Virtual Office Solutions

Davinci Virtual was founded in June 2006 through the partnership of Bill Grodnik and Martin Senn. In August 2007 Davinci launched their first website to get the word out about virtual offices and virtual receptionist services.

Today Davinci Virtual is the global provider of virtual offices, live receptionist services, business addresses, workspace solutions, meeting rooms, conference room rentals and shared office spaces.

 

Basic info

No free trial

50 mins $99/mo

Business 50 Promo: 50 mins for $99/mo

Business Plan: starting at $149/mo

Premium Plan: starting at $199/mo

 
Undisclosed
 
Undisclosed
 
50 - 249
 Founded
2005
Show all +
Salt Lake City, UT
headquarters
  • DaVinci Virtual
    2150 South 1300 East, Suite 200
    Salt Lake City, UT 84106
    United States
    888.462.6793

Reviews

Sort by

Receptionist and Live Chat for Real Estate Company

"They are unique, innovative, excellent, and smart."

Quality: 
4.5
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
4.5
The Project
 
Less than $10,000
 
2015 - Ongoing
The Reviewer
 
201-500 Employees
 
Miami, Florida
Sales Senior Manager, Real Estate Company
 
Verified
The Review
OPPORTUNITY / CHALLENGE

Why does your company use Business Process Outsourcing services? Did you use to handle these needs in-house?

I used this company to improve technical support for my clients.

What is the volume of inbound calls your company was handling per day?

More than 30% per day.

What were your company’s goals for the partnership with this service provider?

My goal was to expand the company more.​​​​​​​

SOLUTION

What does this service provider provide for you on a normal basis?

They provide virtual office, live receptionist, live web-chat, and auto receptionist services.

Could you describe this service provider's pricing structure and how they bill you?

It costs $149 per month and I am billed monthly.

How did you find and select this service provider?

They were a recommendation from the company's advisers.

RESULTS & FEEDBACK

Please assess this service provider's quality of work.

They are unique, innovative, excellent, and smart.

How much time and money do you estimate that this service provider saves you each month?

They save us around $5,000 per month.

Based on your experience, what takeaways can you share about working with this service provider?

They are a great provider of business addresses, live answering services, and meeting spaces.​​​​​​​

What do you think are the strengths of this service provider?

Their strength is their experience in this area.​​​​​​​

4.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer

Data and Document Storage Solutions for IT Organization

"They have done a lot for my company."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000,000+
 
June 2009 - Ongoing
The Reviewer
 
10,000+ Employees
 
Kansas City, Missouri
IT Department Head, Information Technology Organization
 
Verified
The Review
OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you previously handle these needs in-house?

We need back office services because it helps us keep track of all of our documents and it helps us explain things better when customers ask us questions. It is a good learning tool.

What type of work does your internal staff avoid by using a back office service?

Anytime you give someone else responsibility for an aspect of your business, whether a full-time new hire or an outside vendor, there is risk involved. Did I hire the right person/company to do the job? Will they do what they are supposed to do? How will they "fit" with existing employees or departments? These are the questions that nag owners of small businesses when handing over the reins to a new employee or vendor.

What challenge were you trying to address with the service provider?

Our goals were to become better and become one.

SOLUTION

What was the scope of the service provider's involvement?

They provide us with a storage for all documents.

Could you describe the service provider's pricing structure and how they billed you?

They bill us through an online system and that is how we pay, too.

How did you come to work with this service provider?

I did some research and looked at reviews.

How would you assess the service provider's ability to turn around quality work, to provide customer service, and to communicate?

They have done a lot for my company. They have helped us become better at communicating and explaining. They have also taught us how to work as a team.

How much time, in hours, does this service provider save you each month?

46

How much money does this service provider save you each month?

10,000

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They're great. I don't have too many complaints because they're a great company.

What are the service provider's strengths?

Their customer service is outstanding. Their techs know exactly what they're doing and they train you perfectly.

How can the service provider improve?

There is nothing to improve.

How long has your company been working with this service provider?

June 2009 - Ongoing.

How much money do you spend annually with this service provider?

$10,000,000+.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Davinci Peforms Well and is Effective Answering Customers' Calls

"It has benefited our organization by quickly answering customer phone calls and providing direction for customers to our interest in their calls."

