How did you come to work with CRMimplant?
The owner approached me about my CRM experiences, and he spent time getting to know our company’s needs. After this analysis, we discussed the potential and possibilities for leads.
What was the scope of their involvement?
The CRMimplant team implemented the CRM system as an amoCRM, a web-based system for small businesses. They monitor all the transactions within the CRM system and track all needs and tasks throughout the project. The founder, Maskim, set us up with a leads tunnel system to capture and monitor potential leads. They implemented a Key Performace Indicator (KPI) system. Additionally, they automated leads from Yelp, Angie’s List, Thumbtack, Home Advisor, Porch, and others.
What is the team composition?
Initially, we only had one point of contact. Later, we expanded to work with an entire group from CRMimplant from various departments. We had a dedicated amoCRM manager and a technical support team. Additionally, there was an HR person who found candidates with the right qualifications for our project.
How much have you invested with them?
We spent between $25,000-$30,000 on this project.
What is the status of this engagement?
We worked together on this project from October - December 2017. Now, we are working with them to integrate SMS messaging abilities into the CRM system to fit our users’ needs.