Creativa Consultores

Introduce your business and what you do there

I am in charge of software quality assurance at a financial services company.

What challenges were you trying to address with Creativa Consultores?

We have a team of 12 people in the quality assurance area that takes care of the requirements analysis, impact analysis, test cases, and test execution. Four of the members of this team are provided by Creativa Consultores.

What was the scope of their involvement?

We use ISTQB, among other technologies, and manual processes. We test web and app technologies.

What is the team composition?

We’re using four of their people.

How did you come to work with Creativa Consultores?

I believe we were referred to them. They had been working with my company since before I was in this position. At the moment we collaborate, with other companies besides them but we have noticed that the resources they provided stand out for having higher skill levels, experience, and greater commitment than other companies’ resources.

How much have you invested in them?

We spend between $25,000-$50,000 per year.

What is the status of this engagement?

We’ve been working with them since 2016.

What evidence can you share that demonstrates the impact of the engagement?

The results have been good. We managed to integrate a team with a great readiness, specialized skills, and willingness to adapt to our business’ needs and technical requirements. We have two main metrics to measure the success of our projects: delivery times and quality. Creativa's team has had a great success rate in terms of quality and has always been good at meeting our deadlines and scheduling needs.

How did Creativa Consultores perform from a project management standpoint?

They met all deadlines.

What did you find most impressive about them?

One of the reasons why their personnel always stands out in terms of skills is because at Creativa they have constant training in topics related to testing. This provides a great advantage as we don’t have to worry about showing them any specifics. They are very well versed; we just have to introduce them to our business needs and they are ready to go.

Are there any areas they could improve?

I couldn’t say anything.

Introduce your business and what you do there.

I’m the engineering director of a company focused on industrial automation, which involves programming machinery and processes that use industrial automation products like controllers, screens, computers, and more.

What challenge were you trying to address with Creativa Consultores?

We work mainly with industrial software and aren’t as engaged with the IT world. They’re responsible for transferring information from our software products into administrative, financial, and maintenance software. They create and implement that software on sites and web apps.

What was the scope of their involvement?

We’ve collaborated on about three projects with them. They specialize in creating software for the IT world and have helped us in our journey of providing those services to our customers. They’ve developed tools in C# and also use web publishing apps specific to Java and encryption software. That’s ensured that connections between our web portal and local database are secure. They use several other technologies each day. 

What is the team composition?

We collaborate with three members of their team: a salesperson, a senior programmer, and a junior programmer.  

How did you come to work with Creativa Consultores?

I attended a meeting that promoted contracting IT services offshore. We met their company there and found that they were strong in handling technical databases and transactions with other software. After seeing their profile, we had a conversation about our needs and requirements. From there, we invited them to our project.

How much have you invested with them?

We spend between $5,000–$10,000 on each project with them. At this point, we’ve spent a total of $15,000–$30,000 on their services. 

What is the status of this engagement?

We’ve worked with them on several ad hoc projects on an ongoing basis since June 2020.

What evidence can you share that demonstrates the impact of the engagement?

Our company isn’t the end client for their work because we deliver these projects to our customers. We receive our customers’ feedback on the quality of their work. End customers consistently say that the products perfectly align with their needs and proposed requirements.  

How did Creativa Consultores perform from a project management standpoint?

They’ve been very professional and straightforward at all times. They created a detailed calendar at the beginning of each project, providing us with information on their tasks and activities. Each of the milestones and deliverables lived in that dashboard, and we were able to track progress there. They’ve never missed a deadline using this method of project management. 

What did you find most impressive about them?

They’re able to understand our needs without trouble, even though our team lacks a technical IT background. They explain their processes to our team logically, allowing us to approve their work without delving into technical complexities. Our account manager also regularly keeps in touch with us to ensure that we’re continually satisfied with their work. That allows us to give direct feedback.

Are there any areas they could improve?

We’re satisfied with them at the moment. 

Do you have any advice for potential customers?

In your initial meeting with them, ask about their experience and examine their portfolio. They’re currently expanding their offerings further into the US and Europe, competing successfully in a crowded market.

Please describe your company and your position there.

I am the head of systems development at SAC Credicomer.

For what projects/services did your company hire Creativa Consultores, and what were your goals?

We hired the Creativa team to support us in the development of a system for credit and debit cards in order to be able to offer our customers more and better services.

How did you select Creativa Consultores and what were the deciding factors?

