Creative Brand Design

BACKGROUND

Please describe your company and position.

I am the Director of Headscience

Describe what your company does in a single sentence.

Promotes and provides mental health services to the public - a therapy site

OPPORTUNITY / CHALLENGE

What challenge were you trying to address?

Improve traffic and make our site easier to navigate. Improving SEO was important too

SOLUTION

What was the scope of their involvement and team dynamic?

Creative Brand Design has responded promptly and has been courteous and professional in dealing with the original goals of the project.

What's the status of this engagement?

Creative Brand Design have offered clear and practical solutions to improve SEO and cleared up a few queries that I had.

RESULTS & FEEDBACK

How did your relationship with Creative Brand Design evolve?

Creative Brand Design was keen to resolve the issue and provide solutions. They have made it their priority to rectify anything outstanding and they have done this adeptly

In what ways can they improve?

I can’t think of anything now that the issues have been problem-solved and an agreeable
Solution has been implemented.

What advice do you have for clients with similar needs to yours?

perhaps look at reviews on Clutch

UPDATED REVIEW

This review was published on May 22, 2023.

Mandy Kloppers

Director, Headscience

Healthcare

1-10 Employees

London, United Kingdom

Jan 2022 - Mar 2023

Project summary

Creative Brand Design was hired by a mental health services provider to update the design of their website. The goal was to make the site more user-friendly and generate more traffic. 

Feedback summary

Creative Brand Design did not meet the client's expectations — in fact, the delivered site was less functional and incurred several technical issues. The team also missed deadlines and implemented changes without asking for approval from the client. Overall, they were a very unprofessional partner.

BACKGROUND

Please describe your company and position.

I am the Director of Headscience

Describe what your company does in a single sentence.

Promotes and provides mental health services to the public - a therapy site

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Creative Brand Design to accomplish?

• Update the design
• Improve traffic
• Make site more user friendly

SOLUTION

How did you find Creative Brand Design?

Online Search

Why did you select Creative Brand Design over others?

Company looked professional

Describe the scope of work in detail. Please include a summary of key deliverables.

Website was built by the owner of the website - self taught and it was hoped that a professional company could improve upon this original design. Site was functional and receiving good traffic before Creative Brand Design became involved. Approx 1000 visitors per day

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• The design has been changed but progress has not been made because the site is less functional than it was before. The search function is cumbersome, the text too large in places, no test site was used and no prior testing took place see check compatibility with different browsers r the mobile version of the site.
• Creative Brand Design also decided to take over hosting without permission and then said,"Oh well, it's done now. You may as well just stay with our hosting". It took two months for them to finally put our site back to GoDaddy. Taking over hosting defaulted all setting to creative Brand Design and client payments were then received directly by Brand Design, essentially diverting funds to their account. This was refunded but no apology was ever received.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Horrible service. Whole project was supposed to take three to six months and ended up taking one year and three months. There are still ongoing issues with the website, but Creative Brand Design rarely responded to our emails. Traffic has reduced from 1000 visits per day to 150 per day. Creative Brand Design were not responsive to our needs at all and carried on regardless. Installed block editor on Wordpress without checking - this is apparently an outdated practise now.

Creative Brand Design don't seem to have the expertise to cope with a website that is fucntioning well with traffic. Definitely in over their heads and completely destroyed ten years of work, domain authority and traffic.

What was your primary form of communication with Creative Brand Design?

Email or Messaging App

What did you find most impressive or unique about this company?

Unfortunately, I can't think of anything.

Are there any areas for improvement or something Creative Brand Design could have done differently?

They could have created a test design site. They could have been more responsive when they made errors and corrected these errors timeously. They could have asked for permission to take over the hosting instead of doing it without our knowledge.They could have refunded the misappropriated funds quicker. They could have answered emails and the CEO could have responded. He never once replied to any of our complaints.

Overall rating: 0.5

Unbelievably stressful - never again

Quality: 0.5

Appalling service

Cost: 0.5

not value for money at all

Schedule: 0.5

one year over the time expected

Willing to refer: 0.5

Stay away from this company - awful experience.

BACKGROUND

Please describe your company and position.

I am the Marketing Executive of Portman Stone

Describe what your company does in a single sentence.

Granite and quartz worktop installations.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Creative Brand Design to accomplish?

• SEO
• PPC
• Website

SOLUTION

How did you find Creative Brand Design?

Online Search

Why did you select Creative Brand Design over others?

High ratings

How many teammates from Creative Brand Design were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Website development, redesigned our whole website. 
• Website design.
• SEO optimisation. 
• Keyword research. 
• PPC, manage all of our Google ads. 
• Monthly marketing reports and recommendations for improvements.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Conversions.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Prompt replies via email.

