Expert IT Management, Cyber and Help Desk Services
For over two decades, Dataprise has been helping organizations throughout the United States manage their IT with our unique approach to technology management and consultancy solutions. As one of the nation's largest Managed Service Providers (MSP), our deep pool of over 300 certified engineers, subject matter experts, and IT support staff are ready to help your business grow and thrive. Whether you're midmarket business or an enterprise-level organization, we have the right solution for you.
Dataprise’s integrated IT solutions and services are tailored to the needs of strategic IT leaders and provide best-in-class managed security, network, infrastructure, collaboration, mobility, and end-user solutions.
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Focus
Portfolio
CIO's Guide to Security in the New Hybrid Workforce
Today, 73% of workers want flexible remote options to continue, but at the same time, 67% of employees want more in-person work or collaboration in the post-pandemic world. Dataprise explores the CIO's Guide to Security in the New Hybrid Workforce. Here are some of the topics explored:
- Security in a Hybrid Workplace
- Cybersecurity Challenges in a Hybrid Workforce
Download the guidebook here
Dataprise Technical Engineering Center
Our IT help desk services are comprised of certified, US-based IT professionals. We offer high-quality business IT support desk and remote network monitoring services – every hour of every day. Much more than a traditional support desk, Dataprise's IT help desk services provide our customers with professional and immediate help desk support without the costly overheard. Our IT help desk services are available 24x7x365 via phone, email, webchat, or our secure web portal.
Learn more about the TEC here
How to Survive a Ransomware Attack: Infection Vectors, Response & Long-term Defense
Ransomware attacks are surging and becoming more dangerous as cybercriminals activate double extortion schemes that threaten both data encryption and the publishing of confidential information. To combat Ransomware 2.0, organizations must be educated, deploy appropriate security defenses, and have a detailed incident response plan.
Watch our on-demand webinar to hear from two cybersecurity experts from Dataprise and Blue Team Alpha as they touch on:
- The State of Ransomware 2.0
- Most Common Infection Vectors & Key Defenses
- To Pay or Not to Pay?
- The Dos and Don'ts of Response
- Remediation & Post-Incident Communication
- Real Life Response: Anatomy of An Attack
Dataprise Recognized on CRN’s MSP 500 List
CRN®, a brand of The Channel Company has named Dataprise to its 2020 Managed Service Provider (MSP) 500 list in the Elite 150 category. This marks the seventh consecutive year that Dataprise has been named an Elite MSP.
This popular list identifies North American solution providers that deliver operational efficiencies, IT system improvements, and a higher rate of return on investments for their customers. These accomplished MSPs work tirelessly to guide their customers and create solutions for complex IT issues.
Read the Dataprise press release here
Our Culture, The Dataprise DNA
At Dataprise, we celebrate what makes us unique: our people. We focus on professional growth, advancement, and have plenty of fun along the way.
For over two decades, Dataprise has been an integral part in providing managed services to small-to-medium sized companies. Since our inception in 1995, we have remained unwavering in our efforts to not only provide the best customer service, but also create an exceptional experience for our employees.
Reviews
the project
Cloud Consulting & Cybersecurity for Investment Company
"We’ve built a fantastic relationship with Dataprise — they respect what we do and value our time."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the president and CEO of a trust company. We handle investments and estate plans.
What challenge were you trying to address with Dataprise?
We were fulfilling our IT needs in-house, but we started to have difficulties. Hence, we needed a firm who could take over our computer needs.
What was the scope of their involvement?
Dataprise started by upgrading our servers and putting us on the cloud. They now provide cybersecurity and data redundancy services for the overall protection and management of our services. Additionally, they've facilitated the internal team's transition to remote work.
What is the team composition?
We have two primary contacts: a relationship manager and a technical manager. We’re also in touch with their helpdesk and cybersecurity team.
How did you come to work with Dataprise?
We sent out an RFP and narrowed it down to those who had a presence in Nashville, Tennessee. We interviewed a few and eventually decided to go to Dataprise’s site. We were impressed with their facilities and the whole team, so we decided to hire them.
How much have you invested with them?
We’ve spent around $130,000.
What is the status of this engagement?
The engagement started in November 2016, and it’s ongoing.
What evidence can you share that demonstrates the impact of the engagement?
It’s been a very positive experience. Dataprise’s data redundancy work has allowed us to worry less about our servers going down — we always know our data is protected. Additionally, thanks to their help, we've successfully transitioned to remote work.
How did Dataprise perform from a project management standpoint?
We’ve built a fantastic relationship with Dataprise — they respect what we do and value our time. They’re highly responsive. To communicate, we use emails or phone calls. We can also go to their website and make a service request.
What did you find most impressive about them?
I’m highly impressed by their expertise and commitment to technology. Furthermore, they value relationships, responsiveness, and respect.
Are there any areas they could improve?
I don’t have any complaints — they’ve done a great job.
Do you have any advice for potential customers?
Take their advice, use their expertise to your advantage, and make them a part of your team.
the project
Cloud Hosting & Managed IT Services for Collections Law Firm
"Thanks to Dataprise, our internal team works much more efficiently and effectively."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the director of operations at a legal collections law firm.
What challenge were you trying to address with Dataprise?
Our clients are extremely strict about security because we store a lot of sensitive data, so we needed someone to help us with our IT needs.
