Digital Nomads HQ

Please describe your company and your position there.

I am Company Director and Partner of The CocoCoast Coconut Water Company. CocoCoast manufacture a range of all natural healthy hydration Coconut and Watermelon Waters.

For what projects/services did your company hire Digital Nomads HQ, and what were your goals?

Our website was created in 2006 and was three pages of informative, yet standard content. Our goal was to upgrade our site for a global audience and implement our e-commerce strategy by launching online direct to consumer sales.

How did you select this vendor and what were the deciding factors?

We asked approximately 10 agencies to pitch ideas to us. We saw a lot of the same ideas and concepts for the website. What made

Digital Nomads stand out was their holistic approach to the project that included not only the development of the website, but a launch strategy to accompany it, along with continued learning and support around our investment. They had not only an idea, but a plan.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had an initial meeting to discuss what we were seeking, a new website. The team asked us so many questions about things we had not even thought of. Within 4 days a full itemised quote and strategy was presented to us. It included, new website development, set up of Shopify, integration with our 3PL company. Digital marketing strategy, management and recommendations for advertising spend.

How many people from the vendor's team worked with you, and what were their positions?

We felt part of the team by the time we launched. Jodi the founding director gave us unlimited access to her whole team, including herself. We worked closely with Ben, chief strategy officer, Hayden, head of web development, Mitch web developer, Todd, senior digital analyst, Jess, senior digital strategist, Stacey, social media strategist. The team worked inclusively and efficiently.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our web traffic has tripled since the launch of our new site. We have exceeded our first months online sales target and have developed a base for learning to measure our digital strategy moving forward. Our social media engagement is up 1600%.

Describe their project management style, including communication tools and timeliness.

The project management style was informative and inclusive. We had a clear line of sight at all times. The team made great decisions on our behalf and engaged with us only when the decisions would have really large impacts on our business. We were informed and updated during the whole process. They were really fun to work with too making the process a delight.

What did you find most impressive or unique about this company?

The team at Digital Nomads are the most down-to-earth, engaging people who are smart as a whip. The mix of talent is a credit to Jodi. We were most impressed by how collaboratively they worked and would have an innate ability to forecast our next move and be ready with a response or idea.

We had effortless access with no time wasted ever. Every meeting, email or phone call was with purpose and meaningful.

Are there any areas for improvement or something they could have done differently?

We had a truly seamless experience with the whole team. So much so that we will continue to work with them into the future.

Please describe your company and your position there.

I am a director and founder of a new Non- for- profit charity: dyingtounderstand.com. We provide death education for people with terminal illness.

For what projects/services did your company hire Digital Nomads HQ, and what were your goals?

I required a rebuild and rethink of my digital marketing strategy and website design. It needed a fresh set of eyes to make it modern, engaging relevant and set the right tone for complex issues relating to death and dying.

How did you select this vendor and what were the deciding factors?

I have been working on this project for years and Digital nomads is my 5th attempt at getting the work done. Based on recommendations, I went with digital Nomads and I have not been sorry.

They understood my concept, they listened to what I wanted and built the website around my needs. This was a critical factor: maintaining my voice and product and they allowed me to do this. They enhanced my product and did not try and push me with their concepts about my product.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Complete complex website redesign, including review of copy for SEO.

• Step1: to understand my product and what I was trying to achieve
• Step 2 was to present me with a draft design concept.
• Step 3 was to tweak and readjust the design concept.
• Step 4 was to build the website, I provided copy and they provided the rest.
• Step 5. Review the final product and testing the website .
• Step 6 Going live and they maintain the website with SEO/hosting and digital marketing.

I was relatively time-poor so the project was held up on many occasions by me. They were super flexible and worked around my limitations. They were able to break down the design into manageable steps.

How many people from the vendor's team worked with you, and what were their positions?

Ben: Head Of Strategy Hayden: Head of Web Development Mitchell: Web Development Jodi: Company Director

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The Website has only recently gone live and deliverables are due monthly with regard to SEO , Google analytics , Review of marketing strategy and to determine if there is a need to tweak the design.

