CSM Tech

BACKGROUND

Please describe your company and position.

I am the CTO of a financial services company 

Describe what your company does in a single sentence.

Our company is advancing the bank payment systems in the US to enable any consumer with an Apple or Google Wallet to link a checking account and Pay-by-Bank at checkout to receive Perks. No new app to download. Familiar QR code or Tap-to-Pay. Instant gratification.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CSM Tech to accomplish?

• Increase development skills and best practices for the development team.
• Optimize DevOps processes and practices.
• Reduce time to market for new features.

SOLUTION

How did you find CSM Tech?

Online Search

Why did you select CSM Tech over others?

• Pricing fit our budget
• Good value for cost

How many teammates from CSM Tech were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The CSM Tech team collaborated with the internal development and infrastructure team build out a payment solution for real-time payments at the point of sale. The project required the CSM Tech team to build out:

• A Flutter POS appliction
• A microsite for blockchain wallets
• ERP back end code
• A range of microservices to support transaction processing and blockchain messaging

In addition, the CSM Tech team contributed to the optimization of the DevOps practices and development of infrastructure buildout through Terraform.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The team consistently hit deliverable dates for sprints with minimum bugs.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• The CSM Tech team was very responsive and engaged, often providing valuable recommendations to improve the platform capabilities and reliability.
• They consistently met their deliverable dates.
• The sprints were managed by internal staff and the CSM Tech team worked within our sprint process very effectively.

What was your primary form of communication with CSM Tech?

Virtual Meeting

What did you find most impressive or unique about this company?

The quality of the candidates presented by CSM Tech for each role was outstanding; everyone was qualified and skilled. Our account manager was very engaged and ensured the team was performing optimally.

Are there any areas for improvement or something CSM Tech could have done differently?

I do not have any recommendations for improvement as my experience with CSM Tech was exceptional.

BACKGROUND

Please describe your company and position.

I am the CEO of Dataline Systems, LLC

Describe what your company does in a single sentence.

Business Process Automation

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CSM Tech to accomplish?

• Rewrite Existing Product
• SaaS and Cloud Enabled
• Modernize

SOLUTION

How did you find CSM Tech?

Online Search

Why did you select CSM Tech over others?

Pricing fit our budget

How many teammates from CSM Tech were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Modernize and existing product by moving it to a SaaS / Cloud based product using the latest technology allowing for scalability and quick deployment.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Thanks to CSM Tech assistance, we successfully launched our first SaaS and cloud native product, which resulted in a five-year reseller agreement with one of the largest credit card issuing platforms in the market.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Daily standup and weekly checkins with the product owners to make sure deliverables were met and if not being met how to overcome obsticles to improve results.

What was your primary form of communication with CSM Tech?

Virtual Meeting

What did you find most impressive or unique about this company?

CSM Tech provided a comprehensive discovery process to ensure successful outcomes and an expert team to execute according to the business requirements and deliver outstanding results.

Are there any areas for improvement or something CSM Tech could have done differently?

They were outstanding.

BACKGROUND

Please describe your company and position.

I am the Hospital Supervisor of a healthcare company 

Describe what your company does in a single sentence.

We are a multi-speciality hospital in Balasore

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CSM Tech to accomplish?

• To develop an hospital management system for the hospital to manage the day to day activities

SOLUTION

How did you find CSM Tech?

Referral

Why did you select CSM Tech over others?

Referred to me

How many teammates from CSM Tech were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We needed an ERP to manage our hospital's regular activities and HR management software.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Once developed, the application helped streamline the entire process of the Hospital from tracking day to day activities as well as acting as an healthcare ERP.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, it was on time.

What was your primary form of communication with CSM Tech?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

We were impressed with their professionalism and expertise in healthcare.

Are there any areas for improvement or something CSM Tech could have done differently?

I don't think so

BACKGROUND

Please describe your company and position.

I am the CEO and Founder of FiscalNote

Describe what your company does in a single sentence.

FiscalNote delivers predictive analytics on government data using artificial intelligence and big data to estimate its impact.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire CSM Tech to accomplish?

• We hired CSM Tech to develop a comprehensive web application using the Oracle Application Development Framework (ADF). Our main objectives were to enhance our online presence, streamline internal workflows, and create a user-friendly interface that could be easily navigated by both our clients and employees. We also needed the application to be highly secure and scalable to support future growth.

SOLUTION

How did you find CSM Tech?

• Online Search
• Clutch Site

Why did you select CSM Tech over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from CSM Tech were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

 The scope of work for our project with CSM Tech included:

• Initial consultation and requirement gathering to understand our specific needs and objectives.
• Designing a user-friendly interface with a focus on accessibility and ease of use.
• Developing the web application using the Oracle ADF, ensuring it was secure, scalable, and robust.
• Implementing features such as user authentication, data management, and real-time analytics.
• Regular testing and quality assurance to identify and fix any issues promptly.
• Providing ongoing support and maintenance post-launch to ensure the application runs smoothly.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project resulted in a highly functional web application that significantly improved our internal processes and client interactions. We saw a 30% increase in user engagement, a 25% reduction in process times, and an overall improvement in customer satisfaction ratings. Additionally, the scalability of the application has allowed us to seamlessly integrate new features as our business continues to grow.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

 CSM Tech’s project management was exemplary. They delivered all project milestones on time and maintained clear and consistent communication throughout the development process. They were highly responsive to our needs, promptly addressing any concerns or changes we requested, which ensured that the project stayed on track and met all our requirements.

What was your primary form of communication with CSM Tech?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The most impressive aspect of CSM Tech was their deep technical expertise and their commitment to understanding our business needs. They didn’t just provide a service; they became a partner in our success, offering valuable insights and suggestions that went beyond the initial project scope. Their dedication to quality and customer satisfaction truly set them apart.

Are there any areas for improvement or something CSM Tech could have done differently?

We were extremely satisfied with the overall experience. However, one improvement area could be providing more training sessions for our internal team after the launch. Although the application was intuitive, additional training would have accelerated the onboarding process for our staff. Nonetheless, this is a minor suggestion in the context of an otherwise outstanding project execution.