Can you share any information that demonstrates the impact that this project has had on your business?
The customer feedback is evidence of the quality work they've provided. The Plug-in is now competing against plug-ins created by multi-million dollar companies. We've quickly begun to outpace our competitors in terms of features and speed. In general we have very few bugs, and the quality control is high.
How was project management arranged and how effective was it?
I don't really concern myself with details about project management, which is how I've preferred it. I handle UI design, and focus on customer concerns. As far as I can tell, they remain very organized, and keep a well documented codebase that is easy for new developers to jump in and out of.
They help assist on scheduling releases and patches. They were a full service solution for the management side of the business. I still work with some outside freelancers, and they've managed to keep everything running smoothly.
What did you find most impressive about this company?
It's really just that they meet expectations and follow schedules. That's hard to find when hiring freelancers. Our roadmap is always drifting and reactive to user feedback, but in general their assessments on development time remains quick and consistent. We've done a good job following a reasonable roadmap, and adapting as the community needs change.
Are there any areas for improvement?
I'd say things are good. Sometimes we work on something for a while, and nothing productive comes out of it, but of course it's a learning experience. Learning what doesn't work is almost as valuable as learning what does. I can't complain, we hit the mark most of the time, and each month seems to be getting smoother.