Managed IT Services

CWPS is one of Washington, DC's leading information technology managed services provider supporting commercial enterprises and the Federal Government. We specialize in supporting full service telephony, collaboration, storage, security, virtualization and cloud solutions. We provide on going, managed support services for all the solutions we design and deploy.

 
$5,000+
 
$100 - $149 / hr
 
50 - 249
 Founded
1980
Show all +
Washington, DC
headquarters
  • 1225 I Street NW, suite 325
    Washington, DC 20036
    United States

Reviews

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Cloud Migration for Farmland Conservation Organization

“The team is very diligent and consistently holds us to our own deadlines.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Oct. 2018 - Ongoing
Project summary: 

Following a thorough discovery phase, CWPS delivered cloud migration and integration services. Their team is currently working on ways to further integrate the cloud into their client’s practices.

The Reviewer
 
51-200 Employees
 
Washington, D.C.
Ashley Bovino
CFO, American Farmland Trust
 
Verified
The Review
Feedback summary: 

The cloud migration resulted in increased office efficiency and a higher level of comfort with file sharing. CWPS’s responsiveness, availability, and commitment to their craft turned the original partnership into a relationship set to last into the future.    

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CFO and the VP of administration at American Farmland Trust. In my role, I oversee finance, administration, IT, and HR.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with CWPS?

We were looking for someone to come on as our new IT partner. Most importantly, we wanted a team that could migrate all of our operations to the cloud.

SOLUTION

What was the scope of their involvement?

First, they conducted a discovery phase. They used the information they collected to help us construct a plan that would meet our business objectives. We didn’t need a system overhaul, but we really wanted to migrate our system to the cloud.

Then, CWPS took over and made us a fully cloud-based company. Our files are now searchable and usable by staff across our eight offices. Next, we plan on moving our telephone line to the cloud as well to enable seamless communication and video conferencing.

What is the team composition?

We primarily work with a project manager, an implementation manager, and a customer success manager. The latter chats on the phone with us weekly to make sure we are making the best possible decisions. We also have a point of contact specifically for business needs. If we have a business-related question or issue, he can provide recommendations based on his knowledge of how CWPS operates.   

How did you come to work with CWPS?

Our team underwent an extensive RFP process where we crafted a project scope for our needs. After that, I formed an IT search committee of nine staff members to find a partner based on our defined needs. The committee considered about eight IT companies throughout the process, and CWPS was the winner.  

How much have you invested with them?

We’ve spent about $100,000 at this point.

What is the status of this engagement?

Our partnership started in October 2018, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our staff is 100% satisfied with CWPS’s work. The morale around file sharing is improving. CWPS’ training sessions have been successful in both teaching our staff members new skills and enabling them to perform their jobs at a higher level of efficiency.

How did CWPS perform from a project management standpoint?

They’re great. The team is very diligent and consistently holds us to our own deadlines.

What did you find most impressive about them?

They’re very responsive. CWPS took a genuine interest in our business and satisfaction. Even so, they are knowledgeable and aren’t willing to sacrifice best practices to appease a client.

Are there any areas they could improve?

I can’t think of anything.

Do you have any advice for potential customers?

Be honest and transparent about needs and project goals. Make sure to trust their advice and recommendations.

5.0
Overall Score My colleagues and I have enjoyed working with them. They’re a true partner in every sense of the word.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They’ve hit their deadlines on all of the deliverables and implementations.
  • 5.0 Cost
    Value / within estimates
    We’re getting more service for less money than our previous partner.
  • 5.0 Quality
    Service & deliverables
    Everything they’ve done has exceeded expectations.
  • 5.0 NPS
    Willing to refer
    They would benefit anyone they worked with.