dev.family

BACKGROUND

Please describe your company and your position there.

Background CEO of a premium Japanese restaurant in Belarus.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire dev.family, and what were your goals?

The task was to develop a website where you can order dishes for delivery, as well as to increase sales for the company with the help of some marketing instruments.

Integration with R-Keeper that allows you to send hundreds of orders a day directly to the terminal in the restaurant, bypassing email, CRM, and other unnecessary tools on the way, saving time and eliminating human error. Smart algorithms play on the customer's desire to supplement their shopping cart with dessert, novelties, increasing the average length of the receipt.

SOLUTION

How did you select dev.family and what were the deciding factors?

We were introduced by mutual friends in Minsk.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Using someone else's design, it was necessary to think through the architecture of the project, create a basket that would force you to buy more, and ensure the most convenient ordering of products, both in the desktop and mobile versions. Also, make the site load instantly. In a word, to make all the residents of Minsk fall in love with us.

How many people from the vendor's team worked with you, and what were their positions?

dev.family team was represented by Ilya Filippenko as the designer, Vladilen Chernyavsky as the product manager, Yegor Nedbaylo was responsible for the backend, Alexander Kuleshov – for the frontend.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

On public holidays, the acceptance of orders for delivery at 11 a.m. usually ends, because the kitchen is loaded until the evening already we have more than 200 orders daily on the weekdays 15% conversion rate for additional sales in the cart.

Describe their project management style, including communication tools and timelines.

We are so comfortable working together that we are already giving the second project to this team.

What did you find most impressive or unique about this company?

The level of approach, engagement and commitment to always do better than we ask, without greatly increasing the cost of the project.

Are there any areas for improvement or something they could have done differently?

No.

BACKGROUND

Please describe your company and your position there.

CEO of the startup YPA in Food

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire dev.family?

The task was to develop a functional app for a foodtech startup, to integrate it with various restaurant automation systems.

What were your goals for this project?

рreal table reservation instead of a callback request; order from the menu without a waiter; ability to make a pre-order; automatic payment from the card linked to the account; options to call a waiter to your table directly from the app, transfer tips and much morе.

SOLUTION

How did you select dev.family?

In Minsk, they have already worked with several restaurants, so we had chosen them because of a relevant experience

Describe the project in detail.

To pay for orders immediately by a card linked to the account. Or choose cash and wait for a regular receipt. To transfer tips directly to the waiter's card. To make integrations with terminals. Make reviews, comments and raitings of the dishes in the menu of all restaurants. To make the service convenient for both expensive restaurants and food trucks.

What was the team composition?

dev.family team was represented by Masha Sidorevich as a mobile developer, Dmitry Parchinsky, as an account manager, Iiya Zavilensky as a backend developer. At different stages other members of the team joined to find the best solution for our project.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The project hasn’t been launched yet

How effective was the workflow between your team and theirs?

regular calls, prioritization of tasks, field work of manager

What did you find most impressive about this company?

Their thoughtful and consistent work of the manager, design, work of the mobile developer was impressive.

Are there any areas for improvement?

I wish we had could avoid some errors that pop up now, but I understand that this required autotests in the process. Unfortunately, we needed much more money for this.

BACKGROUND

Please describe your company and your position there.

Product manager, universal broadcasting company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire dev.family?

Our task was to provide a full-fledged business class remote service with a good range of marketing tools.

What were your goals for this project?

Application as a business tool Sales, marketing, accounting, loyalty, feedback — apps should work for businesses in these areas. Service instead of promises Real service appointments instead of callbacks. Individual calculation of prices instead of long price lists.

SOLUTION

How did you select dev.family?

I was familiar with one of the employees and decided to choose when it was required. I still work with this company and I am absolutely satisfied with their output

Describe the project in detail.

It all starts with a quick SMS login. At the first authorization, it is enough for all the data about your BMW to appear in your account. The main section gets a customized design: the app pulls up the model and color of the car, there is a function to add your own photo.

Almost all our projects include complex integration with 1C. All purchases, events and service history in the app are synchronized with the dealer's systems. Here you also should see a detailed report on the work performed and prices. You don't need to study long price lists to estimate the preliminary cost of work. Just ask the dealer for an estimate and get a quote for your car.

Prices will be automatically saved in the app. Now you can choose a convenient time to make an appointment with the service center. The app will calculate the required number of hours for work and show the available dates and time. It is important that this is a real service appointment, which is fixed on the dealer's side, and not a callback request.

Text messaging is increasingly pushing calls into the background. The messenger built into the app allows the client to quickly ask a question to the desired department. The dealer receives not only the message but also the car data and customer service history. Additional features include buttons for quick actions: for example, registering for service or a test drive.

What was the team composition?

Dima Kasperovich was responsible for the backend, Maria Sidorevich and Vitaly Yalovchuk were responsible for mobile, Veronika Zaikovskaya was account manager.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

As a result, Bayernkraft got a strong competitive advantage and a functional business tool. Such solutions are good because they can evolve for an infinitely long time following the company's tasks, acquire new modules and even form communities of brand fans around them.

