What evidence can you share that demonstrates the impact of the engagement?
In terms of mentoring connections, when we first started, we were making about 900 matches a year. We now make 10,000 a year, and Dayspring has been part of that journey. We’ve become a more global platform, with a presence in over 100 countries, in English, Spanish, French, and soon, Indonesian. Dayspring has been with us through the language iterations and the expansion of language portals. We have over 60,000 entrepreneurs and over 20,000 mentors on the platform today.
How did Dayspring Technologies perform from a project management standpoint?
We’re working on several different large projects, which each need separate support owners. Dayspring has been helpful in that, thanks to their flexibility. We have a project management system that’s quite well-honed. They have a well-defined internal process and have helped guide us to a process on our end too. We didn’t have an in-house engineering team, so that was especially useful. They have a detailed method for management, but they’re also flexible and adjust to what we need.
Our product owners used Basecamp for regular communication, and we’ve used a Trello board to manage sprints. I’ve been in touch with their management team over email and have also gone to their office in San Francisco for two-hour strategy sessions. I got input from them on how to approach the future of the platform, and they’ve always been accommodating within available hours.
What did you find most impressive about them?
They’re a conscientious and thoughtful organization, who are really about doing good. This is why they’ve been such a good partner for us: they believe in their work and always respond to our needs in a way that’s understanding of the fact that we’re resource-constrained and depend on them. They never pushed any services on us; they understood that we had a long-term partnership.
Are there any areas they could improve?
They have a lot of experience and expertise, but they could be a bit more forthcoming when it comes to strategic insights and guidance for people like me, without a lot of experience in the technology space. It would be good to have an annual review process, to go over what we’ve done and how we can improve the process the next year. We have had meetings, but not as review processes.
Do you have any advice for future clients of theirs?
No, I can't name anything.