Dev Centre House

BACKGROUND

Introduce your business and what you do there.

I’m the principal of a law firm by the name of Patrick Ward & Co Solicitors.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Dev Centre House?

We wanted to establish and enhance our online profile.

SOLUTION

What was the scope of their involvement?

Dev Centre House was responsible for several aspects. The team designed and built the website, and they also organized our Google Ads campaign. 

At the start of the engagement, I gave them a carte blanche to design a site for our firm. I gave them a great deal of content, and Dev Centre put together the imaging and the overall design and development.

What is the team composition?

I mainly worked with Twana (Head of Software Development).

How did you come to work with Dev Centre House?

We were introduced to them through a contact when we were getting a new phone system put into the office. The company managing that project recommended Dev Centre House. 

How much have you invested with them?

We’ve spent around £5,000 (approximately $6,000 USD) with them for the website development and other services, give or take. 

What is the status of this engagement?

We’ve been working together since January 2017. Dev Centre House is maintaining our website on a regular basis.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The new website is very good. I can’t speak highly enough of them. They’re very quick to add anything based on my suggestions and make changes or improvements. Anything we’ve asked them to do seems to be no problem.

We’ve had several campaigns that have led to a significant increase in telephone calls and other engagement.

How did Dev Centre House perform from a project management standpoint?

Twana is excellent to deal with. He’s always available by phone or email. If I have a specific thing I want to be addressed, he reacts very quickly. He provides me with regular updates as well. 

What did you find most impressive about them?

I’m most impressed with their efficiency. If I’m looking at my website and notice something I want to be changed, I can send an email to Dev Centre House and see the changes within 24–48 hours. Also, their pricing is extremely competitive. I couldn’t praise them enough.

Are there any areas they could improve?

I don’t have anything negative to say about Dev Centre House. I’ve found them to be very professional — top class. 

Do you have any advice for potential customers?

My experience with them was excellent; my advice would be to work with them. 

BACKGROUND

Please describe your company and your position there.

I am the CTO of Medxnote. We provide integration services to healthcare, allowing them to integrate their clinical systems with Microsoft Teams.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Dev Centre House, and what were your goals?

We engaged with Dev Centre House to provide expertise on Azure services, particularly around Graph API and token management.

SOLUTION

How did you select Dev Centre House and what were the deciding factors?

Dev Centre House pitched us for work, having spent some time to understand what we do. We challenged them with a 'sticky' problem that had recently arisen. They worked the problem, came up with a solution and we decided to engage them with other aspects of the same work.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

I'm not describing the scope of work in details, but we chose to engage Dev Centre House to deliver the solution from architecture to deployment.

How many people from the vendor's team worked with you, and what were their positions?

Babar- Sales and Finance Twana- Project Management and development oversight Julian- Lead Developer

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project is ongoing, but to date DCH has managed expectations and has met the sprint milestones.

Describe their project management style, including communication tools and timelines.

We use Teams for ad hoc chats regarding sprint progress. We use GitHub for development and deployment. Regarding style, we find them professional, competent and enthusiastic.

What did you find most impressive or unique about this company?

We love their in-depth understanding and enthusiastic approach to problem-solving.

Are there any areas for improvement or something they could have done differently?

Project is ongoing, no areas for improvement identified to date.

BACKGROUND

Introduce your business and what you do there.

I am the owner and director of a company called R&B Concrete Pumping located in Ireland. We provide concrete to builders within Ireland and parts of Northern Ireland.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Dev Centre House?

We wanted to build a website, manage our invoices, and get help running Google ad campaigns, Facebook marketing, and the like.

SOLUTION

What was the scope of their involvement?

They took care of all of those things for us, from the website to running our marketing campaigns. We just have a set budget every month and they basically do all the keywords, and when queries come in, they manage our inbound. They have an agent who will respond for us because we are on the road all the time. For any leads that come in, they filter them and only send high-quality potential clients to us. 

What is the team composition?

I think there is one person who is dedicated to us, but I know there are a few other people involved.

How did you come to work with Dev Centre House?

We heard about them through a referral.

How much have you invested in them?

We pay monthly for advertising. Our bill is usually €1,450 per month (approximately $1,719 USD). Initially, when they set up the website, I think we paid around €7,000 (approximately $8,301 USD) plus VAT.

