DIGITECH

Please describe your company and your position there.

I'm the Vice President at Smartwebs, Inc. and we provide HOA management software for Community Management Companies and Self-Managed HOA's across the U.S.

For what projects/services did your company hire DIGITECH?

Our website needed a new look and feel since we were about to release a new software product to market, SmartBooks for accounting and restructure our brand offering.

How did you select this vendor and what were the deciding factors?

We knew about Digitech as they were a tenant in our building years ago. We also reviewed many other options and kept coming back to what they provided and sample of work was Awesome.

Describe the project in detail and walk through the stages of the project.

We kicked off with a discovery call to go over project time lines, documents, inspiration site review and more. There was a lot of upfront work needed by Smartwebs for copy and layout for each product page that took some time for us to complete but they had a wonderful online software, flowmap for sitemap layout.

How many resources from the vendor's team worked with you, and what were their positions?

We primarily worked with the VP/Creative Director, Jake Wooldridge who was always super prompt to return any emails we sent or questions we needed answered. We also worked with the CEO Darryl Stevens when it came to the SEO phase and was always prompt on response time.

Can you share any outcomes from the project that demonstrate progress or success?

We loved how the new website looks and feels and the speed it loads. They brought in some great layout ideas, graphics, and interactive video on our pages. The also incorporated a lot of CTA to drive traffic to our demo page which is the main item we needed to convert to demos.

How effective was the workflow between your team and theirs?

The VP/Creative Director was very personable and always provide detail on what they needed along the process of building out the new website. He was always super responsive and willing to jump on a quick Zoom meeting when needed.

What did you find most impressive or unique about this company?

We really enjoyed the line of communication especially when we lost our marketing person that caused delays in moving things forward from our end. They also were willing to work with us as some items got changed along the way after we approved a version of certain pages. Overall our experience felt like a partnership.

Are there any areas for improvement or something they could have done differently?

I think the work for copy needed from us could of been presented differently and the work it would entail. They did offer to bring in a copy writer for us but we were worried about the time it would and that copy writer not being close enough to our software.

Introduce your business and what you do there.

I’m an accounting manager at Protection Engineering Consultants, a developmental consulting service provider.

What challenge were you trying to address with DIGITECH?

We needed a website overhaul.

What was the scope of their involvement?

DIGITECH has initially conceptualized the redesign process for our existing website. Upon accomplishing that stage, they’ve then deployed the web design solutions and incorporated content and information from another website that we’ve had. 

What is the team composition?

We’ve worked with their VP and creative director.

How did you come to work with DIGITECH?

We launched a vetting process among the candidates that we found via Google. DIGITECH stood out among their competitors because they were responsive and had an extensive portfolio.

How much have you invested with them?

We’ve spent about $45,000.

What is the status of this engagement?

Our ongoing engagement started in August 2020.

What evidence can you share that demonstrates the impact of the engagement?

We track our platform’s growth through Google Analytics and have seen significant boosts in site traffic and engagement since launching our newly designed website. Apart from the positive feedback we’ve received from clients, colleagues, and friends, we’ve also welcomed more online applications and submissions than ever.

How did DIGITECH perform from a project management standpoint?

We communicate via email and Microsoft Teams. DIGITECH is a team of efficient communicators who meet and respect our timelines.

What did you find most impressive about them?

They’ve succeeded in making our website more appealing and functional.

Are there any areas they could improve?

We’ve spent a great deal of time resizing the images on our website due to automatic resizing issues.

Do you have any advice for potential customers?

Allocate enough time in monitoring their frontend work to avoid any issues.

Introduce your business and what you do there.

I’m the owner of a dental device supplier. We sell our products directly to dentists.

What challenge were you trying to address with DIGITECH?

We needed their team to develop an e-commerce platform for us.

What was the scope of their involvement?

DIGITECH developed and designed our e-commerce site from scratch. They integrated payment features through backend development to ensure that people could order directly from our site and track their orders at the same time. Our team was in charge of generating the web content, and they applied everything to the platform using tools like WooCommerce and Strike.

After completing the development phase, we relied on them to implement web plugins whenever it was necessary.

What is the team composition?

We were mainly in contact with a project manager, and a team of developers from DIGITECH worked on completing our product.

