Designo Graphy

BACKGROUND

Please describe your company and position.

I am the Director of Luxury Plumbing LTD

Describe what your company does in a single sentence.

Luxury Plumbing Ltd. provides renovation and upgrade services for commercial and residential properties utilizing skilled plumbers, gas fitters, and electricians.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Designo Graphy to accomplish?

• Digital Advisory for CDAP Goverment Program
• Digital Marketing Strategy
• Website Modernization Consultancy

SOLUTION

How did you find Designo Graphy?

• Online Search
• Referral
• Canadian Government Website

Why did you select Designo Graphy over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Designo Graphy were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Designo Graphy has provided advisory services to enhance Luxury Plumbing’s digital presence and has assisted them with the Canada Digital Adoption Program (CDAP) as an approved advisor. Designo Graphy has conducted thorough competitor analysis and market research to provide valuable insights that enhance strategic decision-making. Their expertise also includes recommending technology upgrades to keep their business ahead in the digital landscape. Furthermore, they assisted in navigating grant opportunities and facilitating access to resources that support the growth objectives.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

 I'm extremely satisfied with my decision to choose the Designo Graphy team because Derek and his team have been incredibly helpful and guided me through the process. They provided a thorough digital consultation and presented numerous valuable options to benefit our business.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, definitely delivered on time. We had several meetings, during which Designo Graphy asked me numerous questions about my business to gain a thorough understanding of it. They then presented me with various solid options to choose from, tailored to my business needs.

What was your primary form of communication with Designo Graphy?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Part of the reason I chose them is their experience with similar companies to ours, which is a significant factor in my decision-making process.

Are there any areas for improvement or something Designo Graphy could have done differently?

No, I don't believe so. It went exceptionally well.

BACKGROUND

Please describe your company and position.

I am the CEO of Chardon Logistics Inc.

Describe what your company does in a single sentence.

The company offers professional moving and transportation services in the Calgary area and offers tailored moving plans for both residential and commercial clients.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Designo Graphy to accomplish?

• Digital Marketing and Digital Adoption plan and Advisory

SOLUTION

How did you find Designo Graphy?

Referral

Why did you select Designo Graphy over others?

• High ratings
• Close to my geographic location
• Good value for cost
• Company values aligned

How many teammates from Designo Graphy were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our primary goal is to automate our operations using a robust CRM system to enhance customer engagement and industry standing. Recognizing the need for specialized CRM training, Designo Graphy suggested third-party buying groups to expand our business network. We aim to consolidate operations by integrating CRM and ERP, with Designo Graphy offering an automated solution. They've also crafted a feedback strategy to elevate customer satisfaction. Additionally, they recommend leveraging local listiings.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our main objective is to streamline our operations through the implementation of a reliable CRM system, thereby improving customer engagement and solidifying our position in the industry. Recognizing the importance of specialized CRM training, Designo Graphy proposed the involvement of third-party buying groups to expand our business network. Our goal is to integrate CRM and ERP to centralize operations, and Designo Graphy is providing an automated solution for this purpose.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Absolutely, the services were right on schedule.

What was your primary form of communication with Designo Graphy?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out was their swift response time.

Are there any areas for improvement or something Designo Graphy could have done differently?

Well, I think there ain’t no need for improvement because everything went mighty smooth, with no flaws in the process, so my experience with Designo Graphy was incredible.

BACKGROUND

Introduce your business and what you do there.

I’m the director of Canadian Union, a money transfer platform.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with Designo Graphy?

We hired them to build a mobile app for our loans program.

SOLUTION

What was the scope of their involvement?

Designo Graphy built a mobile app for us from scratch, following all the processes and advice we agreed with them. The platform is a robust app with everything a customer needs, like creating an account and accessing our loan services. Regarding technologies, Designo Graphy developed the app for iOS and Android platforms.

What was the team composition? 

We worked with 5–6 members of Designo Graphy’s team, each with different capabilities as required. 

How did you come to work with Designo Graphy?

I knew about Designo Graphy’s work from a previous project, and we chose to work with them again because of their communication skills. 

How much have you invested in them?

We spent around $15,000 CAD (approximately $11,000 USD) with them.