3 companies participated and the decisive factor was technical knowledge of equipment and cost.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The team supports us with software development by creating interfaces with the other banking systems achieving an integration to make it work the card system being implemented.

How many people from the vendor's team worked with you, and what were their positions?

We are supported by 2 full stack developers and a quality assurance.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The work team strives to achieve the objectives of each week making functional deliverables.

Describe their project management style, including communication tools and timelines.

We had daily meetings with the project manager who ask for impediments or delays to find a solution together. We use Microsoft teams to do the meetings.

What did you find most impressive or unique about this company?

The commitment and dedication of the team have been integrated into the company in an impressive way.

Are there any areas for improvement or something they could have done differently?

There are always opportunities for improvement and they take incidents as challenges so as not to commit them again.

Introduce your business and what you do there.

I am the founder of a novel publishing company that takes the form of an iOS app.

What challenge were you trying to address with Creativa Consultores?

As I was launching my business, I was flabbergasted at the fact that publishers take 80% of a novel’s proceeds and the author only gets 20%. I decided to make an app to act as a publisher, and I needed a third party to help build the app. The app is made for iOS and uses Firebase and SQL.

Users make an account, upload their writing, and manage their content from a portal. We break their writing up and sends it to Firebase in 625-word increments. We give this to the user, who pays between 6¢–10¢ per increment.

What was the scope of their involvement?

I initially hired a vendor who failed to deliver and created a poorly-designed product. I hired César (CIO, Creativa Consultores) to fix the app. César redeveloped the app, working with a UI specialist who I hired to help him redesign the app. The work that César did was 75% redesign and 25% from scratch. 

He joined the team late in the game, but he still managed to complete the app by our published launch deadline. They continue to provide us support.

What is the team composition?

César led a team with several people.

How did you come to work with Creativa Consultores?

I found my first developer on Clutch. After they failed to meet expectations, I asked for recommendations from friends and went to Creative Consultores to fix the app.

How much have you invested with them?

Our investment has been about $15,000 to date.

What is the status of this engagement?

In July 2019 they began to help us, and the app was launched in September 2019. The app was entirely finished in November 2019. César still helps us with maintenance.

What evidence can you share that demonstrates the impact of the engagement? 

Their hard work is the only reason we successfully made our public launch date. They didn’t make any problems as they worked tirelessly to meet our deadline.

The app has rarely crashed since launching and works overall. We haven’t had any complaints, although the app hasn’t yet been widely adopted.

How did Creativa Consultores perform from a project management standpoint?

I would give them 100% for communication and meeting deadlines. They worked tirelessly and are incredibly responsive. To communicate, we used Zoom and Zeplin. We had two weekly standing meetings, and I also talked with them over email and WhatsApp.

What did you find most impressive about them?

They worked their tails off. They were a true partner who was in it to win it with us.

Are there any areas they could improve?

No, I’m clearly very pleased.

Do you have any advice for potential customers?

Give them clear information—but they’re excellent at communication, so don’t worry.

Introduce your business and what you do there.

While I’m currently at another company, I’m the former president of SafeCode, Inc.

What challenge were you trying to address with Creativa Consultores?

Under a relatively tight deadline, we were looking to improve our iOS/Android applications for the unique automotive products we were developing.

What was the scope of their involvement?

They upgraded the interface of the mobile apps. We needed to update its look and feel, since it looked dated. They also worked to solve connection problems that the devices were experiencing; they utilize a rather complex monitoring system that communicates via Bluetooth. They even improved the app’s workflow.

We provided them with light documentation that loosely covered our artistic visions, requirements, and the problems we were having. After we gave them our source code, they were able to give us a strict quote of work. Then, they launched into prototyping the product.

What is the team composition?

My main point of contact was Gerardo (Chief Innovation Officer, Creativa Consultores) who managed a tea, of 2–3 developers. It was very convenient to have a single contact.

How did you come to work with Creativa Consultores?

I had worked with them previously, at another company.

How much have you invested with them?

The cost was extremely reasonable—we spent somewhere around $10,000.

What is the status of this engagement?

This particular project lasted from January 2019 and wrapped up in July of the same year.

What evidence can you share that demonstrates the impact of the engagement? 

The new user interface is very attractive, and the functionality of the application has been drastically improved. They’ve proven to be an extremely cost-effective option that’s able to complete projects at an impressive rate.

How did Creativa Consultores perform from a project management standpoint?

They’ve been excellent. They’re very efficient, and we appreciate that they’re in the same time zone. We communicated with them through email and Skype.