How did you come to work with DIGITECH?

We found their team on Google while looking for potential agencies to onboard for this project. We were impressed with the client reviews they had and saw that they already worked with big companies in the past, so we were confident that they could handle our requirements.

How much have you invested with them?

We spent roughly $5,000.

What is the status of this engagement?

Our project ran from July–August 2020.

What evidence can you share that demonstrates the impact of the engagement?

I don’t have quantitative data to share at the moment, but I could confirm that we had a smooth partnership with DIGITECH. It was my first time to have my website developed, and they definitely made the process easy. Their team made sure to reward me with a user-friendly and efficient platform that covered everything I needed. Additionally, they were keen on suggesting productive ideas that improved the overall quality of my e-commerce site.

How did DIGITECH perform from a project management standpoint?

We mainly communicated via email. DIGITECH was a responsive team — I always felt that my needs were prioritized because of their accommodating nature. They were also highly receptive to feedback.

What did you find most impressive about them?

DIGITECH was an expert and esteemed team that knew what they were doing; this was well reflected in their timely and quality deliverables.

Are there any areas they could improve?

We had a great working experience with DIGITECH, and I didn’t find any areas that needed improvement.

Do you have any advice for potential customers?

Give their services a try — DIGITECH’s work will not disappoint you.

Introduce your business and what you do there.

I’m the director of marketing and admissions at a New York-based drug and alcohol detox center. I oversee our digital marketing, outreach, and admission efforts.

What challenge were you trying to address with DIGITECH?

We needed their help in amplifying our digital presence.

What was the scope of their involvement?

DIGITECH manages our digital marketing efforts to get the word out about our business on the internet. Apart from updating the design of our website, they also offer digital consulting, create landing pages, manage web content, and monitor our web statistics.

What is the team composition?

We work with three resources from DIGITECH, including their CEO and content creator.

How did you come to work with DIGITECH?

They were strongly referred to us by a friend who worked with them in the past. Upon speaking with their team, I saw how transparent they were in reporting their previous works and accomplishments, so I was convinced to have them on my team.

How much have you invested with them?

We’ve spent about $100,000 so far.

What is the status of this engagement?

We started in November 2020, and our collaboration is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

DIGITECH has brought in palpable results to our business —we’ve ranked first for every key term in our industry in New York City, and we continue to climb rankings in New York City, New Jersey, Connecticut, and Long Island. Our organic leads and call volume for interested and potential customers have increased tremendously, and we owe it all to DIGITECH’s team.

How did DIGITECH perform from a project management standpoint?

We mainly communicate with them via email and text. DIGITECH is a responsive team that attends to our requests within 5–10 minutes. Their project management approach is just fantastic.

What did you find most impressive about them?

DIGITECH delivers immediate results without sacrificing quality and disregarding our expectations. What they’ve given us so far is the best I’ve ever seen in the industry.

Are there any areas they could improve?

They could consider offering web design as part of their packaged services, not a stand-alone one.

Do you have any advice for potential customers?

Be responsive and give them the information and tools they need — DIGITECH will gladly take it from there and do their job effectively.

Introduce your business and what you do there.

I’m an emerging technologies analyst at a custom home builder. My main responsibility centers on bringing in new technologies and software vendors and working closely with our in-house development team to implement these innovations and keep our company website up-to-date. 

What challenge were you trying to address with DIGITECH?

We needed their team to redesign our website.

What was the scope of their involvement?

DIGITECH performs several design-related tasks for us within several small projects. Their services range from designing web pages to implementing newly designed features for a more streamlined UX and conducting AB testings to optimize the overall usability of the site.

We’ve also had a particular project wherein they implemented changes following an MVC.NET architecture. Part of their task was integrating a geolocation feature that allowed our users to search our homes via zip code searches.

For our company anniversary, we’ve also reached out to their team again to have them develop a new page that our users will find more engaging and interactive. We’ve laid out our design plans to their team, and they’ve condensed everything into a single webpage.        

What is the team composition?

We work with Jake (VP & Creative Director) and Darryl (CEO).

How did you come to work with DIGITECH?

We found their team after searching for potential design agencies to work with that are based in our area. Upon reaching out to their team, we knew they were the right fit for us because they didn’t force us into a retainer, and more importantly, they were up for the challenges that came with the small projects we had for them.

