Can you share any outcomes from the project that demonstrate progress or success?
We have been using the program for two months and see an increase in the number of customers. In the first month - by 9%, in the second - by 11%, compared with figures, before using the program. In addition, they began to ask me less questions about the size, fit, it won’t fit, which size to choose.
How effective was the workflow between your team and theirs?
The process was efficient, but rather tedious. We had to communicate quite often, sometimes several times a day. Usually - in Telegram or emails. The manager first clarified the details with us, and then implemented them. The first meeting we had was real, in the office, with the project manager and designer. Later we communicated with them later. Communication - in our native Ukrainian language. After this meeting, we were sent a sample contract with a schedule of work and payments. We did not violate our obligations - they did not violate ours. The work was completed on time. For us, this was important, because the New Year holidays and shopping were approaching.
What did you find most impressive about this company?
I have no other example to compare with. Therefore, I do not know what to say. We are satisfied with the work, the deadlines are not broken, we came up with the application for good reason, it helps us. These are the main indicators.
Are there any areas for improvement?
It was a surprise to me that when developing the program, I would need so much participation and answers. This is my first time participating in such projects. But, I think, without this it is impossible. And that would be in any case, in any company.