Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
I don’t have any metrics yet. I think it’s too soon to say since we have just been going for a month and a half now. I will say that, simultaneous to completion, we’ll launch all of our marketing campaigns as far as SEO, SEM, and Facebook ads. I couldn’t give exact numbers, but we have definitely seen a massive influx in appointment bookings over the course of the last three and a half weeks that we have been running. There are no issues. They haven’t had to go back in because of broken links or anything like that. They tidied up well.
How did DevTechnosys perform from a project management standpoint?
We used the built-in messaging system on Upwork to communicate with them. You are able to upload project files and screenshots to show what you’re talking about. It has their whole team and ours in the chatroom at the same time. I was the main person from my side that communicated with them. In case our CEO wanted to step in and say anything, he was able to do that really easily. There are other avenues that they can do, but that’s what they default to. We did communicate via email a few times if I had to send a large Photoshop document that Upwork couldn’t handle for bandwidth reasons.
Towards the last few months, when everything is tedious work over small, semantic tweaks, I would Skype a lot with Satyendra, the project manager. He was always the point of contact and always very helpful and accommodating. His English is good.
The time difference is a little rough. There were nights where I had to stay up late to Skype or communicate with them because of the nature of the time zone. But by the time we got off the phone and wake up several hours later, the revisions were done, no matter how many I had given them. They work very quickly.
What did you find most impressive about DevTechnosys?
The team is very efficient. You give them a task. That task is a nail and they’re hammers—they get it done over the course of a few hours, which is awesome, especially from a frontend developer standpoint. When you have to make several tweaks when you’re working with someone from a long distance, you can’t pull them into your office and show it to them on your computer. You have to pull it up on Skype and screen share it. When it’s like that, it becomes more tedious and there are more revisions involved than if you’re working with someone desk to desk. Still, I would say they are super efficient.
Are there any areas DevTechnosys could improve?
One thing I would say against them is that they’re super technically minded—mechanical and good at coding—but not amazing at design. They’re good, but not necessarily to the standards we needed. We had to go back in, do some frontend development in Photoshop and InDesign, and then send them the assets. Once I did that, they would replicate it to a tee.
Also, I wish that the time zone thing was compensated on their end, as opposed to the clients’ end. I think that it would be a great customer service aspect. Customer service-wise, they should cater to the needs of the client. I’m certain that a majority of their clientele is in the US. If the customer is in California, then they should try to revolve their team working on that project on the client’s specific time zone, as opposed to their time zone. Some of the late nights weren’t always awesome having to stay up to 1 or 2 AM.