How much have you invested with them?

We’ve spent $27,000 so far.

What is the status of this engagement?

Our partnership started in September 2020, and it’s ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

DIGITECH has set up coherent web pages that our clients have really appreciated — everything seems to be in place, and all the functionalities are running smoothly. We’ve had some issues before on how to position everything in a way that they don’t look like scattered pieces of design without a common theme, but DIGITECH helped us overcome that and made everything look pleasing, modern, and professional.

How did DIGITECH perform from a project management standpoint?

We mainly communicate via email. Since we haven’t done any major projects together, we haven’t found the need to expand our communication channels yet. Throughout our projects, they’ve been highly responsive and communicative. We don’t ever find the need to chase them for unmet deadlines because that’s never been an issue in our partnership. Additionally, their turnaround time is just outstanding. 

What did you find most impressive about them?

DIGITECH continuously amazes us with their professionalism. They’re a results-oriented team that’s always up to any challenge, taking these in stride and exceeding our expectations.

Are there any areas they could improve?

I haven’t encountered any areas that need improvement. We’ve been very happy with their work.

Do you have any advice for potential customers?

Be open-minded and trust DIGITECH’s expertise and opinions. They have a good eye for design, and you’ll see this unfold through their work.

Introduce your business and what you do there.

I’m the Marketing and Communications Director of a nationwide Direct Primary Care organization.

What challenge were you trying to address with DIGITECH?

Previously, our website was built on a standard WordPress template. Our site didn’t stand out to our target audience. We wanted to capture accurate buyer journeys and create contact forms that would integrate with our HubSpot services. That way, we’d attract a wider range of leads and be able to track those leads more easily.

What was the scope of their involvement?

To start the engagement, they sent us a few questionnaires about our requirements for the updated site. They used our responses to guide the project timeline flow maps. Then, they built the site from scratch, using our requested content, design requests, etc.

How did you come to work with DIGITECH?

We found them through an Internet search. Darryl (CEO) is really proud of his firm’s SEO. Out of five quotes from the top web agencies in Austin, we chose theirs.

How much have you invested with them?

In total, we’ve invested about $35,000 with them.

What is the status of this engagement?

We worked together from February 2019–April 2020. We paused partway through the project due to a huge product launch on our end.

What evidence can you share that demonstrates the impact of the engagement?

The previous website wasn’t modern and our information architecture was pretty bad as well. Now, website visitors are impressed with our new site's information and look. This is helpful to me in particular, as a high-quality website can help attract candidates interested in marketing and sales positions. Our key audience has also appreciated how interactive and informational the new site is. DIGITECH’s dedication to outlining our buyer personas on the new site has made a huge difference for us.

How did DIGITECH perform from a project management standpoint?

They did pretty well. I can be a little picky, but once we understood how to communicate with each other everything went pretty smoothly. They made project management as easy as possible. They provided frequent updates on their progress and checked in with me regularly, even when the project was paused.

What did you find most impressive about them?

They were really flexible with our timeline.

Are there any areas they could improve?

This was my first major website redesign, so I would have liked it if they were clearer on what items/widgets were included in the contract/pricing for this project from the beginning.

Do you have any advice for potential customers?

For us, I went into the project with a clear and established idea of what style we wanted but I realized there were many details we should have been prepared to address. So make note of what questions and expectations you have so they are clearly communicated from the launch of the project.

Introduce your business and what you do there.

I’m the founder of David French & Associates, PLLC, a tax and accounting firm.

What challenge were you trying to address with DIGITECH?

We wanted to have a better presence online so that when someone looks us up online, we look presentable. Secondly, we wanted to pop up on the first page of Google.

What was the scope of their involvement?

DIGITECH revamped our website in a way that will generate more traffic. They’re also working on a blog campaign to help us get keywords that will get us on the first page. 

What is the team composition?

I work with Darryl (Founder & SEO Prodigy) and Jake (VP & Creative Director).

How did you come to work with DIGITECH?

Darryl was a client of ours, and he had been for a while, so he offered to do my website. I eventually reached out to him, and he sent me a couple of examples. I was blown away by the examples and talked it over with some of my business contacts who had great feedback. 

How much have you invested with them?