What did you find most impressive about them?

They’re extremely principled. While some companies are more concerned with maximizing billable hours, Creativa was more concerned with fostering a long-term relationship. They went above and beyond in delivering work that they weren’t strictly contracted to do. I really appreciated that they’re willing to sacrifice some short-term profit to create a long-term relationship.

Are there any areas they could improve?

While we weren’t limited by this, we foresee that having a larger team capacity could be beneficial in the long run. This isn’t a criticism since their size was perfect for our particular project.

Do you have any advice for potential customers?

They’re extremely transparent and diligent. Treat them like real partners, and you’ll get the most out of your relationship.

Introduce your business and what you do there.

I’m the COO for Visible Outsource. We specialize in the recruitment of personnel.

What challenge were you trying to address with Creativa Consultores?

We wanted to create an application to allow people to apply to the different positions we currently have.

What was the scope of their involvement?

We needed a platform where we could display the positions we’re hiring for, as well as to display notifications. Creativa started from scratch, developing the app for Android and iOS. They also worked on an application for our administration process.

What is the team composition?

We had five staff members working on this project which included a project manager, developers, and a QA person.

How did you come to work with Creativa Consultores?

This was a huge investment for our company, so we had to decide which company was the best for us. Creativa Consultores was recommended to us by people who’d worked with them in the past.

How much have you invested in them?

We spent more than $50,000.

What is the status of this engagement?

The project lasted from December 2018–April 2019.

What evidence can you share that demonstrates the impact of the engagement?

The application has reached more than 50,000 people, and when we create a new position, we now have many people applying for it. They’ve helped us to reach people who we might not have been able to in the past.

How did Creativa Consultores perform from a project management standpoint?

We’re very happy with the project management as they completed the project in the time they set out. They gave me access to the application they use for project management and we had a meeting every two weeks. 

Their experience was impressive. I know my business, but they gave us recommendations to make the process even better. Their communication was also excellent.

What did you find most impressive about them?

I felt I chose the best company because I’m very happy with them. In the past, other companies have not been as concerned about my needs. If there were any problems along the way, I never heard about them—Creativa Consultores has always communicated with me.

Are there any areas they could improve?

I feel they do an excellent job, with no areas for them to improve in.

Do you have any advice for potential customers?

I would recommend them as they can work with many different types of business.

Introduce your business and what you do there.

I’m an employee of a retailer.

What challenge were you trying to address with Creativa Consultores?

We hired Creativa Consultores to create an application for our optical stores.

What was the scope of their involvement?

We gave their team the general requirements we wanted in the application. After we asked them to prepare the detailed requirements, their team presented us with the timelines for deliverables and mock-ups. Following that, development began.

We wanted to be able to capture the client’s general information and measurements of the exam. After our customers have an exam, we’re able to attach the necessary information to the app. We also wanted to have the ability to include the client’s reports within the application. It is based in English and Spanish.

Their team developed the web application using Java, and it is kept in our data center. Within the five countries we’re located, every store has access to the data center and can use the application.

What is the team composition?

Our main contact was our project manager. We also had a team of two developers and QA testers.

How did you come to work with Creativa Consultores?

We gave our requirements to three different companies, but have worked with Creativa Consultores in the past. They’ve also worked in the same platform as the optics platform. As they were already known to our team, we decided to work with them again We were happy with their collaborative approach to work.

How much have you invested in them?

In total, we’ve spent $60,000.

What is the status of this engagement?

The project lasted from May 2018–March 2019.

What evidence can you share that demonstrates the impact of the engagement?

Since implementation, there have been no incidents. We requested that everything delivered to us is tested. The simple application they built is perfect.

How did Creativa Consultores perform from a project management standpoint?

Creativa Consultores felt like part of our team. Along with their collaborative approach, their team respected timelines.

What did you find most impressive about them?

There were small changes along the way, but their team was able to complete those within the timelines. Other companies may not have included those changes after the initial requirements were mapped out. Creativa Consultores was flexible while we worked as a team.

Are there any areas they could improve?

Their team has done well. Our company likes to pay at the end of a project, and they agreed to work in that way.

Do you have any advice for potential customers?

It worked well for us to collaborate as one team.

Introduce your business and what you do there.

I’m the founder and CEO of Infanttech, a company that manufactures baby monitors for cars and SUV. Our product is the only fully-portable baby monitor in the market.

What challenge were you trying to address with Creativa Consultores?

