What evidence can you share that demonstrates the impact of the engagement?
Everything is up and running, and it's flawless. We launched the new site at a Hidden Hero Caregiver event that was hosted by First Lady Michelle Obama and the Elizabeth Dole Foundation. The only feedback we received was how great it looks and that it’s everything our Network needed. The site is very user friendly and caregiver-focused. We were very intentional in using caregiver feedback to build the website, and Dayspring delivered on all requested features.
Because of their work, we've been able to build out a custom community in Salesforce. I've had the pleasure of showing it to other nonprofits as a “gold star” example of Salesforce community customization.
How did Dayspring Technologies perform from a project management standpoint?
They’re phenomenal and they managed the project beautifully. Everyone at Dayspring makes themselves available, so I never felt like I was asking a bad question or bothering anyone with my numerous inquiries. They’re very responsive and I never went more than a couple hours without getting an answer to a question.
We’ve never met in person but used the Zoom platform as well as email, Basecamp, and phone calls. If there’s ever any concern, I can reach out to them and they’ll make any requested changes. Our team highly treasures the relationship. If I could only have one vendor, it would be Dayspring.
What did you find most impressive about them?
Of all the tech companies that I've worked with, Dayspring is far and away the most patient with a group of people that are less than tech savvy. They really went above and beyond to make sure we felt comfortable and understood what was happening without ever making us feel like idiots.
John (managing principal, Dayspring Technologies) and Jessica (Salesforce consultant, Dayspring Technologies) are the absolute best people to work with.
Are there any areas they could improve?
I can't think of one.