What was the scope of their involvement?
We didn’t have much in place initially. Our team was living in the Stone Age, and we didn’t even know it. They took the time to explain the intricacies of managing data, disaster recovery, and cloud storage. Most of the staff didn’t have a solid understanding of those topics or how they could benefit us. Then, their team led a migration to Outlook, which was a huge project that required the transfer of several gigabytes of information.
Now, instead of a small, in-house storage system, we have cloud storage and disaster recovery. One time, my computer crashed, and they were able to restore it. Typically, that wouldn’t have been the case. I don’t need to worry about my data getting lost, losing a file, or getting shut out of my email anymore.
At this point, we call upon them for monthly support. They do 24/7 monitoring and contact me if they notice anything that seems out of place. We haven’t heard of anything in a while because of the new security features they implemented. They act as a watchdog for us.
What is the team composition?
We collaborated with three of their team members.
How did you come to work with Cyber Duo?
We started out working with a company that we weren’t crazy about. They didn’t seem to understand our needs. I decided to look around and discovered Cyber Duo in that process. Even though the scope of their proposal didn’t originally include everything we were looking for, they evolved it around us. Their team conformed to what we wanted and opened our eyes to things we didn’t know about. We aren’t computer or cloud storage experts, so they were able to teach us about those things.
How much have you invested with them?
In total, we spent about $5,000 with them.
What is the status of this engagement?
We started working with them around 2015 and still have a monthly retainer with them.