Denovo Agency

BACKGROUND

Please describe your company and your position there.

INEO Clinic is a medical tourism company, connecting overseas patients with top medical specialists in Lithuania. Current medical service focus: plastic surgery. Future services: bariatric surgery, orthopedic surgery, fertility treatment.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Denovo Agency, and what were your goals?

Denovo Agency was hired to create the website to INEO Clinic. Our goal was to create a website that was minimalist in design and modular in its functionality. We understood from the beginning that the website would undergo continuous changes as we tested what worked and what didn't. The primary goal of the website - lead generation via a contact form.

SOLUTION

How did you select Denovo Agency and what were the deciding factors?

After initial research we were choosing between three companies, all of whom we contacted. We were assessing the professionalism of their communication and transparency of their offered. We like that they were a relatively young and dynamic company, with a good portfolio of decent works, and (quite importantly) very reasonable pricing. Since then, they have proven to be competent and timely with their deliverables as well.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Key technology: WordPress

1. They provided web design mock-ups via Figma, which we then discussed. The primary purpose of this step was to clarify for each party what the objectives of the project were. Key design requests were made at that point.
2. After we clarified the general design direction, we delivered an identity manual containing our logo and corporate colors, as well as a content map via an Excel file.
3. An updated mock-up of the design was delivered which incorporated our notes from the initial Figma mock-up and the identity manual. After a few very brief adjustments, the development process began.
4. The website was created and handed over to us for content. Sample content was provided by us for the Denovo team for them to understand the format of the content and tailor design accordingly. Once the Wordpress side was set-up, we were filling it with content. Denovo offered to us to do it for us to save time (there were service 22 landing pages to fill), but we decided to do it ourselves, since we knew that the website would involve continuous content management.
5. Before launch, Denovo provided detailed (written, and video) instructions regarding content management, answering questions that came up on the spot, and helping us fix problems that occurred (or which we created) along the way.
6. After content was filled, a brief testing period (about 1 week) was conducted by our side, with minor bugs that Denovo immediately addressed.

How many people from the vendor's team worked with you, and what were their positions?

At all times and regarding all matters we were in contact with only one person - Modestas (CEO & Founder at Denovo)

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The website achieved the desired goals.

1. Minimalist design - it was our decision to keep the interface minimalists, with minimum "bells and whistles", and focus on leading the user to fill out the contact form. At the same time, it is visually clean and perhaps conservative, which is desired in the field of medical services.
2. Modularity and ease of content management - we made a specific point that we may need to re-arrange the website as we were figuring out what worked and what didn't. Denovo have set up the WordPress side in a way that made changes and content management quite easy, especially with detailed instructions and extensive support provided by them.
3. Smooth functioning - everything on the website functioned as intended from the beginning, which was crucial as it is our central lead generation tool. We have received around 30 inquiries though our website up to date since launch, with forms being filled out via a dedicated button (linked via our social media ads campaign) as well as through individual landing pages.

Describe their project management style, including communication tools and timelines.

All communication was done via email, with occasional phone calls when it was most efficient for both parties. This was convenient, and we never felt the need for additional tools.

What did you find most impressive or unique about this company?

A truly exceptional level of support. They replied to our email late at night and assisted us with problems even on weekends. They were always willing to help our team with the content management side, and even after the project was launched, they kept an eye on the changes we were making, proactively suggesting solutions to what they saw we wanted to achieve with each adjustment and generally helping us keep the website healthy.

Are there any areas for improvement or something they could have done differently?

Our initial project involved icons, a quote of which we requested. Unfortunately the price was 3 times higher than what we could find on the freelance market, so we had to decline, otherwise we would have ordered it with them.

BACKGROUND

Please describe your company and your position there.

I am managing director of company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Denovo Agency, and what were your goals?

We hired Denovo Agency to create a website for our business.

SOLUTION

How did you select this vendor and what were the deciding factors?

We had a great initial conversation and we decided to work with Denovo agency.

Describe the video(s) and the process in detail, including the project steps and all stages of production.

We had 4-5 steps to complete our project, but we never completed as Denovo Agency started to ignore us, lie to us, give empty promises.

Who did you work with and what was the feedback process like?

We worked with Modestas Taurinskas - director of the Denovo Agency. He was active for first 2 months and after that he started to ignore us, started to answer emails every 2 weeks, giving another empty promise.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Denovo Agency has never finished the project and we end up giving them loads of notices by email. Also a notice of termination of the agreement, which was also ignored.

Describe their project management style, including communication tools and timeliness.

At some point, I would say they are frauds, but at the beginning of project, Modestas Taurinskas was active. However, later on everything with communication went wrong. Still trying to get back my deposit.

What did you find most impressive or unique about this company?

Negative reviews.

Are there any areas for improvement or something they could have done differently?

Almost everything.

BACKGROUND

Please describe your company and your position there.

My company Locus delivers service connected to 3D or 4D products, georeferenced or placed via augmented reality. Im the CEO.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Denovo Agency, and what were your goals?

Denovo created webpage and also developed javascript based library 4D viewers, individualized for Locus environment.

SOLUTION

How did you select Denovo Agency and what were the deciding factors?

I have selected Denovo because of great project portfolio and some mutual connections.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

First, web page is great and it runs on fusion builder so it's for me to edit my page without experts expenses. Secondary, the 4D viewers from Cesium js are also well built and it's easy to edit code because Denovo made it well.

How many people from the vendor's team worked with you, and what were their positions?

2-3

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Well, products were delivered on time and support is always there with quicker response than anyone could imagine.

Describe their project management style, including communication tools and timelines.

It's amazing how disciplined and dedicated Denovo is. Project management goes through Asana platform together with Toggl.

What did you find most impressive or unique about this company?

Discipline, quick response, well made code, smooth workflows and great communication. I have never regreted recommending Denovo.

Are there any areas for improvement or something they could have done differently?

Natural progress will do the rest, Denovo is good at what they promise.