What is the status of this engagement? 

We worked together from December 2022–February 2023.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Thanks to Designo Graphy's work, we had a lot of downloads, and they had great communications, which was key to the project's success.

How did Designo Graphy perform from a project management standpoint?

Designo Graphy did a great job with project management. We used different tools and media to communicate and keep the project going.

What did you find most impressive about them?

Designo Graphy has a great team with a good understanding of our needs.

Are there any areas they could improve?

I didn't think there was anything they could improve on because everything was excellent.

Do you have any advice for potential customers?

Stay on top of the project to answer their questions and communicate with them.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of AK Cakes, a home-based bakery in Calgary, Canada.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Designo Graphy?

I was working full-time, and this business was something I was doing here and there. When I decided to go full-on, I wanted to do everything properly, so I needed to start with advertisements and a website. I wanted my customers to access everything easily through the site.

SOLUTION

What was the scope of their involvement?

Designo Graphy has developed my website from scratch. We initially discussed how I wanted things to look, such as the color scheme and logo. They confirmed everything with me and helped me decide; there was a lot of back and forth, but they accommodated me. When I was happy with the outcome, the website was done.

Since then, they’ve been taking care of the site’s maintenance. Designo Graphy has also helped me with social media marketing on Facebook and Instagram. Additionally, they come up with creative ads and respond to comments on social media for me. In summary, they take care of my online presence.

What is the team composition?

I only have contact with the manager.

How did you come to work with Designo Graphy?

An acquaintance worked with them previously, so I felt comfortable starting a partnership with them.

How much have you invested in them?

I’ve spent around $5,000 CAD (approximately $4,000 USD).

What is the status of this engagement?

I began working with Designo Graphy in September 2022, and they built the website within a couple of months. However, I continue working with them on marketing services.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I’m very happy with the website. I even received a few orders on the day it launched. Since then, I’ve had inquiries every day.

How did Designo Graphy perform from a project management standpoint?

They’ve met deadlines and stayed on budget. For communication, we’ve used various channels.

What did you find most impressive about them?

The team is really accommodating and full of friendly people. They’re happy to adapt to whatever I’m comfortable with, and I’m exceedingly happy with their service.

Are there any areas they could improve?

No, I don’t think they need to work on anything.

Do you have any advice for potential customers?

If you want to work with any agency, you should have a plan in mind before you go to them.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of an artistic creations business. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Designo Graphy?

I hired Designo Graphy to build a website for me. 

SOLUTION

What was the scope of their involvement?

Designo Graphy created a website for me using WordPress and Divi. The site had lots of menus and e-commerce features. They did maintenance for the site, too. 

What is the team composition?

One person worked from Designo Graphy worked with me.

How did you come to work with Designo Graphy?

I found them through Google. 

How much have you invested with them?

I invested $1,000 CAD (approximately $800 USD). 

What is the status of this engagement?

The engagement happened in January 2022.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Designo Graphy did their best and gave me what I wanted. 

How did Designo Graphy perform from a project management standpoint?

Their project management was good. To communicate, we used phone calls and Zoom. 

What did you find most impressive about them?

Their biggest strength was their ability to listen to the customer. 

Are there any areas they could improve?

No, there weren’t any. 

BACKGROUND

Introduce your business and what you do there.

I am the co-owner of Circal Engineering. We design high-end audio electronics for the home theater market.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Designo Graphy?

We had developed a crude mobile application ourselves, but it wasn’t very graphically pleasing, and the functionality wasn’t great. App development isn’t our expertise, so we were looking for a partner who could improve the application to make it look better and more professional.

SOLUTION

What was the scope of their involvement?

Designo Graphy developed the app for iOS and Android and designed the functionality for devices of different sizes. We had already developed the application's base, and Designo Graphy added to it. We had a vision for what we wanted the application to look like, which we shared with them. They took the specifications from our existing application and developed a new look for it, making it more user-friendly and aesthetically pleasing. 

The app controls functions within the home theater entertainment system that we created. Users can configure their home theater systems to the application, which manages everything, including volume, display, channels, inputs, speakers, and sound modes. The app essentially replaces a remote control and allows users to operate their home theater system through their iPad, tablet or phone instead. 