What is the status of this engagement?

They first build the website in July 2016, and our engagement has been ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

All the business pretty much comes from our campaigns on Facebook as well as through Google Ads. Our site is ranked first for several keywords.

Overall, I think it has been quite good. I get monthly reports. They send us reports of how many people call, how many people submit forms, and website traffic.

How did Dev Centre House perform from a project management standpoint?

Project management is pretty good. I am pretty happy about it because I don’t need to micromanage them, they work independently.  

We have a WhatsApp group, and my drivers get the information on WhatsApp. Any business that comes through that, I know it is from the campaign.

What did you find most impressive about them?

Any time I have needed something, I just pick up the phone and I know they’ll answer and take care of it. They also communicate well. If I ask something, they are able to explain it very well to me. They understand our business very well and can make good suggestions for us as a result. 

Are there any areas they could improve?

They could give us weekly updates. I told them that and they said they will do it. Outside of that, I can’t think of anything else. I'm very happy with them and have recommended them to a couple of friends already.

Do you have any advice for potential customers?

Just trust them. They understand my business and do things on my behalf. I don’t have to worry about anything to do with new leads or business coming in. I just put the budget in and I know I will get a certain number of customers coming in.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of MichaelP Construction, a construction company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Dev Centre House?

I needed someone to build my website and help with email marketing.

SOLUTION

What was the scope of their involvement?

They developed my website and did email marketing.

What is the team composition?

I worked with four people.

How did you come to work with Dev Centre House?

A friend gave me their contact information.

How much have you invested with them?

I spent around $10,000–$11,000. 

What is the status of this engagement?

We worked together from April–May 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’re very good at the work that they do. They delivered on time. I’m very happy with their work.

How did Dev Centre House perform from a project management standpoint?

We communicated via email and phone.

What did you find most impressive about them?

I like that they deliver everything on time. They do what they promise. I don’t have to remind them. I don’t speak very good English, but they do everything for me.

Are there any areas they could improve?

They’re the best.

Do you have any advice for potential customers?

I plan to do another project with them.

BACKGROUND

Please describe your company and your position there.

I work in a Logistics company and do outsourced work for Zagg. My main duties are Product & Content design for the Zagg ISOD App, as well as Administration of ISOD & Request Design Apps.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Dev Centre House, and what were your goals?

We required an App to manage our customer requests for new device designs. We needed photo submission and assessment capability, user data input of all device details, and administrative ability to assign Status' to submissions and message users when necessary.

SOLUTION

How did you select Dev Centre House and what were the deciding factors?

Zagg ISOD management found Dev Centre House.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We required a Desktop website for Administration of the App, as well as a Mobile App for users to easily submit good photos for design purposes.

How many people from the vendor's team worked with you, and what were their positions?

I worked almost exclusively with Twana, though his team were on hand when needed.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The App has successfully allowed me to monitor all incoming submissions, assess photos and details, contact users to discuss issues and successful requests. We have a log of Stored ID's, timeframe for each request and instant back-and-forth communication where necessary.

Describe their project management style, including communication tools and timelines.

Twana was very open to any and all suggestions on our usability of the Admin Panel. He ensured the user experience was smooth and direct. He set targets for new updates and delivered each time.

What did you find most impressive or unique about this company?

They have a very friendly demeanor and are open to suggestions and new ideas.

Are there any areas for improvement or something they could have done differently?

Not on my end.

BACKGROUND

Please describe your company and your position there.

I am Head of a retail support and aftercare team for a company with numerous retail partnerships on a Global scale.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Dev Centre House, and what were your goals?

We as a company had no single source of consolidated performance data for one of our specialized service offerings in stores across global locations. With the growth of our business this became more and more of a challenge with increased demand from retailers and distributor partners to provide data in real time with individual requirements. Our goal was to develop a real time performance portal which could be provided to both our retailers and distributors with different levels of access. This was the challenge we set to Dev Centre

SOLUTION

How did you select Dev Centre House and what were the deciding factors?