Quality: 
n/a
Schedule: 
n/a
Cost: 
n/a
Willing to refer: 
3.5
The Project
 
Less than $10,000
The Reviewer
 
51 - 200 Employees
 
Austin, TX
Manager, Business Development
 
Verified
The Review

Recommendations:

The recommendations that I would make is to provide their representatives the information necessary to meet their customer services.

Experience:

Davinci Virtual provides more effective customer service for our staff to answer questions to our customers more effectively. Davinci Virtual could better improve our industry knowledge to better guide our customers in the correct department within our organization. Our organization uses Davinci Virtual's feature of customer messaging and taking calls for our staff. Davinci Virtual has performed relatively well. It has benefited our organization by quickly answering customer phone calls and providing direction for customers to our interest in their calls.

Pros:

I like their effectiveness in answering customer calls. It provides customer comfort.

Cons:

Davinci Virtual does not prepare staff enough in general knowledge of our industry to provide customers a better feeling to their attention. Davinci Virtual could better familiarize itself with our industry services.

Effective Campaigns and Great Turnaround Times

"The level of knowledge and service was on point."

Quality: 
n/a
Schedule: 
n/a
Cost: 
n/a
Willing to refer: 
5.0
The Project
 
Less than $10,000
The Reviewer
 
1-10 Employees
 
Ames, IA
Owner, Other
 
Verified
The Review

Recommendations:

Try it you will be hooked. Pricing is good too.

Experience:

DaVinci Virtual provides excellent feedback in real cases. The level of knowledge and service was on point. They made my customer feel like they were cared about and important. Live reception and for outbound the response, the robots were fantastic. Each campaign was effective and with great turnaround times. The world is moving too fast. Like I said, the information turn around.

Pros:

Clarity, ease of setting up a campaign and the live reception for the end user.

Cons:

So far , service has been good

Excellent Service and Increased Efficiency

"Their service has been excellent and we have improved greatly."

Quality: 
n/a
Schedule: 
n/a
Cost: 
n/a
Willing to refer: 
4.0
The Project
 
Less than $10,000
The Reviewer
 
1,001 - 5,000 Employees
 
Decatur, GA
Vice President, IT
 
Verified
The Review

Recommendations:

We'd recommend it 100%, definitely would tell that organization to give them a try. They won't be disappointed!

Experience:

We chose Davinci Virtual because they have overall better pricing and I heard great reviews. We needed more efficiency and that's exactly what we got. We use all of the phone features: call waiting, multiple lines, voicemail and more. Their service has been excellent and we have improved greatly. We never miss any calls and the call quality is excellent. It has helped our company tremendously.

Pros:

It's very easy to learn and work. It's created a better environment for us; everything runs so smoothly.

Cons:

Everything is great.

Effective Campaigns and Great Turnaround Times

"The level of knowledge and service was on point."

Quality: 
n/a
Schedule: 
n/a
Cost: 
n/a
Willing to refer: 
5.0
The Project
 
Less than $10,000
The Reviewer
 
1-10 Employees
 
Ames, IA
Owner, Other
 
Verified
The Review

Recommendations:

Try it you will be hooked. Pricing is good too.

Experience:

DaVinci Virtual provides excellent feedback in real cases. The level of knowledge and service was on point. They made my customer feel like they were cared about and important. Live reception and for outbound the response, the robots were fantastic. Each campaign was effective and with great turnaround times. The world is moving too fast. Like I said, the information turn around.

Pros:

Clarity, ease of setting up a campaign and the live reception for the end user.

Cons:

So far , service has been good

24-Hour Customer Service for Energy Company

"The quality of work is spectacular."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
2015 - Ongoing
The Reviewer
 
51-200 Employees
 
East Lansing, Michigan
President, Energy Company
 
Verified
The Review
OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you previously handle these needs in-house?

We need quality, personalized attention to the client and to offer the services of my company.

How many inbound calls did your company handle every day? How much time did your employees spend on the phone every day?

Approximately 50 calls a day.

What challenge were you trying to address with the service provider?

I was recommended this company and decided to investigate more about them. I contacted them directly and decided to hire them.

SOLUTION

What was the scope of the service provider's involvement?

DaVinci Virtual provides a quality service with highly trained staff for customer service, 24 hours a day.

Could you describe the pricing structure and how they billed you?

I have a monthly payment for DaVinci Virtual's service. They have individual prices and packages of services where they give a good offer.

How did you come to work with this service provider?