The website was $15,000, and we spend $3,500 per month on SEO. The total so far is $18,000, but it will be about $35,000 when all is said and done. 

What is the status of this engagement?

I began working with them in October 2020, and our engagement is ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

We’re not live yet, but we know that it’s going to be easier for new clients to get in touch with us and take the call to action (CTA). It’s going to improve our sales process and other places where we had inefficiencies. It’s taken a lot of work off my plate.

Once we go live, when clients who are referred to us see our website, they’re going to feel more comfortable coming to us versus with our original website. I believe that we’re going to see more traffic.

How did DIGITECH perform from a project management standpoint?

DIGITECH is awesome. They use this flow map technology, and Jake is always on the ball. He lets us know when we need to do certain things. He’s clear on what needs to be done, so the process has given us time to think about which clients we want.

What did you find most impressive about them?

When I need something, they’re on it. What sets them apart is their personal client experience. They’re not a huge corporation that puts us at the back of their pipeline. They make us feel like we’re at the center of their business. The team is dedicated to making sure that we’re satisfied and happy. 

Are there any areas they could improve?

No, not that I can think of. 

Do you have any advice for potential customers?

Follow DIGITECH’s advice and be transparent with what you want. Don’t worry about offending them. If it’s in their wheelhouse, they’re going to figure out how to do what you want. Understand what you want and communicate it.

Please describe your company and your position there.

Government temporary staffing provider. My role is Strategic Partnerships Specialist

For what projects/services did your company hire DIGITECH?

Website re-design.

What were your goals for this project?

To have a re-designed website that was easier to customize and update on our own.

How did you select DIGITECH?

Professional portfolio, local presence, competitive price.

Describe the project in detail.

Re-did our website and converted it from an obscure content management system to the more widely used Wordpress. Also updated look and feel throughout.

What was the team composition?

Darryl Stevens, CEO. Jake Wooldridge, VP/Creative Director. Web page development was outsourced to an off-shore team.

Can you share any outcomes from the project that demonstrate progress or success?

We are happy with the look and functionality of the website. I appreciate their patience with us and our approval process--we are an exacting company that moves cautiously.

How effective was the workflow between your team and theirs?

Digitech team communicates best via email. I was the primary point of contact for most things and mainly communicating with their VP. Our Co-CEO was also included in conversations and approvals as necessary.

What did you find most impressive about this company?

Their heart really seems to be in SEO. Impressive portfolio of other companies they had worked with.

Are there any areas for improvement?

Communication was the major area for improvement. Reaching people via phone was challenging. Also, given the scale of the project, it was difficult to get everything down in writing and then to keep track of all of those notes.

Discrepancies between our requests and work product result were a challenge throughout--and I acknowledge that is a shared burden of responsibility.

Introduce your business and what you do there.

I’m the VP of Chemtran Services USA, a third-party logistics company that specializes in shipping chemicals and other dangerous goods. We’re a small business with about 22 employees.

What challenge were you trying to address with DIGITECH?

We wanted to get a professional website created that presented us as a high-quality business. We’d had a handful of sites in the past, but they were all handmade and not very professional looking.

What was the scope of their involvement?

DIGITECH designed a WordPress website from scratch. I gave them the basics regarding what we do and what the important business segment that we offer are, and they provided all of the images as well as the official copy that went into the website.

We gave them flexibility in terms of design. We really leaned on them to understand what the highest industry standards were at the time. Website designs go through evolutions, and they ended up giving us their expertise as to what the most current and modern type of website look and feel was.

What is the team composition?

I primarily worked with two people there: Darryl (Founder) and a project manager.

How did you come to work with DIGITECH?

We found them through a web search.

How much have you invested with them?

I think it was in the range of $20,000–$40,000.

What is the status of this engagement?

We kicked off on August 1, 2017, and we finished that November.

What evidence can you share that demonstrates the impact of the engagement?

We created the site at the end of 2017, and even to this day, we still regularly get comments from clients and vendors alike talking about how great and professional the site looks. I’m definitely happy with the final product.

How did DIGITECH perform from a project management standpoint?

I’d give them an A+. We worked remotely; even though we’re in the same state, they’re quite far away from us. Everything was done online or over the phone. They used a handful of different project management tools.