I has some previous experience with working with Twana from the Dev Centre on other software development projects and was impressed with the deliverables from this project. One of deciding factors was the experience and skills that Twana and his team bring to any project to deliver as efficiently and as cost effective as possible.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The scope of the work was to take multiple data sets and consolidate in to various dashboards that could be manipulated by the user based on individual requirements. There were various levels of access required with different views required against each user level. Project was divided into sprints with requirements for each sprint fully defined and prioritized against the company need. Each sprint was delivered on time and within budget

How many people from the vendor's team worked with you, and what were their positions?

Twana and his team of developers

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Improvement in customer satisfaction and reduction on time spent on excel reports from both internal and external perspective. Reduction in one FTE that could be deployed to other projects.

Describe their project management style, including communication tools and timelines.

The project is being managed by a series of sprints with a timeline agreed against each sprint. All sprint requirements are clarified and signed off before moving to build to ensure there is no ambiguity in terms of the deliverable. To date Twana and his team have never missed a deadline. All sprint details and progress is recorded on a Trello board which can be accessed at any time by any stakeholder.

All communications are provided in a clear and descriptive manner. Twana and his team also host regular project update meetings and a full demo of the project sprint is provided prior to deployment to production. All changes requested are managed and also recorded via the Trello board again for full visibility

What did you find most impressive or unique about this company?

What's most impressive is the variety of the skillset available within Twana's team to pretty much deliver whatever is required. There has been very little that this time have not been able to deliver regardless of the ask not only on this project but other projects that I have been involved with. What also stands out is their innovation. Twana and his team are extremely good at working with their customers to take an idea that has been put to them and develop it into something so much better than was originally requested.

Are there any areas for improvement or something they could have done differently?

No am very happy with the work that has been delivered and continues to be delivered to my company form Twana and his team. Any feedback provided which might help improve the service is taken on board and changes implemented where possible.

BACKGROUND

Please describe your company and your position there.

Consumer mobile accessories Global Director of Product Development

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Dev Centre House, and what were your goals?

We have a large install base for a consumer service globally. We needed a custom software solution to enable a Java version for customers who did not want a mobile OS solution. Dev Centre House was hired to develop this version and also propose how we could further enhance our custom software ecosystem for our customer base.

SOLUTION

How did you select Dev Centre House and what were the deciding factors?

Dev Centre House showed a passion for the project from the start. They displayed methods in which they could consolidate our roadmap and save time and investment simultaneously. They had a proven track record in which we could rely on with big name brands in their existing client list.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Dev C H developed a sustainable and scalable ecosystem for our company to support our rapidly expanding business across all global regions. For this project, JAVA development was the key tech used.

Also, backend development was key to the success of the overall project. It was all completed within a virtual environment which allowed for sustained validation to ensure continuity of service.

How many people from the vendor's team worked with you, and what were their positions?

We had access to a broad range of developers (2), UI designers (2), project manager (1), business development manager (1) and the company MD who always ensured the highest level of service was provided.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

in the time we started this project our business for this segment increased by 80% YoY. Due to the design and scalability from Dev C H, this was not an issue and we continued to serve and improve without interruption to our client base.

Describe their project management style, including communication tools and timelines.

Main project style was Agile. This was used to present to the senior management team to show where each deliverable was at any given time. They employed both formal and informal communication style and adhered to and exceeded timebound tasks for each work task.

What did you find most impressive or unique about this company?

Dev C H became part of our team, they were as connected and invested as we were at all times. We have since gone on to keep them on retainer to continue to innovate and iterate our software solution to stay at the pace of the consumer demands.

Are there any areas for improvement or something they could have done differently?

They are a gold star partner.

BACKGROUND

Introduce your business and what you do there.

I’m the director at Westpoint Car Wash.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Dev Centre House?

We needed somebody to build and develop our website.

SOLUTION

What was the scope of their involvement?

Dev Centre House built a website that showcases our services and respective prices. They integrated a booking functionality into it, so customers can even make appointments with us now. The new site even features customer reviews.

What is the team composition?

I just had one point of contact.

How did you come to work with Dev Centre House?

One of their guys is a friend of mine, so I asked him, and he offered their web development services to me.

How much have you invested in the engagement so far?

We probably spent between $600–$700 on the website.

What is the status of this engagement?