I was recommended this company and look for their website. Then I contacted them and decided to use their services.

How would you assess the service provider for answering calls, customer service, and communication?

They have been better than the first company I hired. They have been better in many aspects and the quality of the attention is spectacular. They are attentive to all and have an efficient working protocol.

How much time, in hours, does this service provider save you each month?

N/A.

How much money does this service provider save you each month?

About $350 a month.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They do almost all the work. They take care of the entire area of calls and manage everything.

What are the service provider's strengths?

They have highly trained staff for the attention of the calls and a good interface.

How can the service provider improve?

They could offer an application for customer service via smart phones.

How long has your company been working with this service provider?

2015 - Ongoing.

How much money do you spend annually with this service provider?

$5,000 to $9,999.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Bilingual and Call Answering for Business Services Company

"They are constantly trying to improve their services."

Quality: 
3.5
Schedule: 
4.5
Cost: 
3.5
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Mar. 2014 - Ongoing
The Reviewer
 
51-200 Employees
 
Brazil, Indiana
Marketing Manager, Business Firm
 
Verified
The Review
OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you previously handle these needs in-house?

It helps us better communicate with our clients on a more personal basis. It was a 50/50 situation until we started growing and that's when we made the decision to go 100% virtual, and we haven't looked back since.

How many inbound calls did your company handle every day? How much time did your employees spend on the phone every day?

92%.

What challenge were you trying to address with the service provider?

We wanted a company that gave us more than what we needed. When we started researching we found Davinci went above and beyond with included bilingual services and a decent rate.

SOLUTION

What was the scope of the service provider's involvement?

They provide bilingual services and call answering. They also order office supplies and are completely professional.

Could you describe the pricing structure and how they billed you?

They bill us on a monthly basis and if we were to find a better deal, they would even reduce the monthly payment for us.

How did you come to work with this service provider?

We found them through online research and reviews of current and past clients.

How would you assess the service provider for answering calls, customer service, and communication?

They are professional at all times and they know what is needed to make it a satisfying call.

How much time, in hours, does this service provider save you each month?

35.

How much money does this service provider save you each month?

$40 a month.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

If anything they have become better equipped and more knowledgeable about what our clients want and expect, which helps save time, effort, and money.

What are the service provider's strengths?

They are constantly trying to improve their services.

How can the service provider improve?

I think the rate is decent but I wouldn't complain if it went down 10-15%.

How long has your company been working with this service provider?

Mar. 2014 - Ongoing.

How much money do you spend annually with this service provider?

$200,000 to $999,999.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 3.5 Cost
    Value / within estimates
  • 3.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Data Entry and Billing Services for Business Services Company

"They provide good quality."

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
4.5
The Project
 
$10,000 to $49,999
 
Nov. 2015 - Ongoing
The Reviewer
 
51-200 Employees
 
Scottsdale, Arizona
President of Business Development, Business Services Company
 
Verified
The Review
OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you previously handle these needs in-house?

We needed the expertise.

What type of work does your internal staff avoid by using a back office service?

Our staff can avoid the busy work.

What challenge were you trying to address with the service provider?

Our goals were to save time and preserve quality.

SOLUTION

What was the scope of the service provider's involvement?

They provide billing and data entry services.

Could you describe the service provider's pricing structure and how they billed you?

We are billed monthly.

How did you come to work with this service provider?

We found them through a recommendation.

How would you assess the service provider's ability to turn around quality work, to provide customer service, and to communicate?

They provide good quality.

How much time, in hours, does this service provider save you each month?

20

How much money does this service provider save you each month?

$3,000

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

N/A

What are the service provider's strengths?

They provide good quality and detail.

How can the service provider improve?

There is nothing to improve.

How long has your company been working with this service provider?

Nov. 2015 - Ongoing

How much money do you spend annually with this service provider?

$10,000 to $49,999

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer

Economic Answering Service

"They have given our customers an easier way to contact us."

Quality: 
n/a
Schedule: 
n/a
Cost: 
n/a
Willing to refer: 
3.0
The Project
 
Less than $10,000
The Reviewer
 
1,001 - 5,000 Employees
 
New York, NY
Director, IT
 
Verified
The Review

Recommendations:

The most economic option that I found.

Experience:

Davinci Virtual was economic. We use all of their services. They have given our customers an easier way to contact us.

Pros:

How economic it is.

Cons:

The quality of the phonecall answering.