Daxx

What evidence can you share that demonstrates the impact of the engagement?

Because they are integrated with our overall development team, it is difficult to pinpoint specific effects that they have had, but they are a significant part of anything that we have accomplished since we began working with them.

All of the work that they deliver for us is well built and functions very smoothly, so we have been able to entrust them with just as much of our portfolio as our in-house team. Technically, they are the best remote team I have ever worked with in 20 years of experience.

How did Daxx perform from a project management standpoint?

Initially, they were more directly integrated with our team, and the developers would communicate directly. As the team expanded, we added a few project managers on their side who have been helping us to effectively monitor and direct all of the work that is going on.

Even though they are integrated throughout our different teams, the individual developers have been able to adapt to all of the different processes and project management tools of the team that they are working on. And on top of that, the project managers on their side are very disciplined about making sure they track all of their work and deliverables

What did you find most impressive about them?

The quality of their engineers’ technical skill is just outstandingly strong, despite being a relatively young team. They have the skill levels of some engineers in the Bay area who have been working for over 20 years.

On top of that, there is a level of integrity from the individual engineers to the management of the company that you don’t often find from outsourcing companies. They are always on top of things and willing to accommodate any of our needs, which have changed dramatically over the years that we’ve spent working with them.

Are there any areas they could improve?

No, I really have been completely satisfied with the service they provide to us.

Do you have any advice for potential customers?

When you work with any outsourced team, it requires an investment from your side to make sure that you establish clear expectations and that they know what your goals for the product are. If you just give them a list of requirements and don’t follow up, you will get a good product, but it might not be exactly what you were looking for — not because they did anything wrong, but because you didn’t provide them the guidance that they needed. Constant communication is absolutely key.

What evidence can you share that demonstrates the impact of the engagement?

Daxx has been able to put together a highly skilled team that is dedicated and focused on delivering an accurate solution. The team has always received and implemented feedback well, which tells me that Daxx found developers who fit across the company as a whole.

Daxx’s guidance concerning expectation, task, process, and project management has helped the company take huge steps in the right direction.

How did Daxx perform from a project management standpoint?

Daxx helps us with project management for the team. We use Jira to track project progress and individual tasks, and have collaborative communication. While there are some deadlines that just can’t be met, Daxx’s HR manager and our senior PM do everything in their power to make sure the team is managed tightly and release dates are met.

It’s my opinion that we are all one team—Daxx, the development team, and us—so I try to meet with them regularly. I visit the Daxx office space a few times a year.

What did you find most impressive about them?

They are very involved not only when things are going well, but also when we face unexpected complications. They have always been there for us as a real partner.

Are there any areas they could improve?

It would be a great addition to their services if they were able to be more involved in the technical aspects of the projects. That expansion to their business would take some stress and worry away from clients.

Do you have any advice for potential customers?

My advice is to ask questions. If there is ever something additional that you want, something you don’t understand, or if you've run into an issue—whether within your process or team—reach out to Daxx and they will help.

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Daxx was always fast to respond to feature requests. Before we started working with Daxx, we couldn't handle changes at anywhere near our current speed. The positive feedback our product has received is a direct result of Daxx' work.

How did Daxx perform from a project management standpoint?

Daxx performed well in terms of project management. We use Trello and Intercom for organizing feature requests.

What did you find most impressive about Daxx?

In terms of higher-end virtual employees, we don't have a basis for comparison with Daxx. Compared to other freelancers, though, Daxx has provided a much more transparent collaboration. We don't have to worry about timeliness, which takes some weight off our team.

Are there any areas Daxx could improve?

The only drawback has been that we don't have a set contact person at Daxx for any issues which may arise. When we first got in touch with Daxx, we spoke to 4 to 5 different people, each one with a different role. Whenever I have a question or problem, I have to fire an email to all of them.