If we're talking about the new app that we launched in September 2020: 1400 customers with 400 cars are served remotely 60 master ratings for service 150 entries per service

How effective was the workflow between your team and theirs?

We have been working with this team for several years, so the answer to the question about communication is obvious - at the highest level

What did you find most impressive about this company?

The degree of involvement in the project and the desire to do everything not just according to the technical task, but as it will be better

Are there any areas for improvement?

No

BACKGROUND

Please describe your company and position.

I am the Project manager of Car Expo US Inc.

Describe what your company does in a single sentence.

We provide a full range of services for the purchase of new cars, as well as carry out a comprehensive service to support the transaction from the moment of choosing the models and brands of car of interest to the moment of its delivery to the buyer

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire dev.family to accomplish?

• design
• layout
• web development

SOLUTION

How did you find dev.family?

e already has other projects done

Why did you select dev.family over others?

Good value for cost

How many teammates from dev.family were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They made a website where a potential buyer can go to the site and generate a commercial proposal for a particular (or several) cars, then go with this CP to their customers and accelerate the sales process. 

Achievements: 

1. Convenient admin panel, which allows easily fill in information about cars 
2. Requests system, which allows employees of different levels to control the work of filling out product cards 
3. User roles to manage employees access to different pages 
4. Mailing system: email and popular messengers

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Site traffic and project efficiency in the form of applications left without errors

Describe their project management. Did they deliver items on time? How did they respond to your needs?

All works were completed in the agreed time, the manager was always in touch, and the developers always found the best solutions for the tasks at hand

What was your primary form of communication with dev.family?

Virtual Meeting

What did you find most impressive or unique about this company?

This is not the first year we have worked together and not the first project, the results have always been top notch and I have never even had the need to look for other contractors.

Are there any areas for improvement or something dev.family could have done differently?

I am satisfied with their work. There are no areas for improvement, as they have consistently delivered outstanding work and exceeded my expectations. Their professionalism, expertise, and commitment to the project have been exemplary. I look forward to continuing our successful partnership in the future.

BACKGROUND

Please describe your company and your position there.

HippoParking - smart parking solution based on ALPR. Dmitri T.- CEO

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire dev.family, and what were your goals?

Dev.famile developed 2 mobile apps for 2 different categories of customers. First app gave touch less solution for drivers who visit malls and office buildings. Second app customers use for register guest who want to visit them at home.

SOLUTION

How did you select this vendor and what were the deciding factors?

We didn't have huge budget for project, that's why price was one of the main priority. Same time, we tried to choose company who have experience of partnership with big companies.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

1. Preparation of terms of reference
2. Design rendering
3. Create a mobile application
4. Development of the CRM
5. Integration with ALPR solution
6. Integration with finance solution

How many people from the vendor's team worked with you, and what were their positions?

4 people.

1. Designer
2. Business analytic
3. Front-end developer
4. Back-end developer

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We got more than 20 huge customers as malls, offices and condominiums

Describe their project management style, including communication tools and timeliness.

Regular conference calls with a business analyst to track implementation status. Working out comments in a short time (usually within a couple of days) In some cases, working online almost around the clock to demonstrate the results to our clients. all tasks were completed ahead of schedule.

What did you find most impressive or unique about this company?

We must made demonstration to our investors. Although there were still two weeks left before the end of the task. We called the head of the company and said that investors want to see the results in three days.

Are there any areas for improvement or something they could have done differently?

At the end of June 2021, we needed to launch the project at the first facility. Unfortunately, in May 2021, our ALPR supplier raised the prices of their solution dramatically. The team was able to integrate a new supplier in three weeks. Dev.family worked seven days a week, just so that we would not lose our client. For me it was very impressive. And they even didn't charge us higher price.

BACKGROUND

Please describe your company and your position there.

brand manager of the company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire dev.family, and what were your goals?

To develop a website instead of the old and outdated one, which was difficult to maintain.

SOLUTION

How did you select dev.family and what were the deciding factors?

Word of mouth

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

2-month development including design and all other communications

How many people from the dev.family team worked with you, and what were their positions?

The team was represented by an account manager, a backend and frontend developer, and a designer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

A marketing website has been launched that meets modern design and speed requirements.

Describe their project management style, including communication tools and timeliness.

We were so comfortable working with the team that we are still their clients and constantly recommend others.

What did you find most impressive or unique about this company?

The speed of work and the desire to do everything at the highest level was impressive.

Are there any areas for improvement or something they could have done differently?

no

BACKGROUND

Please describe your company and your position there.

head of IT department

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire dev.family, and what were your goals?

The sales in the b2b sector can be automated by creating personal accounts. However, in the case of Polymertorg, the work didn't only consist of linking a typical personal account to the existing website. dev.family had to reexamine most of the company processes together with us and create a new unique tool that would be customized to the specific business.

SOLUTION

How did you select dev.family and what were the deciding factors?

We had a great experience of working with them before.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

When we came to dev.family we just had the implemented 1C program and an idea of automation. They built the logic of the project from start to finish, created personal accounts for our customers, integrated 1C into the personal accounts, and trained our employee on how to work in new conditions.