What is the team composition?

We worked directly with two Designo Graphy team members, including Tariq (CEO) and a developer. 

How did you come to work with Designo Graphy?

We found Designo Graphy online. We were looking for a local partner so we could support our economy and fellow small businesses. We requested quotes from Designo Graphy and others and moved forward with them because we aligned on cost and timeline. 

What is the status of this engagement?

We began working with Designo Graphy in May 2022, and they completed the project in July 2022.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Designo Graphy made the application look much better and more finished and significantly improved the functionality. We’re happy with the result and how quickly they delivered the application.

How did Designo Graphy perform from a project management standpoint?

Designo Graphy managed the project well; their quality of work and communication was good. We were under a time crunch and needed the project to move quickly. They agreed to complete the project within our tight time frame and succeeded. They were communicative partners and always kept us updated. 

We extended their project scope, and they worked with us to revisit the specifications. They communicated especially well when we reached the testing stage at the end of the project. We typically communicated via email, phone calls, and Google Meet. I was very happy with the partnership. 

What did you find most impressive about them?

Their biggest strength is their communication. Designo Graphy stayed on top of the project and quickly informed us of any potential delays or roadblocks.

Are there any areas they could improve?

I only have one area for improvement. There were a couple of requirements that we thought they understood, and I wish they had communicated when they weren’t sure about something so we could avoid a misunderstanding.

Do you have any advice for potential customers?

I would suggest being very clear about requirements and specifications to ensure both sides are on the same page and completely understand the project.

BACKGROUND

Introduce your business and what you do there.

I’m the owner and president of Lubana Trucking Inc. We transport loads and run our flatbed and reefer driving operations within Canada and the US. We also provide brokerage services to the logistics departments of shippers and other carriers.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Designo Graphy?

We needed help to establish an online presence that ranked on Google. We wanted to appear on the search results page when users look up brokerage services or transportation reefer.

SOLUTION

What was the scope of their involvement?

Designo Graphy provides SEO services for us. They keep our website updated, checking it from time to time so visitors can have a good view of what we offer. They’ve developed the website from scratch and provided the domain and a cloud-based backup. 

What is the team composition?

We work with 3–4 people from their team, but we mainly deal with the owner. 

How did you come to work with Designo Graphy?

I found them through Google. Other vendors gave me different quotes and weren’t upfront about the costs. Designo Graphy explained the hidden fees and was honest from day one. They were very transparent about my options.

How much have you invested with them?

We’ve spent under $5,000 CAD (approximately $4,000 USD).  

What is the status of this engagement?

We started working together in February 2022. They completed the website by the end of the month, but our collaboration is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We receive a lot of calls thanks to their SEO work. They occasionally send me information about my website’s performance and how much traffic is coming in. We’ve also had over a 50% increase in following.

How did Designo Graphy perform from a project management standpoint?

They’re excellent in this regard. If we need something at 8:00 p.m. my time, they always answer. When they’re unavailable, they get back to me as soon as possible. We communicate over email and WhatsApp.

What did you find most impressive about them?

They’re really good at following up. Even after completing the website, they’ve kept checking in every month to tell me how things are going and provide recommendations to improve. I don’t see many other vendors reaching out once the project is completed. Moreover, they're knowledgeable and good at what they do. Our website is pretty advanced.

Are there any areas they could improve?

No, they showed me everything before publishing the website, and I provided the changes I wanted before it went live.

Do you have any advice for potential customers?

Just tell them what you need. Even if your website is completed, they won't mind returning and re-editing things. They’ll give you what you want.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a residential and commercial landscaping supply and installation company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Designo Graphy?

We hired Designo Graphy to create a website where our customers could see our services. 

SOLUTION

What was the scope of their involvement?

Designo Graphy has developed my website and given it various features, including a chat option. They help me with content creation, but they mostly use what I provide. Overall, the team walks me through what they need from me. They’ve also done the design and colors of the website, but I already have a logo design.

What is the team composition?

We work with one person, who’s my main point of contact. 

How did you come to work with Designo Graphy?

