region’s only 24-hour injured animal rescue ambulance and the largest cruelty investigation team.

What challenge were you trying to address with DIGITECH?

DIGITECH designed our website, which we launched in January 2020. I wasn’t involved in that, but I’ve since become the web administrator. When COVID-19 began and the stay-at-home orders were issues, we needed to place as many of our adoptable animals into new homes and foster homes. We actually saw an increase in cruelty and ambulance reports because people were home. We needed a large expansion of our foster program to handle all of the incoming injured and abused animals.

We tasked DIGITECH with creating a new page for fosters. Previously, our team had been copying and pasting pictures from another database and creating PDFs. We wanted to streamline that process and create a page on our website. 

What was the scope of their involvement?

DIGITECH created a webpage that pulls the information and photos of our animals into an API so that our fosters can see which animals are available. They made the page password-protected since individuals need to have training before they can become part of our foster program. The page updates constantly; as animals become available for foster, their photos go up on the website, and as they're placed into foster homes, their photos come down. 

Now that we’re doing adoptions again, we want to be able to have a live kitten cam and a live Campus cam so that people can see puppies for adoption, kittens playing, and what’s going on on our Campus. We eventually hope to be able to showcase our farm animals, barn team, and wildlife center. We’re working out the technical details on our side in terms of getting the cameras running. DIGITECH created the webpage for that; I just gave them a vague vision and written copy, and they turned it into a fabulous page, which is very close to going live. They finished the page before we even got the cameras up. They’re standing by to embed codes in the live cameras, and then they’ll drop the page into the website.

The other project they just finished up for us was working on our SEO. We did a short campaign with them to increase our SEO for words like ‘cruelty’ and ‘report cruelty.’ We’ve done more research with them and are looking at expanding that campaign to incorporate additional keywords.

What is the team composition?

I mostly worked with Jake (VP & Creative Director). 

How did you come to work with DIGITECH?

I wasn’t involved at all in the creation of the website, so I’m not sure how my company found DIGITECH.

How much have you invested with them?

My company has spent $50,000–$200,000.

What is the status of this engagement?

This work began in February 2020, and it’s ongoing.

What evidence can you share that demonstrates the impact of the engagement?

We used the page to appeal to the public, and we had a tremendous response. We were able to literally clear the shelters by placing animals into new adoptive homes and foster homes. They’ve been a tremendous help and resource during COVID-19 to get animals into homes. They’ve helped make our website and our outreach to the public live and relevant.

DIGITECH’S SEO work was also very, very successful. We had ranked seventh or eighth, and now we’re number one on Google.

How did DIGITECH perform from a project management standpoint?

It’s been completely seamless and effortless on my part. I let them know what we had in mind, and within a week at most, they gave me a scope of services and a quote. Once I authorized it, the project was done within days. They’re responsive, as well as upfront and honest about cost. 

What did you find most impressive about them?

I was the web administrator for our previous website, and we received very little support from our last partner when we needed updates or changes. The pricing was also ridiculous. It’s been a pleasure and a joy to work with DIGITECH. 

Are there any areas they could improve?

No, not really. I wasn’t involved in the actual creation of the website, so I don’t have a lot of experience and background with them, but what I do have with them has been tremendous. 

Any advice for potential customers?

They’re more than just our web designer; they’re partners, and they believe in and support our mission. That helps facilitate the process. If anyone were looking at DIGITECH, I’d recommend really engaging them in who your company is and get them to embrace your mission.

Introduce your business and what you do there.

I’m the VP of sales for Smith Thompson Home Security. We’re primarily a home security company with light commercial work. We install alarm systems, home automation systems, and camera systems. We also own a pest control company under the same name operating in the major markets of Texas.

What challenge were you trying to address with DIGITECH?

We needed SEO services to improve our search rankings. We also required WordPress development work.

What was the scope of their involvement?

DIGITECH provides an online dashboard where their team tracks all of our rankings for top keywords. Their SEO services range from backlinking campaigns to on-page optimizations for our website. They also optimize our Google My Business account for local markets.

They’re currently reworking the primary section of our website, which describes our different security plans. Their team’s also working on a chart for users to compare as well as housekeeping items.

What is the team composition?

We have two points of contact.

How did you come to work with DIGITECH?

I found them through online research. I looked through their portfolio, which looked good. They had a great reputation, so I contacted them.

How much have you invested with them?

We’ve spent around $20,000 at this point.

What is the status of this engagement?

We began working with them in January 2020, and our partnership’s ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

They’re not a large corporate organization, so their team's personable. They’re a boutique agency that provides a highly personalized experience, which I appreciate. I’ve worked with really big businesses and you never know if you’re going to get the A, B, or C team. DIGITECH does exactly what they say they’re going to do.

How did DIGITECH perform from a project management standpoint?

We communicate via phone, email, and text. It’s easy to get a hold of them. They’re responsive. Their team’s quick to reply to emails and fix any issues.

What did you find most impressive about them?

They’re high-energy, focused, and enthusiastic. They care about the success of their customers. Their team gets excited about any changes or improvements that they can offer. They’re genuine. Their team delivered everything as expected, which is impressive.

Are there any areas they could improve?

No, I can't think of areas for improvement.

Do you have any advice for potential customers?

I highly recommend working with DIGITECH. Come in with a clear understanding of what you want to improve. That way, they can attack the challenge from the angles that you want.  