Describe their project management style, including communication tools and timeliness.

They are very flexible and were about to work with me. Options were face to face meetings , Zoom or email correspondence. They were very responsive to my emails and enquires and provided good feedback.

What did you find most impressive or unique about this company?

They actually listened and helped me achieve what I wanted for this project. My previous experience has been that web developers build what they want and the client has to fit in. Not these guys , they were about me achieving my goals successfully. They provided the space to make this happen. They are not defensive and they accept negative feedback ( eg I don't like the way it looks) and are happy to make changes or explain why the proposed changes are not great.

Are there any areas for improvement or something they could have done differently?

The expectation is that things will change and nothing will be perfect. This has allowed us to work towards a goal of always being better rather than being the best. This has allowed us freedom to view obstacles as points of improvement. I am very happy with this organic approach to my website.

Please describe your company and your position there.

I'm the Managing Director of an IT Reseller in Australia. We supply IT hardware and software products to business and government organisations. We also have an e-commerce store serving a wide range of customers.

For what projects/services did your company hire Digital Nomads HQ, and what were your goals?

We needed support in the development of our e-commerce store. They assisted us in the completion of a site upgrade and helped to resolve a number of problems with the site.

How did you select this vendor and what were the deciding factors?

I know the local IT industry quite well and Digital Nomads HQ have a good reputation in the industry. I chose them as they are local and have the expertise that I required.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

After an initial meeting to discuss our requirements, I was confident that their team had the skills to complete the project. I was very impressed with their knowledge and experience. I required an upgrade of our WooCommerce store and setup of a new backup system for the site.

We use a large number of third party plugins and we needed to troubleshoot and resolve a number of conflicts with these plugins. We also carried out a strategic review of the site's design to improve it's SEO.

How many people from the vendor's team worked with you, and what were their positions?

We received support from two members of their web development team and their head of strategy.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

They were able to complete the work and resolve all the performance issues in a timely manner.

Describe their project management style, including communication tools and timeliness.

After an initial consultation, I felt confident they had a full understanding of the requirements of the project. They were professional and suggested some very useful solutions which saved us time and money. I was very impressed with the speed of their responses to our e-mails.

What did you find most impressive or unique about this company?

They have a lot of experience and provide excellent customer service. They care about their customers and the outcome of the project.

Are there any areas for improvement or something they could have done differently?

Everything went so smoothly, from initial consultation to project completion, that I can't suggest any improvement. I am very pleased with their work and intend to use them again very soon on another project. It took a short time to schedule the first meeting, I suspect they are very busy and in demand. However, once we had engaged with them the project progressed well.

Please describe your company and your position there.

Supporting Businesses with System Management, IT Support & Managed IT Services throughout the Sunshine Coast & Brisbane City.

For what projects/services did your company hire Digital Nomads HQ, and what were your goals?

Website Redesign & Implementation to align with our corporate clients and partners. SEO campaign focused on obtaining new leads from both Sunshine Coast & Brisbane Locations.

How did you select this vendor and what were the deciding factors?

The ability to provide all marketing solutions within a single agency.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

Firstly they provided an SEO audit in preparation for our SEO campaign. Aligning our business goals with target keywords and potential growth. Each month they provide a report on all digital marketing service engagements displaying successes and opportunities moving into our following month.

How many people from the vendor's team worked with you, and what were their positions?

I have a dedicated account manager that works with me, along with multiple other team managers that provide additional insights.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Multiple first page and top 3 positions across our SEO campaign - very impressed. Google campaign provides a positive return on ad spent (ROAS) monthly.

Describe their project management style, including communication tools and timeliness.

They provide great monthly reporting and live analytics, along with phone calls and meetings as requested.

What did you find most impressive or unique about this company?

The level of detail and insight the team can provide us about our own industry. Great detail and insight into our audience, market changes and potential untapped categories.

Are there any areas for improvement or something they could have done differently?