What did you find most impressive about them?

The highlight was that we wanted a great website, and they delivered a website that was even better than we could’ve hoped for.

Are there any areas they could improve?

I don’t really have any constructive feedback. As a small business, it’s easy for me and people like me to get distracted with day-to-day business opportunities and problems, but they were able to manage the entire project and make sure it stayed on track.

Any advice for potential customers?

Even though the price was considerable for a small business, I’d recommend going for it. Do it right the first time if you’re pursuing a website; it’s already stood the test of time. I’d do it again 10 times out of 10.

Introduce your business and what you do there.

I’m the director of special projects at the Houston SPCA, a private nonprofit charity based in Houston, Texas. We’re the first and largest animal welfare organization in the region, and we have the greatest and widest scope of services available to help animals and people. We have the region’s only 24-hour injured animal rescue ambulance and the largest cruelty investigation team.

What challenge were you trying to address with DIGITECH?

DIGITECH designed our website, which we launched in January 2020. I wasn’t involved in that, but I’ve since become the web administrator. When COVID-19 began and the stay-at-home orders were issues, we needed to place as many of our adoptable animals into new homes and foster homes. We actually saw an increase in cruelty and ambulance reports because people were home. We needed a large expansion of our foster program to handle all of the incoming injured and abused animals.

We tasked DIGITECH with creating a new page for fosters. Previously, our team had been copying and pasting pictures from another database and creating PDFs. We wanted to streamline that process and create a page on our website. 

What was the scope of their involvement?

DIGITECH created a webpage that pulls the information and photos of our animals into an API so that our fosters can see which animals are available. They made the page password-protected since individuals need to have training before they can become part of our foster program. The page updates constantly; as animals become available for foster, their photos go up on the website, and as they're placed into foster homes, their photos come down. 

Now that we’re doing adoptions again, we want to be able to have a live kitten cam and a live Campus cam so that people can see puppies for adoption, kittens playing, and what’s going on on our Campus. We eventually hope to be able to showcase our farm animals, barn team, and wildlife center. We’re working out the technical details on our side in terms of getting the cameras running. DIGITECH created the webpage for that; I just gave them a vague vision and written copy, and they turned it into a fabulous page, which is very close to going live. They finished the page before we even got the cameras up. They’re standing by to embed codes in the live cameras, and then they’ll drop the page into the website.

The other project they just finished up for us was working on our SEO. We did a short campaign with them to increase our SEO for words like ‘cruelty’ and ‘report cruelty.’ We’ve done more research with them and are looking at expanding that campaign to incorporate additional keywords.

What is the team composition?

I mostly worked with Jake (VP & Creative Director). 

How did you come to work with DIGITECH?

I wasn’t involved at all in the creation of the website, so I’m not sure how my company found DIGITECH.

How much have you invested with them?

My company has spent $50,000–$200,000.

What is the status of this engagement?

This work began in February 2020, and it’s ongoing.

What evidence can you share that demonstrates the impact of the engagement?

We used the page to appeal to the public, and we had a tremendous response. We were able to literally clear the shelters by placing animals into new adoptive homes and foster homes. They’ve been a tremendous help and resource during COVID-19 to get animals into homes. They’ve helped make our website and our outreach to the public live and relevant.

DIGITECH’S SEO work was also very, very successful. We had ranked seventh or eighth, and now we’re number one on Google.

How did DIGITECH perform from a project management standpoint?

It’s been completely seamless and effortless on my part. I let them know what we had in mind, and within a week at most, they gave me a scope of services and a quote. Once I authorized it, the project was done within days. They’re responsive, as well as upfront and honest about cost. 

What did you find most impressive about them?

I was the web administrator for our previous website, and we received very little support from our last partner when we needed updates or changes. The pricing was also ridiculous. It’s been a pleasure and a joy to work with DIGITECH. 

Are there any areas they could improve?

No, not really. I wasn’t involved in the actual creation of the website, so I don’t have a lot of experience and background with them, but what I do have with them has been tremendous. 

Any advice for potential customers?

They’re more than just our web designer; they’re partners, and they believe in and support our mission. That helps facilitate the process. If anyone were looking at DIGITECH, I’d recommend really engaging them in who your company is and get them to embrace your mission.