Hacksmith Labs - Mobile/Web/Backend

We prefer to establish real relationships with our clients—rather than fleeting transactions—and take as much time as is needed to explain our development processes. We have all the resources and scale of a large agency, but move at startup speed—a must for many of our large, globally competitive clients who have to get to market quickly.

 
$10,000+
 
$100 - $149 / hr
 
2 - 9
 Founded
2016
Show all +
Chicago, IL
headquarters
  • Chicago, IL
    United States

Portfolio

Key clients: 

Campbell's Soup Company

Budweiser

RocNation

NoIP

LISNR

Solo Funds

Reviews

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Shopify Development for Charity Promotion Retailer

“I love these guys. They’re easy to work with.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
July 2017 - Ongoing
Project summary: 

Hacksmith Labs built out a Shopify-driven e-commerce platform and implemented related systems (e.g., vehicle tracking, applicant approval) to expedite processes. They now provide ongoing maintenance.

The Reviewer
 
1-10 Employees
 
Chicago, Illinois
Jonny Imerman
Co-Founder, CLOZTALK
 
Verified
The Review
Feedback summary: 

Hacksmith Labs’ creativity, amiability, efficiency, and responsiveness has made this ongoing partnership a success. Their genuine desire to ensure customer success—as well as third-party customer success—stands them in good stead for continued engagement.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder of CLOZTALK. We create web stores of cool swag and apparel specifically for charities and nonprofits. They give us their logos, then we create apparel designs for them to sell on our website. We do it all and share the profit with them. So far, we’ve partnered with 50 charities and hope to get hundreds and eventually thousands.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Hacksmith Labs?

My partners and I aren’t particularly tech-savvy, so we needed someone to develop an e-commerce website for us.

SOLUTION

What was the scope of their involvement?

Hacksmith Labs built the backbone of our e-commerce operations—notably, the site itself on Shopify, and utilizing ShipStation as well. As ours is not a “regular” e-commerce store, they built it to scale with that in mind. For example, we use a 30-foot-long truck as as mobile branding and a mobile DJ at charity events. As a result, Hacksmith Labs had to find a truck-tracking company that was able to track where the truck is. You can go to our website and find where our truck is at any time.

On the more “traditional” side of e-commerce, they developed an intake form where every charity can upload their logo and contact information, and create an info card about their organization. We then decide whether to accept the organization. Hacksmith Labs thought it would be easier to streamline this if we did it digitally. We then add the info card on to every sale because we want people to understand the charity’s mission; get bullet points and contact information about them; and find out about their base, reach, and online presence.

Now, they’re providing ongoing maintenance and implementing updates as needed.

What is the team composition?

Thomas (Co-founder, Hacksmith Labs) is my main point of contact. Sean (Partner, Hacksmith Labs) is great, too. I know them both well.

How did you come to work with Hacksmith Labs?

I’m a cancer survivor from my 20s and had just given a speech to a cancer-related organization. Thomas and Sean came up to me and wanted to learn more. I was so impressed by their friendliness and their personality that over the course of several years, we kept in touch. When we started CLOZTALK, they’re the ones I reached out to. I ran the concepts by them and they were ready to help build it.

How much have you invested with them?

We’ve spent $20,000 thus far.

What is the status of this engagement?

We started working together in July 2017 and the site launched in December 2017. They continue to work with us.

 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I love these guys. They’re easy to work with. Every time we get a new charity, they are on it that day; we’ve had no delays. Their responsiveness and customer service has been five-star the whole time.

How did Hacksmith Labs perform from a project management standpoint?

They work with us to make sure their estimates match our expectations. We set a cap together for if a project goes over a certain amount, we stop and talk about it. They are honest and straightforward with everything, so there are no surprises. They also taught us how to use Slack and Trello to help us manage the project more effectively.

They have great energy, are always upbeat, and are unbelievably responsive. We try to respect everyone’s time, but they make themselves available seven days a week.

What did you find most impressive about them?

Their customer service distinguishes them. Plus, they really get behind what we’re doing for these charities. They want us to succeed because the more we do, all the better for the charities, their brands, and their impact. They’re a really good match for us.

Are there any areas they could improve?

No. They’re far more mature than I was at their age. They run their own business and get it done. There is no down side to working with them.

Do you have any advice for potential customers?

They’re using to working with Slack and Trello, so if you’re unfamiliar with those tools, I’d try to get somewhat comfortable with them ahead of time. You’ll be more effective if you do.

5.0
Overall Score They’re really great.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    They were very reasonable. In fact, they could’ve charged us more.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I’d refer them to anybody.