The project began and wrapped up in October 2015.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We examined our web traffic, and while it was quite slow at the beginning, but once we advertised on social media, we saw significant growth in digital footfall and online bookings. We started getting email inquiries, as well.

How did Dev Centre House perform from a project management standpoint?

They were exceptional. Whenever I needed an update, they were very fast in implementing it. I felt that they were always looking after me.

What did you find most impressive about them?

I was happy with how responsive they were. Every time I needed something, they were so quick to execute even the smallest tweaks.

Are there any areas they could improve?

No, nothing comes to mind. I was pleased with every aspect of the service.

Do you have any advice for potential customers?

Give them a call straight away. I highly recommend them.

BACKGROUND

Introduce your business and what you do there.

I’m the director at M&I Interiors, a curtains and blind designer. We offer a full service.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Dev Centre House?

We needed someone to build our website.

SOLUTION

What was the scope of their involvement?

The team at Dev Centre House designed and developed our company website. It’s a representative site.

If people are looking to get a home consultation for custom-made curtains or blinds, they can fill out a form, and we get back to them with a phone call or email. We give an in-home consultation, and then we design the product and fit the product as well.

I sent Dev Centre House pictures that I wanted uploaded on the site, and I was in contact many times with different questions. They also make changes when needed.

What is the team composition?

I work with Twana (Head of Development Squads).

How did you come to work with Dev Centre House?

A friend recommended them to me.

How much have you invested with them?

We spent €600–€700 (approximately $707–$825 USD).

What is the status of this engagement?

We started working together in October 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Dev Centre House finished the site within a week. It was extremely quick, and it’s working well. People get in touch with us over the website through email and phone. The website is also tied to our Facebook page.

How did Dev Centre House perform from a project management standpoint?

Twana discussed everything with us. Even now, if I have questions or want to add information, he helps me. I’m happy with his service. We’re in contact frequently.

What did you find most impressive about them?

I never had any difficulties with them. They’re great at understanding what I want. Their team gave me ideas on things that would work better. I like the ideas that they present.

Are there any areas they could improve?

No, there’s nothing I’d have them improve.

Do you have any advice for potential customers?

I highly recommend them.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a sex therapy practice.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Dev Centre House?

My previous website was done by another developer. It worked well initially, but, over time, I stopped getting the services and level of response I was hoping for. If something needed attention or service, the response time was very slow. I decided to part ways with that developer and build a new website.

SOLUTION

What was the scope of their involvement?

Dev Centre House built my new website. There’s a lot of information on it about the therapy I provide and for whom, including what kinds of issues and difficulties I aim to address. There’s a blog on the site, containing articles I’ve written for newspapers and magazines, transcripts of radio interviews, and more. Users can make appointment inquiries via the site as well.

I was offered other functionalities for the site, including a chatbot. I declined having that because of the nature of my work. I was also offered a Facebook integration, but I don’t use social media for similar reasons.

What is the team composition?

I worked with one person primarily, but there was one other person from Dev Centre House involved.

How much have you invested with them?

The development cost was around €700 (approximately $825 USD).

What is the status of this engagement?

I started working with Dev Centre House in autumn 2019. They developed the site in less than six weeks. I think it could’ve been even shorter, but I’m a bit of a perfectionist. There was nothing wrong with the site, but I went to and fro changing things.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The traffic to the site has increased, and so have appointment inquiries. People have told me that the site looks very good and professional. It looks more modern and has cleaner lines than my old one. It’s more accessible and easier to find information. The layout is much better.

How did Dev Centre House perform from a project management standpoint?

They’re extremely professional and responsive. They got back to me straight away with any queries. We communicated via email and phone. They seemed very flexible in terms of communication channels.

What did you find most impressive about them?

There was a lot that I didn’t understand when it came to the language around developing a website, but Dev Centre House simplified everything for me. They always gave me answers, suggestions, and ideas. That was very impressive.

Are there any areas they could improve?

I don’t think so, and I certainly would do a project with them again.

Do you have any advice for future clients of theirs?

I would recommend them without a doubt, but I don’t know what advice I could give. My experience was that Dev Centre House took over and started the process seamlessly. They worked effectively with me to find out what I needed and what best suited my needs. It didn’t require a lot of work on my part.