Your Neighborhood IT Department
IT that works for you: Started in 1999, CyberStreams is a complete technology solution provider. We are 100% committed to making sure business owners have the most reliable and professional IT service in the Greater Seattle Area. Our team of talented IT professionals can solve your IT nightmares once and for all. Here’s why so many businesses depend on CyberStreams for complete IT services and support: 100% Fast Response Guaranteed. strong>CyberStreams understands that your time is valuable and that a fast response keeps you and your team productive and billable. Therefore, we guarantee that our Help Desk will pick up the phone within 90 seconds or we'll take $100 off your bill. We Talk Like You Do. The CyberStreams team is trained in active listening and we avoid talking "geek speak" to our clients. Let's talk business and how technology can support the goals you have set for your business. CyberStreams Protects Your Business. We understand that your data is the backbone of your business. Your systems will be protected from ransomware and cybersecurity attacks. Guaranteed. 60-Day Money Back Guarantee. We take supporting your business and its technology seriously. If, for some reason you are not a raving fan of our support of your business, we have a 60-day money back guarantee for the services you paid for. Our custom service packages deliver what you need and want without overstepping the boundaries of your budget. From cloud services to data backup, CyberStreams is here to team up with you and your company for expert support.
Focus
Recommended Providers
Reviews
the project
IT Support for Healthcare Company
"I’m impressed by their knowledge, and their ability to get us the industry-specific tools we need."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there?
I’m the CEO of Bridging Care, a healthcare company.
What challenge were you trying to address with CyberStreams?
We needed IT support.
What was the scope of their involvement?
They did an overview of our organization, helped us identify our needs, and proposed solutions. They now provide IT support for our helpdesk, which involves providing support to medical staff to ensure that there are no technological barriers to patient access.
What is the team composition?
I’m working with David (CEO) and Eric (Virtual IT Director). We also collaborate with their marketing coordinator and IT specialist.
How did you come to work with CyberStreams?
They were recommended to our co-founder.
How much have you invested with them?
We’ve spent $30,000–$40,000.
What is the status of this engagement?
We began working with CyberStreams around October 2020, and it’s ongoing.
What evidence can you share that demonstrates the impact of the engagement?
There has been an improvement in the efficiency of our onboarding process and ticket request response.
How did CyberStreams perform from a project management perspective?
We use email ticketing services, and we communicate via Teams and phone calls. CyberStreams also use Jira as their project management tool.
What did you find most impressive about them?
I’m impressed by their knowledge, and their ability to get us the industry-specific tools we need such as the HIPAA compliance tool.
Are there any areas they could improve?
We’ve had onboarding issues, but since we brought it to their attention, those issues have improved.
Do you have any advice for potential customers?
Know what you need and be transparent about everything, including your budget.
Since CyberStreams joined the project, the client's onboarding process and ticket response have significantly improved. Their exceptional project management process and their remarkable communication skills enable them to foster strong collaboration. Overall, they have a successful partnership.