What was your primary form of communication with Creative Brand Design?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was most impressed with their customer service.

Are there any areas for improvement or something Creative Brand Design could have done differently?

No.

BACKGROUND

Please describe your company and position.

I am the Operations & Marketing of ParkLaine Ltd

Describe what your company does in a single sentence.

Commercial Office & Laboratory Interior Fit-Out & Refurbishment

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Creative Brand Design to accomplish?

• To create a Professional Online Presence

SOLUTION

How did you find Creative Brand Design?

Online Search

Why did you select Creative Brand Design over others?

• High ratings
• Good value for cost

How many teammates from Creative Brand Design were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

To create a website, to give customers a page to land on, to view our services, case studies and who we are.

RESULTS & FEEDBACK

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Website creation was delivered on time, to the standard we wanted as a company.

What was your primary form of communication with Creative Brand Design?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their speed of response and the quality of the work are impressive.

Are there any areas for improvement or something Creative Brand Design could have done differently?

None

BACKGROUND

Please describe your company and position.

I am the Aesthetic of a beauty & cosmetics company

Describe what your company does in a single sentence.

Aesthetics

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Creative Brand Design to accomplish?

• Website design
• Seos

SOLUTION

How did you find Creative Brand Design?

Online Search

Why did you select Creative Brand Design over others?

• High ratings
• Pricing fit our budget

How many teammates from Creative Brand Design were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

I have been working with Zach now for over 2 years. He is very attentive and easy to work with. He is great at explaining everything to me so I can understand what is happening and what the future goals are.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Reports

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, they have always stuck to my deadline.

What was your primary form of communication with Creative Brand Design?

Email or Messaging App

What did you find most impressive or unique about this company?

How understanding they were and their drive to make all requests work!

Are there any areas for improvement or something Creative Brand Design could have done differently?

None.

BACKGROUND

Please describe your company and position.

I am an executive at ASCEND Occupational Medicine Consulting

Describe what your company does in a single sentence.

We train health providers how to correctly care for injured workers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Creative Brand Design to accomplish?

• Website Design
• Lead Generation
• Client Acquisition

SOLUTION

How did you find Creative Brand Design?

Online Search

Why did you select Creative Brand Design over others?

• High ratings
• Pricing fit our budget
• website appearance

How many teammates from Creative Brand Design were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Website design- making my prior website look more appealing. 
• Creating an opt-in for lead generation.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• My website look amazing after CBD redesigned it. 
• My company has a professional online presence.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

I loved working with CBD. They were great communicators, and delivered a great looking product within the promised time frame. I will definitely work with them again.

What was your primary form of communication with Creative Brand Design?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their website looked great, as well as the samples they showed from other projects they have worked on.

Are there any areas for improvement or something Creative Brand Design could have done differently?

n/a. I appreciate that they were willing to work within my budget.

BACKGROUND

Please describe your company and your position there.

We are a Medical Data Analysis Consulting firm I am the Office Manager here.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Creative Brand Design, and what were your goals?

Our website was created at the birth of the company- 6 years ago. As the business and scope grew, so did the need for a dynamic webpage to capture new and existing business.

SOLUTION

How did you select this vendor and what were the deciding factors?

We relied on online searches and recommendations. The competitive nature and bid swayed us.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had initial meetings to discuss our needs. We shared the old webpage as a source of information as well as what we wanted to improve. We supplied new images and content. The team provided us with mock up sites until we agreed on the best version.

How many people from the vendor's team worked with you, and what were their positions?

We had a project manager

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have just launched our webpage and have not yet measured the impact. However we are very happy with the new and improved site.

Describe their project management style, including communication tools and timeliness.

Their communication was great, and the timelines were good.

What did you find most impressive or unique about this company?

The ability for us to be able to update our site with ease.

Are there any areas for improvement or something they could have done differently?

There were a few wrinkles that needed ironing out just before launch- but this is to be expected with any creative work.

BACKGROUND

Please describe your company and your position there.

I am the director of a recruitment agency

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Creative Brand Design, and what were your goals?

he needed a banner as part of our linkedIn branding

SOLUTION

How did you select this vendor?

been working with Creative Brand Design for over 5 years and they have always been our go-to company with anything that relates to our websites and branding.

Describe the scope of their work in detail, including any steps and the final deliverables.

Create a Banner

How many people from the vendor's team worked with you, and what were their positions?

i always work closely with Georgia their Studio Manager, she always makes thing work so smoothly

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

i am really pleased with the outcome of the banner

Describe their project management style, including communication tools and timeliness.