None so far.

Please describe your company and your position there.

We are the owners of a snake and reptile capture and relocation service operating on the sunshine coast.

For what projects/services did your company hire Digital Nomads HQ?

We hired Digital Nomads to create our website, manage our google ads and create our logo.

How did you select this vendor?

We found Digital Nomads through google after searching for a marketing agency. They were the first result that showed up. After having an in-depth discussion with them about our business and our goal, we decided that Digital Nomads were the best people for the job.

Describe the scope of their work in detail.

The first thing Digital Nomads started on was building us a new website from scratch. After the foundation was built, they started creating new pages and content to add to the website. This has helped the website rank higher in the google search results. They also started running a google ads campaign for the business.

What was the team composition?

We work closely with Ben and Roberta. They manage our website upgrades and google ads.

Can you share any outcomes from the project that demonstrate progress or success?

Digital Nomads have helped us grow incredibly fast and had us ranking on the first page of google in just a few months. With the google ads, they have reduced our CPC considerably. This has allowed us to use the excess income on growing the business.

How effective was the workflow between your team and theirs?

We have a monthly meeting with Digital Nomads as well as they send us monthly reports on how our website is growing/ranking. We communicate via email about any potential updates to the website before it goes live.

What did you find most impressive about this company?

The team at Digital Nomads are incredibly friendly and helpful. They have helped us grow at an incredibly fast pace. When we have had any problems or concerns, we have always been able to contact them and have our issues resolved ASAP.

Is there any area for improvement or anything that could have been done differently?

We have never had a bad experience when working with Digital Nomads.

Please describe your company and your position there.

I am the director and principal occupational therapist. We do adult physical rehabilitation including hand therapy.

For what projects/services did your company hire Digital Nomads HQ, and what were your goals?

Our website was very outdated, we required it to be modernized. Most of my referrals are from Doctors, but I have noticed an increasing number of people searching for ‘the best’ OT in the business, or wanting to check out the credentials of the practice they had been referred to. I wanted my website to stand out and look professional, to reflect the service we promise to deliver.

How did you select this vendor and what were the deciding factors?

I know the keener personally, and have been watching her business develop at an exponential rate - that can only mean they are providing a high quality, excellent service. I have also read their client reviews, which were excellent.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a zoom meeting for the company to understand the ‘look and feel of the business. They were incredible at understanding the goals and needs of the business. They did a framework, and I provided some written information. Hardly any changes were needed, it was fantastic! They have continued to add info as I have provided.

How many people from the vendor's team worked with you, and what were their positions?

I had a content strategist, web developer, SEO account manager. I also had contact with the owner of the company in many occasions.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Since the site has only just been launched, it will take some time to gather measurables. It has been incredibly helpful to have all our forms online for patients to fill out prior to their appointment. This also gives them a chance to see our site and credibility.

Describe their project management style, including communication tools and timeliness.

Communications were excellent, with replies within the same day. Anytime I needed a meeting, I could schedule it online at the time I was thinking about it. Project was completed efficiently.

What did you find most impressive or unique about this company?

Their ability to read business style, communication, friendliness, willingness to make changes were impressive. Nothing was a problem for them!

Are there any areas for improvement or something they could have done differently?

Not at all!! I would recommend them in a heartbeat.

Please describe your company and your position there.

I am the owner of a bookkeeping company for small to medium size business'.

For what projects/services did your company hire Digital Nomads HQ, and what were your goals?

Rebranding & Implementation of growth strategy for my business. Goals to achieve additional new clients and brand awareness in my local area.

How did you select this vendor and what were the deciding factors?

Local agency and friendly environment. Great team to work with!

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

Complete branding and identity design and implementation, along with along with a new website.

How many resources from the vendor's team worked with you, and what were their positions?

The one thing I love about Digital Nomads HQ is the ability to talk to each department as required.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Branding was fantastic, including Logo, Email Footer & Business Cards. Website initial development is looking great.

How effective was the workflow between your team and theirs?

