Call Center Outsourcing in Nigeria
Many good business process outsourcing companies across the world provide excellent outsourcing services. But only a few of them customize their services to match your business needs and culture. Before starting our service, we at DelonApps work hard to learn how you do business, how you treat customers and how you resolve issues, and tailor our services accordingly.
Our company is based out of Boston, United States and Lagos, Nigeria. But we provide our BPO service through our excellently trained agents in Lagos. Our agents in Lagos will represent your company impeccably like they are your inhouse full-time staff. They are thoroughly screened for typing speed, spelling, grammar, and comprehension, as well as communication and listening skills. All of our agents work at our call center office, but can deploy remotely during pandemics and natural disasters.
We started offering technology solutions in Nigeria since 2007. And we have provided services to companies in Nigeria, United States, UAE, Kenya, Mozambique, DR Congo, Congo Brazzaville, Benin Republic, Sierra Leonne, and Chad. Our call center business includes some staff with clear British accent and the others speak very clear neutral Nigerian accent.
Our top call center solution in Nigeria is available for clients in the United Kingdom, English-speaking European countries, the United States, Canada, India, as well as Nigeria and the rest of Africa. We offer you up to 70% cost savings when compared with hiring full-time inhouse call center agents. No matter where your office or customers are, we offer 24/7 service.
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45 Dan RoadCanton, MA 02021United States
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Reviews
the project
Call Center Services for Healthcare Services Company
"They have provided affordable and excellent service."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
We provide technology services to small medical practices in the United States and other countries.
For what projects/services did your company hire DelonApps?
We had earlier hired them to develop a mobile application for us, but the most recent service we hired them for is 24/7 call center. Because we get enquiries from all around the world from people in different time zones, we needed a reliable company that could provide us with excellent 24/7 call center solution. DelonApps is giving us an excellent service.
What were your goals for this project?
We needed world class and affordable 24/7 call center service.
How did you select DelonApps?
Referral
Describe the project in detail.
DelonApps offered us top quality mobile app development service last year, but they have since been offering us ongoing 24/7 call center service. They offer us omni-channel solution, which includes voice and web chat. Our customers provide great feedbacks to us about our fast and helpful responses, and we owe this to DelonApps.
What was the team composition?
We don't have an idea of their team composition, but we are just impressed that they provide quick updates to us and treat our customers great.
Can you share any outcomes from the project that demonstrate progress or success?
Excellent feedback from our customers.
How effective was the workflow between your team and theirs?
Remarkable
What did you find most impressive about this company?
The fact that they can deliver excellent service at affordable rates. They were cheaper than all the options we got from the Philippines and of course Nigeria. They have provided affordable and excellent service.
Are there any areas for improvement?
I dont have any specific area for now.
DelonApps' services have received positive feedback from the client's customers. This project has opened opportunities for aspiring customer representatives who can deliver excellent service at affordable rates. The client highlighted their responsiveness to calls for progress reports.