Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
I don't have anything. I have snapshots of different days, but it's one of those things we haven't been keeping up on. We need to have that for our media kits, too, and we don't have it. How we gauged it is through our advertisers. We have many advertisers in our book – more than 100 different companies. They're the ones that have seen an increase of people coming in with the app in their hand and asking questions. Some of them said when they get a phone call, they'll ask what the source was, and they've definitely seen an increase, too. The book is there when people get to the island but, with the app and website, we catch people before they get to the island, which is important so they can pre-book stuff.
How did DevTechnosys perform from a project management standpoint?
They've been great. I've spoken to them a few minutes during the whole period we've worked with them. We do many messaging through Skype and emails. They're great. I'm on Pacific time here and even when I'm in Maui – I don't know what time it is where they are, but they always know what time it is where I am, and they hit me up. They know I'm up at 7 in the morning, and that's when the messages start rolling in. Even before I go to bed, they'll still be messaging me, which I think might be their morning. They're good at accommodating my schedule and keeping track of my schedule to know when the best time is to communicate.
What did you find most impressive about DevTechnosys?
They seemed to understand what I was going for with the app design from the beginning. We have a map that's integrated with our listings where you can click on the map to see the listings, locate yourself as a Google Maps or Yelp would work, and be able to see what's around you. That was important to us. Many of the other people that were pitching us couldn't get that concept. They immediately understood it, and they had some sample screenshots right away for us. Then, in developing everything it came out very well, and it integrated very well. The other thing I appreciated was they build the administration panel for the website to where I can edit the listings live and everything updates in the app and the website immediately.
Are there any areas DevTechnosys could improve?
Everybody always wants things done faster. When I find bugs and give them the bug fixes, they're usually back the next day with an update of the apps. They're very quick and efficient. Right now, we're off the App Store with our app on iOS and waiting for this update. We should have it going tomorrow or the next day. I don't think it's any fault on their part at all. I think any other developer would be in the same timeline. Communication has been great. When I give them changes or explain what I'd like to see different, they have a great understanding of what I'm looking for. The next update usually has it fixed well.