What evidence can you share that demonstrates the impact of the engagement?
They’re quite professional and I like the way they work. They were keen on going through standard processes in terms of wireframing, analyzing the flow, and determining how it should be.
Due to the nature and speed of our projects, we initially were a little resistant and told them we need to go straight to the point. However, they’ve tried to improve the experience of the things we do. We were asking for one specific thing, but they’re always very open to trying to add value. That doesn’t usually happen with other vendors around Europe.
How did DHNN Creative Agency perform from a project management standpoint?
They adapted to some of the tools we had in place, like Jira and Microsoft Teams and they also included other tools as well. There is a time difference, so we request things during the afternoon or during our morning when they’re not yet at the office and receive them in our evening or by the next morning. It’s quite convenient.
It took us a couple of months to get to a point where we were all happy with the timing. We had a lot of different platforms and audiences, so it was quite difficult to have proper onboarding and understanding of everything. Once they felt comfortable and understood, we were able to start working in a very dynamic and agile way. They’re quite good with deliverables and do extra hours in order to deliver on time.
What did you find most impressive about them?
They provide us three full-time resources, which means we don’t have to go through learning curves with massive rotations of people. They’re a good agency.
Are there any areas they could improve?
No, there’s nothing I’d have them improve.
Do you have any advice for potential customers?