We were previously working with a vendor to develop our baby monitoring app. However, they wouldn’t provide me with the code nor have edits readily available when we requested. So, I hired Creativa Consultores to rebuild the app from scratch so that I could move forward with our product.

What was the scope of their involvement? 

Creative Consultores redeveloped native iOS and Android apps from the ground up for our baby monitoring product. It’s an app that allows users to monitor their babies over WiFi while they’re in a car. There are a bunch of awesome features like lullaby streaming, and it’s compatible with Android Auto and Apple CarPlay.

Currently, they’ve worked with us to design the UI and are now focusing on the WiFi connectivity functions between our device’s camera and app. We’re also preparing other cool features that I can’t disclose just yet.

What is the team composition? 

They’ve assigned a project manager, two iOS developers, and two Android developers.

How did you come to work with Creativa Consultores?

A colleague referred us to them along with 4–5 other companies. Creativa Consultores seemed to be the best fit for us, so we chose them. We’ve enjoyed working with them, since.

How much have you invested with them?

We’ve spent about $7,000.

What is the status of this engagement?

Their work started in June 2019, and the app is still in development.

What evidence can you share that demonstrates the impact of the engagement?

Considering how little information they had in the beginning, it’s remarkable that they’ve been able to reconstruct the app. They’ve shown me several demonstrations over video conference, and, so far, the video streaming capabilities function without any delays.

How did Creativa Consultores perform from a project management standpoint?

Their project management is on point. Creativa Consultores has met all of their timelines, and, if they need a little more time on a task, they’re good at communicating that to us. I never feel like I’m left in the dark with them because they’re proactive in getting information to me.

What did you find most impressive about them?

One of the cool things they’ve done is a backend interface that allows me to manage user accounts. Aside from that, I’m excited about some of our upcoming features.

Are there any areas they could improve?

There’s not much that needs to be improved. They’ve gone above and beyond what I’ve asked for a lot of their tasks.

Do you have any advice for potential customers?

Be involved in the process. You can’t just hand over your project and expect them to figure everything out because you have your own idea of how the final product should look. Give your input and stay involved so that there are no surprises at the end.

Introduce your business and what you do there.

I’m a software development manager at a department store company based in Central America.

What challenge were you trying to address with Creativa Consultores?

We wanted to efficiently review the software we currently have in place.

What was the scope of their involvement?

Creativa Consultores provides software development for our solutions, such as our internal commission system. They also perform testing for our various web applications. Finally, they assist us in developing new solutions or processes. The team uses Java, article databases, and SOA for integrations with an SQL server.

What is the team composition?

We’ve worked with at least 10 people over the last four years.

How did you come to work with Creativa Consultores?

They were already a vendor at my company when I began working there.

How much have you invested with them?

We’ve invested $150,000 annually.

What is the status of this engagement?

We began working together in 2013 and our engagement is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

Internally, we’ve been very happy with the level of service they provide.

How did Creativa Consultores perform from a project management standpoint?

They are excellent from a project management standpoint. We’re always given experienced project managers that communicate well.

What did you find most impressive about them?

Their customer service is most impressive for us. We can always call them whenever we need them. 

Are there any areas they could improve?

The costs could be lower, especially for projects that need to be expedited. Other than that, they’ve provided us with fantastic service.

Introduce your business and what you do there.

I’m an analyst at The AES Corporation, an energy company.

What challenge were you trying to address with Creativa Consultores?

We needed a partner to improve our system in the IT department.

What was the scope of their involvement?

They upgraded our commercial system. We work with handhelds and Creativa Consultores changed our system to work with smartphones. We have also been working on another project with them, and we hired some analysts and programmers that we use throughout the year.

What is the team composition?

We’ve been working with up to 10 people and we have a couple of main points of contact.

How did you come to work with Creativa Consultores?

I got information about them at an annual tech day event in El Salvador. They had the knowledge and experience that we needed and we were excited to work with them.

How much have you invested with them?

We’ve spent $80,000.

What is the status of this engagement?

We started working together in 2015 and the work is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

They are very helpful and we’re satisfied with their performance. The switch to smartphones saved us a significant amount because handhelds are so expensive.

How did Creativa Consultores perform from a project management standpoint?

We communicate via email. For a specific project, the person who is in charge visits us in person once a week and holds meetings with our staff. They report to us how the project is going. Creativa Consultores consistently delivers on time.

What did you find most impressive about them?

They’re very responsible.

Are there any areas they could improve?

They could better manage the transition between points of contact in case someone leaves their company.