What was the scope of their involvement?
Dataprise supports all of our IT needs, and they help us store our data securely. We have around four servers that they host for us on the cloud, and they make sure that we’re compliant with security standards. Additionally, they manage our emails, work with software vendors, and ensure that everything in our office is running correctly. For example, if one of our computers is having an issue, we call Dataprise, and they take care of it for us. We work with them on a day-to-day basis.
What is the team composition?
We work with three engineers on a daily basis. Then, if I have to escalate an issue, I contact Scott (Service Delivery Manager). We also work with Matt (Corporate Recruiter & Talent Acquisition Advisor).
How did you come to work with Dataprise?
We used to work with a different vendor, but they weren’t meeting our needs. As a result, we reached out to a law firm in our building for a recommendation, and they were using Dataprise.
How much have you invested with them?
We’ve spent $75,000.
What is the status of this engagement?
The project started in August 2020, and it’s ongoing.
What evidence can you share that demonstrates the impact of the engagement?
We struggled during onboarding, but eventually, we picked things up. Everything’s been smooth sailing since then. They’ve done a great job — we no longer have any unexpected downtimes, which is a huge deal. Furthermore, being on the cloud has allowed us to eliminate some issues we were having before. Thanks to Dataprise, our internal team works much more efficiently and effectively.
How did Dataprise perform from a project management standpoint?
They’ve done an excellent job. All their processes are clearly outlined in emails they regularly send us, which we sign off on through DocuSign. We also have weekly phone calls where we go over our issues. Dataprise has beaten all the deadlines we’ve set while being extremely transparent on their progress. Everything’s laid out for me — I know all our downtimes, so I’m able to plan for them.
What did you find most impressive about them?
The Dataprise team is accessible — not only do I have access to their engineers, but I can also easily contact the CEO if I need to. Even though they’re a large company, their customer service is fantastic and personalized.
Are there any areas they could improve?
Their staff turnover rate is relatively quick, so we have to go through the onboarding process more often than we would like. However, I understand that it’s common in their industry, so it’s not a big issue.
Do you have any advice for potential customers?
Be clear about what your expectations are and spell everything out.
the project
Managed IT Services for Personal Security Company
"We really appreciate their fast turnaround times and executions."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
VP, Corporate Operations at Bond. Bond is revolutionizing personal security & Peace-Of-Mind via a novel platform that intertwines innovative technologies and AI, with human operational excellence.
For what projects/services did your company hire Dataprise?
IT is mission critical at Bond in order to maintain 365\24\7 operations. We needed a trustworthy partner to release us from all IT elements and have the peace of mind it is handled by professionals.
How did you select this vendor and what were the deciding factors?
Simple. They're not a vendor as this section title says, they're partners. Dataprise is an industry leader, offers expertise and comprehensive solutions across all IT domains, strong SLAs and the feeling you're never alone.
Describe the project in detail and walk through their service package.
Service includes 365 managed IT services, including on-site weekly visits. Ad-hoc projects were added such as facilities and infrastructures.
How many resources from the vendor's team worked with you, and what were their positions?
Main focal points were the technicians assigned to us. However, service delivery manager, service delivery coordinator, sales, and others were always available to us when needed. High service awareness is clearly in their DNA.
Can you share any outcomes from the project that demonstrate progress or success?
All projects were successfully completed. Dataprise always assign a project manager to tie all edges.
How effective was the workflow between your team and theirs?
Very effective. We really appreciate their fast turnaround times and executions.
What did you find most impressive or unique about this company?
The dollars associated to the agreement comes second after the focus\intention they invest in you.
Are there any areas for improvement or something they could have done differently?
Not that I could think of.
the project
Managed IT Services for Accounting & Research Firm
"The depth of their expertise is the most impressive thing."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
I'm the COO of the nation's leading accounting and research firm for non-profits and associations.
For what projects/services did your company hire Dataprise?
We wanted a more sophisticated service provider for all things IT from strategy and hosting to day to day and helpdesk support.
How did you select this vendor and what were the deciding factors?
We chose Dataprise based on best fit of 4 proposals we received and my history from working with them at a previous employer.
Describe the project in detail and walk through their service package.
Our Dataprise team overseas our IT environment from data storage and infrastructure, to new equipment procurement and deployment, to helpdesk services 24/7. I meet with my service team leads bi-weekly and we pay a monthly fee per user.
How many resources from the vendor's team worked with you, and what were their positions?
We work with several resources, from our designated team to a SharePoint expert to PC Depot.
Can you share any outcomes from the project that demonstrate progress or success?
Our environment has come a long way in terms of sophistication, modernization, data security and migration from servers to the cloud. Dataprise has been supportive of our efforts and given terrific advice and guidance as we move towards "current".
How effective was the workflow between your team and theirs?
We started with weekly Teams calls and have moved to bi-weekly for our managed IT services. For project work, we have weekly progress calls until the specific project has ended.
What did you find most impressive or unique about this company?
The depth of their expertise is the most impressive thing.
Are there any areas for improvement or something they could have done differently?
Sometimes I would like more timely turnaround on communication or requests.
Thanks to Dataprise's fantastic work, the client is assured that their data is adequately protected. The team's efforts have also helped the internal team successfully adapt to remote work. Furthermore, they've built a solid partnership due to their responsiveness and respect for the client's time.