What evidence can you share that demonstrates the impact of the engagement?
The development work has so far been 95% without defects. They have certain KPIs to meet for our digital marketing. It took a bit of time but they’re meeting them. It takes time to get traffic to the site and create a call to action to get new members.
How did Digit Bazar perform from a project management standpoint?
I provide my guidance in terms of project management, ensuring that everything is going according to our specifications. At first, the project was everywhere until I got the managing director involved. We had a discussion and he put a new project manager in place. Now the project is performing very well
We communicate via Skype and email and use Trello as our project management tool.
What did you find most impressive about them?
If you're not happy with the work, they'll fix it. They'll make sure that you're satisfied with things.
Are there any areas they could improve?
You have to manage your expectations with outsourced work. How you communicate with them depends on your project manager but you need to make sure they understand and can explain things back to you. That’s what I’ve done. It helps with any miscommunication we may have due to English or cultural barriers.
Do you have any advice for potential customers?
Get their feedback, work with them. Arrange regular, maybe fortnightly, calls if they're developing something for you. Keep track of progress and costs. Test the product to see if it's working.