Very easy to communicate with and are always available for a phone call or meeting in person.

What did you find most impressive or unique about this company?

They have the resources to provide any digital marketing service that my business requires.

Are there any areas for improvement or something they could have done differently?

I have been impressed up to date and hope that this continues throughout my campaign with them.

Please describe your company and your position there.

I am the company owner and director of MBK Dance Studios. We are a comprehensive dance school on the sunshine coast providing dance classes to all ages and abilities.

For what projects/services did your company hire Digital Nomads HQ, and what were your goals?

We are looking to expand our reach across our location and hired their services to increase our organic rankings with SEO services. Along with Adhoc Website development work.

How did you select this vendor and what were the deciding factors?

Resonated with the company feel and how they present themselves online. Fun and energetic environment and still gets the business done.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

Worked on a keyword planner and opportunity to be competitive in the market. Once this had been completed a full onsite audit was completed to ensure we hadn't missed any vital issues or opportunities from the get go. We now work on a month to month SEO campaign, working on primary search terms to increase our online traffic and leads.

How many people from the vendor's team worked with you, and what were their positions?

I have an assigned SEO manager, however the agency allows the full teams insight and recommendations to assist my business.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Since we started our organic traffic is 3x as of when we started. Along with multiple of our primary keywords now being not only on the first page but top 3.

Describe their project management style, including communication tools and timeliness.

Quick response, Great monthly reporting and just nice people to work with.

What did you find most impressive or unique about this company?

Knowledge of the employees is incredible. Not only with insight into just their services but great understanding of business and opportunity for growth.

Are there any areas for improvement or something they could have done differently?

None so far, everything has been pretty smooth.

Please describe your company and your position there.

Im the owner of a few Club Pilates franchises. We run group reformer pilates classes with multiple membership options.

For what projects/services did your company hire Digital Nomads HQ, and what were your goals?

We were launching a new Pilates Studio and needed a full service marketing agency to assist with website creation and designing/running a digital social marketing campaign to generate leads for potential members to my studios

How did you select this vendor and what were the deciding factors?

Wanted a local vendor that would treat me more than just an account. After meeting Jodi and the team it was clear they were the right agency for me.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

We had a discovery phase where they got what we required. They then built out a campaign for multiple studios and integrated it with our website and management software. The focus was on FB and google paid advertising

How many resources from the vendor's team worked with you, and what were their positions?

We worked with a webdesigner, account manager, social manager and google manager

Can you share any measurable outcomes of the project or general feedback about the deliverables?

In the early days this was integral to us getting leads to turn to members. They still continue to be a large part of our lead gen costing <$30 per lead

How effective was the workflow between your team and theirs?

They are very quick to respond to requests. We have shared drives and direct message communication at all times

What did you find most impressive or unique about this company?

I've been impressed by their desire to work with us and their ability to grow as we grow.

Are there any areas for improvement or something they could have done differently?

A little more follow up in the early days on makeing adjustments to the campaigns

Please describe your company and your position there.

I am the director of happy humans consulting. HHC provides trusted, risk based HR advice to guide you through the grey of small business HR

For what projects/services did your company hire Digital Nomads HQ?

To create a new website for happy humans.

How did you select this vendor and what were the deciding factors?

We found digital nomads through google search and the number of positive reviews influenced our decision to engage them.

Describe the project in detail and walk through the stages of the project.

We engaged them to develop a completely new website for us.

How many resources from the vendor's team worked with you, and what were their positions?

The only resource that worked with us was their head of development, Hayden Morris.

Can you share any outcomes from the project that demonstrate progress or success?

The website is functioning well and provides a great online presence for our business.

How effective was the workflow between your team and theirs?

Seamless.

What did you find most impressive or unique about this company?

We were impressed by their personal approach to the project and willingness to respond promptly.

Are there any areas for improvement or something they could have done differently?

Communication between digital nomads and their other subsidiary business CRT can be improved. We had a few issues whereby requests were not communicated clearly.