How many people from thedev.family team worked with you, and what were their positions?

Andrey Maksimenko was responsible for the business analysis. Lyubov Khrol drew the prototypes. Pasha Stefanyuk developed the back-end, and Denis Maksimov developed the front-end. And kudos to Ilya Filipenko for the design. CEO Maxim Bontsevich had our backs as a project manager with vast experience.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

They helped us to digitize the large businesses, reduce the labor hours on working with customers, improve the service, and step into a new digital era. This allowed the company to differentiate itself from its competitors, introduce analytics and marketing tools, and automate many processes. In short, it has become more technological and efficient.

Describe their project management style, including communication tools and timeliness.

When we came to dev.family we just had the implemented 1C program and an idea of automation. They built the logic of the project from start to finish, created personal accounts for our customers, integrated 1C into the personal accounts, and trained our employee on how to work in new conditions.

We held about 5 meetings at the stage of analysis and prototyping. And we realized that if a company has never dealt with automation, it takes a lot of time to establish efficient processes and to consult with a large number of representatives from different departments.

It took us 3 months. When dev.family evaluated everything and agreed upon what we had “imagined”, the designer got down to work. It took a little more than 3 weeks to complete the drawing of all the features and details, as well as to get our approval. Development and integration took 2 months. As a result, the project lasted almost six months.

In general, it takes the same time period to fully digitize sales of any large company so everyone is satisfied.

What did you find most impressive or unique about this company?

From the very first days of working with the personal account, customers expressed a positive opinion about the innovations. So we were once again convinced that the depth to which the developers dived was fully justified. And the timing of the project does not always depend on the contractor

Are there any areas for improvement or something they could have done differently?

No.

BACKGROUND

Please describe your company and your position there.

Head of a chain of Beer Point stores

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire dev.family, and what were your goals?

A mobile application for regular store visitors, so that they can view statistics on their bonus card and, for example, find out if there is a favorite beer in the nearest store in real time Design, Programming, Architecture, Application programming, Design of interfaces in the application

SOLUTION

How did you select this vendor and what were the deciding factors?

We were impressed by the experience in automating business processes in other companies and spheres.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The application allows you to get rid of the constant questions about how many bonuses are on the card, how they were accrued, where they were debited, etc. Everything is clearly visualized, and before that it is thought out from the point of view of UX/UI.

An additional marketing tool has appeared: there are promotions, news, you can send push notifications. Well-established feedback that allows you to control the quality of products and employees ' work and increase customer loyalty. To neutralize the negative customers, you can, for example, give free liters.

How many resources from the vendor's team worked with you, and what were their positions?

The team was represented by Max Bontsevich as an account manager, Ilya Zavilenski as backend developer, Maria Sidorevich as a mobile developer, and a project designer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project was launched recently and already now the average score in stores is 4.2.

Describe their project management style, including communication tools and timeliness.

We definitely enjoyed working with the team, so we are planning to launch several more projects. This time to automate internal processes.

What did you find most impressive or unique about this company?

They were responsive and prompt guys who made sure that the work was done well and even perfectly.

Are there any areas for improvement or something they could have done differently?

No.

BACKGROUND

Please describe your company and your position there.

Head of ecommerce department

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire dev.family, and what were your goals?

MVP. Creating a service for finding MVP. Creating a service for finding professional installers of prefinished doors in the nearest area.

SOLUTION

How did you select dev.family and what were the deciding factors?

We were familiar because of other projects. The work of dev.family completely satisfied us.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The service includes: searching for a master to install the door by zipcode — a live demo of the nearest available specialists.

How many people from the vendor's team worked with you, and what were their positions?

The team was represented by Max Bontsevich as an account manager, Nikita Tolkachev as a techlead, Maxim Pimenov as a backend developer, Alexandra Kashina as a frontend developer, Ilya Filipenko as a designer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project isn’t launched yet.

Describe their project management style, including communication tools and timelines.

The team is very proactive, independent, executive.

What did you find most impressive or unique about this company?

They didn't bother me for nothing

Are there any areas for improvement or something they could have done differently?

Nothing

BACKGROUND

Please describe your company and your position there.

CEO of startup

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire dev.family, and what were your goals?

Creating an online service for monitoring and managing traffic on the customer's website.

SOLUTION

How did you select dev.family and what were the deciding factors?

Using the rating I chose some developers by several criteria. Then I contacted the selected applicants, talked and made a decision about cooperation in the process of communication.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The service includes: site availability monitoring, checking of the domain/certificate expiration date, user analysis, traffic management, and basic site security protection.

How many people from the vendor's team worked with you, and what were their positions?

The team was represented by Max as an account manager, Nikita as a techlead, Ilya Z. as a backend developer, Ilya A.as a frontend developer, Ilya F. as a designer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project isn’t launched yet.

Describe their project management style, including communication tools and timelines.

Initiative and the ability to implement and develop ideas that I initially had only in the form of ideas

What did you find most impressive or unique about this company?

Their involvement in the project was impressive. 

Are there any areas for improvement or something they could have done differently?

I would very much like the project to develop faster