The project was managed really well and delivered with the promised timeline

What did you find most impressive or unique about this company?

Their creativeness

Are there any areas for improvement or something they could have done differently?

None.

BACKGROUND

Please describe your company and your position there.

An Executive at a Recruitment Company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Creative Brand Design?

The redesign of our company website

SOLUTION

How did you select this vendor and what were the deciding factors?

We read their reviews online and had several meetings prior to starting the project to discuss requirements.

Describe the project in detail and walk through the stages of the project.

We had a series of meetings to discuss our requirements and the type of design we wanted to achieve. They outline each of their stages at the beginning of the project.

How many resources from the vendor's team worked with you, and what were their positions?

Our main point of contact was the Creative Director.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We received great feedback and love the updates design and the website gives a much better understanding of who we are as a company and the services we deliver.

How effective was the workflow between your team and theirs?

Our main point of contact was the Creative Director, and we frequently communicated via email and video call. We were also given access to an online portal to track the project's progress.

What did you find most impressive or unique about this company?

They are very accommodating to any changes wanted throughout the whole process. We have continued to use them for further redevelopment changes and to add new pages to our website.

Are there any areas for improvement or something they could have done differently?

Building a great website takes time and our original project timeline was extended, but it was all worth it in the end.

BACKGROUND

Please describe your company and your position there.

I am guitarist and band leader of a professional covers band

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Creative Brand Design?

I hired Creative Brand Design to design my cover bands website.

SOLUTION

How did you select this vendor and what were the deciding factors?

Creative Brand Designs website designs and unique interactive features were a high selling point compared to other web designers

Describe the project in detail and walk through the stages of the project.

I was after a website that would stand out from the competition and Creative Brand Design was extremely helpful and helped my ideas come to life as well as adding their own creativity to the different web pages.

How many resources from the vendor's team worked with you, and what were their positions?

I believe I worked with around 4 people for the project.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We've received some great feedback from clients on the design of our website and have had successful bookings with new clients through our contact page.

How effective was the workflow between your team and theirs?

Very effective and great communication

What did you find most impressive or unique about this company?

All of the team at Creative Brand Design are extremely professional, from day one their communication skills were excellent and they created a fantastic website for my business. For any issue they responded promptly and the service was brilliant. I would highly recommend Creative Brand Design for any Website Design Projects.

Are there any areas for improvement or something they could have done differently?

No it was great

BACKGROUND

Please describe your company and your position there.

I am the general manager of AyFish. AyFish is an aquaculture company producing salmon and sturgeons in Turkey and exporting products worldwide.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Creative Brand Design?

Creative Brand Design was hired to design and develop a website for AyFish.

SOLUTION

How did you select this vendor and what were the deciding factors?

We researched web design companies both domestically in Turkey and internationally. Creative Brand Design had a unique and diverse portfolio that we analysed before contacting them. After getting in touch, their prompt replies, professionalism, organised schedule of the project and a detailed agreement document helped us choose this vendor.

Describe the project in detail and walk through the stages of the project.

We have arranged a couple of video meetings from the vendor's team to discuss our expectations and what we want from the website. We have discussed some design ideas and tested the basic look/structure via Invision. CBD were very patient and responsive while we were deciding exactly how we want the website to look. Throughout the project we have made lots of small changes until we were satisfied with the outcome. CBD's brilliant team made this process easier by understanding our needs and providing something even better than we wanted. Through trial and error, with many minor changes over the development process - the end result turned out fantastic and CBD were always very responsive to our feedback.

How many resources from the vendor's team worked with you, and what were their positions?

We worked mainly with our project manager. In the beginning we discussed the contract and payment with a different person. The design discussion also took place with another employee. The rest was handled by our project manager.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

In the end we were very pleased with the result. It reflected the basic, modern and high quality image that we wanted to reflect. We have received many compliments from various stakeholders.

How effective was the workflow between your team and theirs?

They were always responsive and ready to answer all our questions. We arranged video calls whenever we needed to discuss something in more detail. We never experienced any problems. Once the price was decided for the project, it was never discussed again despite us extending the project time and asking for many reiterations. CBD did everything possible to ensure the website turned out how we wanted in the end.

What did you find most impressive or unique about this company?

They were outstanding at putting the effort and attention into what we really want and coming up with creative ideas. Even though we weren't clear about what we wanted and explained it very broadly, they understood the company and provided the perfect website for us. They sent us a questionnaire that was targeted to understand the company, our competitors and the market.

Are there any areas for improvement or something they could have done differently?

I can't think of anything.