I found Designo Graphy through Google. Their reviews were good. I even saw the previous sites they’d done, and they were good. As a result, I hired them. 

How much have you invested with them?

I’ve invested under $5,000. 

What is the status of this engagement?

We started working together in March 2022, and the engagement is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Designo Graphy is awesome. The team is truly good, and I’d refer them to anybody. I couldn’t visualize the website at first, but they’ve built what I need. If some things don’t line up with what I envision, they change or adjust them right away. They’re good that way. 

How did Designo Graphy perform from a project management standpoint?

Their project management has been good. Everything has been clear, and they’ve exceeded expectations. On top of that, our main point of contact is truly responsive no matter the day or time — he always gets back to me. 

Overall, having one point of contact is good because things get done fast. Whenever I give him tasks, he does them right away. To communicate, we talk over the phone, on WhatsApp, and by email. 

What did you find most impressive about them?

Designo Graphy’s clear communication is awesome. They’ve walked me through the process, and the team has been fair with pricing. I’ve used other companies in the past, and it’s usually hard to know what we’re going to get for what we pay. Vendors will tell us a certain price for creating a website, and then there will be additional costs — the project then ends up costing more than that we expect. 

By contrast, Designo Graphy has everything laid out. I’ve paid for a couple of extra tasks, but they’ve been truly fair with the overall cost. Other people have good reviews online, but they only want to make more money. 

Are there any areas they could improve?

No, there aren’t any. They’ve been truly good. In fact, I’ve been the one who’s delayed the project because it takes me some time to give them the information they need. Every time I do give them what they need, they work right away.

Do you have any advice for potential customers?

I’ll refer Designo Graphy to anybody, but you must have all the necessary information together to start the engagement. In our experience, I’ve jumped the gun a little bit; the project has been delayed a bit because I don’t have all the necessary information in terms of what I want. 

BACKGROUND

Introduce your business and what you do there.

I’m the business development manager of a pharmaceutical delivery company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Designo Graphy Canada?

We were looking to provide our delivery services within the city of Calgary, so we needed to have a website developed.

SOLUTION

What was the scope of their involvement?

Designo Graphy Canada built and developed our website from scratch 

What is the team composition?

I worked on this project with a designer from their team.

How did you come to work with Designo Graphy Canada?

We came across Designo Graphy Canada while researching for capable web developers online.

How much have you invested with them?

We invested less than $2,000 CAD (approximately $1,500 USD).

What is the status of this engagement?

We worked from November 2021–March 2022.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The website is quite flexible and we’re quite happy with the feedback it’s been receiving from customers who’ve reviewed it. 

How did Designo Graphy Canada perform from a project management standpoint?

They were good from a project management perspective and we typically communicate through Microsoft Teams and phone.

What did you find most impressive about them?

We liked how approachable and friendly they were throughout the partnership.

Are there any areas they could improve?

There’s nothing they could improve on because they were always willing to resolve our issues as soon as they came up.

BACKGROUND

Please describe your company and your position there.

I am a manager at Mini Bus Ltd. We provide shuttle service between Calgary, AB and Edmonton, AB Canada.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Designo Graphy Canada, and what were your goals?

Shuttle Service Website, where passengers can check our schedule, routes and be able to book/purchase tickets online.

SOLUTION

How did you select this vendor and what were the deciding factors?

I found them through Facebook, after a couple of meetings they gained our trust. Gave us a pretty decent estimate as compared to the market.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

This project includes the following. Web Design Web Development Web & Email Hosting Setting up Booking Plugin Payment Gateways Market Research Search Engin Optimization Google Ad work Social Media Marketing Facebook Ads Manager Setting up Google Analytics Website Content

How many people from the vendor's team worked with you, and what were their positions?

Only one person. Their project manager.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project came out far better than what we actually thought of, they did a tremendous job.

Describe their project management style, including communication tools and timeliness.

Delays in project completion were always from our side. Great communication, very quick response to all questions or queries.

What did you find most impressive or unique about this company?

They are easy to reach, very friendly and even helped us and teach us how to manage the website for small changes or bus schedule updates.

Are there any areas for improvement or something they could have done differently?

I don't think so.