Introduce your business and what you do there.

I’m the former creative director of Ntirety, a managed services provider that offers cloud technology.

What challenge were you trying to address with DIGITECH?

We had just merged and we were doing a big rebrand to become Ntirety. We were doing a rebrand on the design and messaging side internally, but we didn’t have enough resources to recreate our web presence and bring our two websites into one website. So, we needed to hire an agency to help us with that effort.

What was the scope of their involvement?

DIGITECH did web design and helped us with navigation and SEO. It was a big effort for us because we had two main websites along with a subsidiary website. So, the team helped us to take three websites and consolidate them, organize the content, and design and develop the website.

What is the team composition?

I mainly interacted with two people: Darryl (CEO) who walked us through the proposal process and Jake (Senior Designer) who we had the most contact with throughout the process. 

How did you come to work with DIGITECH?

We went on a search for a variety of different agencies. We were looking to get some local and national proposals. DIGITECH was one of the local agencies that was suggested to us. We then interviewed five different companies and asked three of them to submit proposals.

We were really impressed with DIGITECH’s process throughout the proposal period because they asked a lot of questions, had us fill out a couple of forms, and did interviews with different members and stakeholders on our team to understand our goals and budget.

How much have you invested with them?

It was probably between $100,000–$150,000.

What is the status of this engagement?

We worked together from March–September 2019.

What evidence can you share that demonstrates the impact of the engagement? 

DIGITECH did a really good job of taking the new brand that we had created and applying it to the web. Our old websites were looking pretty outdated, so one of our main goals as a technology company was to liven things up and have a more modern and efficient website that was easy to use.

Our old website was really hard to navigate and it was difficult to find what you were looking for. The team did a great job of helping us simplify and streamline certain elements. They also made sure that the design was in line with what we were doing internally with all of our assets.

For myself as a creative director, what was helpful was that DIGITECH assisted me with navigating my stakeholders throughout my organization. When I was facing pushback, they helped me deal with those situations, which was great. 

How did DIGITECH perform from a project management standpoint?

They used a piece of communication software where we put all of our feedback. All of the tools they used were easy to use and they walked us through them. 

If we were having trouble navigating certain things, Jake would sit down and put together a video for us so we could look at it in our own time. DIGITECH was easy to work with, and they were incredibly responsive when we had issues or questions. They did great in that department. 

What did you find most impressive about them?

The team was very flexible and did a great job of helping us to get everybody on the same page. Additionally, the design itself was phenomenal. 

I really loved the different interactive touches that they put on the website. They made it look very modern without it being too bulky. DIGITECH did a good job all around. 

Are there any areas they could improve?

This isn’t really on them, but we had some timeline issues which meant that we had to figure out how the things that changed on our end would affect their work. Figuring out those expectations was a little complicated at times, but overall they handled it well. 

Do you have any advice for potential customers?

If you’re looking for a partner who’s going to work with you and become an extension of your team, then DIGITECH is a great company to work with. They are going to be really receptive to your issues and are going to dig into the goals you want to achieve and the problems you want to solve.

They really are partners in that sense. If that’s what you’re looking for, then they are a vendor you should look into.

Introduce your business and what you do there.

I’m the marketing and social media manager for Infinite Recovery. We’re an addiction treatment center in Austin, Texas.

What challenge were you trying to address with DIGITECH?

We wanted to work on our SEO and website.

What was the scope of their involvement?

I’d designed our previous WordPress site, and it wasn’t optimized for load time and SEO.

They revamped everything from our web layout to the copy. In particular, they targeted blogs and load times. In the end, they kept our design similar but made adjustments to focus on more keywords for our SEO efforts, while focusing attention on the site’s interactivity.

All of the copy was redone. They were targeting several new keywords through that content preproduction. We worked collaboratively on the new text. They would send me the first draft, and I replied with suggestions to make the copy more true to our company’s practices.  

What is the team composition?

We worked directly with three people: Darryl (Founder, DIGITECH), Jake (VP & Creative Director, DIGITECH), and Amanda (Content Writer, DIGITECH).

How did you come to work with DIGITECH?

My boss and the owner of my company recommended them because he had an ongoing relationship with their team. 

How much have you invested with them?

We spent about $6,000 every month for their services.

What is the status of this engagement?

 We started working together in October 2018, and continue to collaborate now.

What evidence can you share that demonstrates the impact of the engagement?

We show high in search results for keywords we weren’t even targeting before. Most importantly, we’ve seen a notable uptick in leads. The admission rates from the web have significantly increased.

Our team often gets feedback from families of patients. They regularly praise the site for being detailed yet easy to navigate. Typically, they’ll reference our levels of care page during those conversations. I, along with the internal team, feel that the site is a direct representation of our company. That was thanks to the collaborative effort.

How did DIGITECH perform from a project management standpoint?

We had several in-person meetings because we’re located in the same city. Those were in addition to a weekly conference call and email chains. They were so easy to work with, fixing issues immediately after I brought them up. That was super helpful because I never had to remind them of the problems. That hasn’t always been true with our past partners.

What did you find most impressive about them?

They’re very invested in our success, even if it’s outside of the scope of their work. Darryl has opened our eyes to things that we wouldn’t have known about before. 

Are there any areas they could improve?

There isn’t anything I can think of.

Do you have any advice for potential customers?

Don’t be afraid to give your input. Even if you’re not an expert in the area, they’ll always hear you out.